Natwest Reviews

Updated July 25, 2015
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3.4
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Sir Philip Hampton
7 Ratings

28 Employee Reviews

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  1. IT WAS A GOOD EXPERIENCE WORKING FOR NAT wEST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in New York, NY
    Former Employee - Supervisor in New York, NY

    I worked at Natwest

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly atmosphere constant banking training

    Cons

    Learning and the possibility to go to school

    Advice to Management

    Keep up the good work


  2. Natwest Mortgage Services

    • Culture & Values
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Natwest

    Pros

    Supportive to team members that want to increase their experience.

    Cons

    Found this company to be very supportive for the segment of the market they are in.


  3. Branch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Manchester, England (UK)
    Current Employee - Branch Manager in Manchester, England (UK)

    I have been working at Natwest

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Security, salary, colleagues,area, , uniform

    Cons

    Weekend work, brand, security, policies, risk

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. NW Customer Services call centre.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Adviser in Southampton, England (UK)
    Current Employee - Customer Service Adviser in Southampton, England (UK)

    I have been working at Natwest full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great, patient training set-up and near-constant support post-training.

    Cons

    Room to progress. Due to so many people being in the same position, it's not rare to see very experienced and knowledgeable colleagues who've worked for 4+ years without a promotion. The 3 week introductory training was also incredibly misleading to the actual role and had a lot less relevance to the general process. We have a team of 24 members managed by one deputy and one team leader; I feel this is insufficient to provide as much immediate on-job support; the support is strong, just delayed.

    Advice to Management

    Update the introductory training to be more centralised to the role and have the training systems parallel the live ones more efficiently. Also, consider


  6. No support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSO
    Former Employee - CSO

    I worked at Natwest full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Salary is a pro better then most retail banks

    Cons

    No support when you start shoved right in the deep end get trained weeks after starting loads of pressure to do things. Loads of favoratism going on little voice also you never leave on time always leave at least an hour after closing

    Advice to Management

    Be more supportive


  7. Senior Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker

    I have been working at Natwest full-time (Less than a year)

    Approves of CEO
    Approves of CEO

    Pros

    Great scope to develop. Unity in achieving goals. Focused towards customer service and not reaching financial targets, for financial gain.

    Cons

    Difficult for me to bank else where as I now work typical bank hours. Therefore only makes sense to bank with Natwest. Hours do need to change slightly, but this is only temporary.


  8. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Southport, England (UK)
    Former Employee - Branch Manager in Southport, England (UK)

    I worked at Natwest

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Non cotributary Pension when I started, no longeravailable.

    Cons

    Senior management style is that of bullying and fear. No compastion allowed to be shown at all

    Advice to Management

    Board members check the management style of those below you and get them to check those below them etc. Go and look for yourselves don't rely on results or hearsay.


  9. Great place to work, meeting customers on dailiy basis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Natwest full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyday there is something different to do. Global brand

    Cons

    Sales target Difficult customers at times

    Advice to Management

    Management team to continue to develop staff members more through training.


  10. Customer Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Natwest

    Pros

    Sorry, but I didn't find any pros whilst working there

    Cons

    Non-existent training. Dumped on various jobs and expected to know what to do. Bullying is rife.

    Advice to Management

    Learn some management skills. Train your staff thoroughly


  11. Nice place to work if you have a nice manager who has done the role you do

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in London, England (UK)
    Current Employee - Customer Service Officer in London, England (UK)

    I have been working at Natwest

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good mobile app and banking service

    Cons

    no career development plan overtime that managers think its out of goodwill and dont pay for but count every second if you run late no pay increase

    Advice to Management

    deliver the career development plan you set in place pay staff overtime and don't assume its out of goodwill managers to see customers rather than getting staff to deal with it while they sit around the back having a chat



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