Natwest Reviews

Updated April 14, 2015
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3.4
23 Reviews
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Sir Philip Hampton
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Employee Reviews

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  1. IT WAS A GOOD EXPERIENCE WORKING FOR NAT wEST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in New York, NY
    Former Employee - Supervisor in New York, NY

    I worked at Natwest

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly atmosphere constant banking training

    Cons

    Learning and the possibility to go to school

    Advice to Management

    Keep up the good work

  2. Natwest Mortgage Services

    • Work/Life Balance
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Natwest

    Pros

    Supportive to team members that want to increase their experience.

    Cons

    Found this company to be very supportive for the segment of the market they are in.

  3. Great place to work, meeting customers on dailiy basis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Natwest full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyday there is something different to do.
    Global brand

    Cons

    Sales target
    Difficult customers at times

    Advice to Management

    Management team to continue to develop staff members more through training.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nice place to work if you have a nice manager who has done the role you do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Officer in London, England (UK)
    Current Employee - Customer Service Officer in London, England (UK)

    I have been working at Natwest

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good mobile app and banking service

    Cons

    no career development plan
    overtime that managers think its out of goodwill and dont pay for but count every second if you run late
    no pay increase

    Advice to Management

    deliver the career development plan you set in place
    pay staff overtime and don't assume its out of goodwill
    managers to see customers rather than getting staff to deal with it while they sit around the back having a chat

  6. Unrealistic targets, no life/work balance,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSO in London, England (UK)
    Former Employee - CSO in London, England (UK)

    I worked at Natwest

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    you can use their banking services

    Cons

    Untrealistic targets, bullying, they try to be helpful but all they do is quote from Nat West book of escuses

    Advice to Management

    Overhaul

  7. cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Manchester, England (UK)
    Current Employee - Cashier in Manchester, England (UK)

    I have been working at Natwest full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    meeting new people, being busy, is chance for progession

    Cons

    the nag of sales, management can forget to thank staff for hard work

  8. Helpful (1)

    Best bank to work for and bank with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Local Chief Executive Officer Stratford Markets in London, England (UK)
    Former Employee - Local Chief Executive Officer Stratford Markets in London, England (UK)

    I worked at Natwest full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Room to voice your concerns and ability to always put THE customers first. I was supportted and very well compensated. 12 years of wonderful memories.

    Cons

    Not a lot to be overly concerned about... As Branch managers and Local CEO had the right authority to manager every situation and challenges.

    Advice to Management

    A queit reflection on the amount of changes in the last 5years and communication tools used to deliver the message.

  9. CASHIER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Bristol, England (UK)
    Current Employee - Cashier in Bristol, England (UK)

    I have been working at Natwest full-time (Less than a year)

    Pros

    work is easy
    get to meet people

    Cons

    people (customers) moan all day about stupid things

  10. Treated me very well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Officer in Chatham, England (UK)
    Former Employee - Customer Service Officer in Chatham, England (UK)

    I worked at Natwest full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good salary and benefits package
    Promotion prospects are good
    Can be interesting if you engage with customers
    I became very ill at one point and was put on the generous sickness pension, which was paid until I had recovered- over a year

    Cons

    Very corporate buzzword environment, some people tolerate it better than others
    Ridiculously high targets, even when a lot of customers have been hostile
    People who are excellent at customer service are sacked if they don't meet sales targets

    Advice to Management

    Please reconsider the level of targets. We are pushed to get a lead on every call and customers get absolutely sick of it.
    There are way too many team managers, a lot of whom seem to spend a lot of time sitting on each other's desks and speculating about celebrities' love lives

  11. Great People, Great Company, Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Southwell, East Midlands, England (UK)
    Former Employee - Branch Manager in Southwell, East Midlands, England (UK)

    I worked at Natwest full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you want to progress you can and if you are happy in your position you can stay there. They will help you progress but they wont force you. Great holiday times and with incentives being based around service rather than sales it is a much more positive working environment.

    Cons

    Sadly the stigma that goes with "banking" means you will at times get negative customers no matter how much you try to help them. This is only a negative if you let it get to you. If you can just trust that you've done your best to help someone then you have done everything you can.

    Advice to Management

    Consider being in each role that you make your decisions on. Don't make the decision solely on figures and numbers on a sheet. Pretend that you have that role in the bank and imagine how it would impact your day to day work and your life. Make sure all decisions balance between pros for the business and the people. Your people are your business.

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