Natwest Reviews

Updated August 29, 2014
Updated August 29, 2014
16 Reviews
3.6
16 Reviews
Rating Trends

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Sir Philip Hampton
3 Ratings

Employee Reviews

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  1.  

    Treated me very well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Officer  in  Chatham, England (UK)
    Former Employee - Customer Service Officer in Chatham, England (UK)

    I worked at Natwest full-time for more than 5 years

    Pros

    Good salary and benefits package
    Promotion prospects are good
    Can be interesting if you engage with customers
    I became very ill at one point and was put on the generous sickness pension, which was paid until I had recovered- over a year

    Cons

    Very corporate buzzword environment, some people tolerate it better than others
    Ridiculously high targets, even when a lot of customers have been hostile
    People who are excellent at customer service are sacked if they don't meet sales targets

    Advice to ManagementAdvice

    Please reconsider the level of targets. We are pushed to get a lead on every call and customers get absolutely sick of it.
    There are way too many team managers, a lot of whom seem to spend a lot of time sitting on each other's desks and speculating about celebrities' love lives

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Natwest Mortgage Services

    • Culture & Values
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Natwest

    Pros

    Supportive to team members that want to increase their experience.

    Cons

    Found this company to be very supportive for the segment of the market they are in.

  3.  

    Great People, Great Company, Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Southwell, East Midlands, England (UK)
    Former Employee - Branch Manager in Southwell, East Midlands, England (UK)

    I worked at Natwest full-time for more than 5 years

    Pros

    If you want to progress you can and if you are happy in your position you can stay there. They will help you progress but they wont force you. Great holiday times and with incentives being based around service rather than sales it is a much more positive working environment.

    Cons

    Sadly the stigma that goes with "banking" means you will at times get negative customers no matter how much you try to help them. This is only a negative if you let it get to you. If you can just trust that you've done your best to help someone then you have done everything you can.

    Advice to ManagementAdvice

    Consider being in each role that you make your decisions on. Don't make the decision solely on figures and numbers on a sheet. Pretend that you have that role in the bank and imagine how it would impact your day to day work and your life. Make sure all decisions balance between pros for the business and the people. Your people are your business.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  London, England (UK)
    Former Employee - Intern in London, England (UK)

    I worked at Natwest as an intern for less than a year

    Pros

    Happy environment, good pay and flexible hours.

    Cons

    Not much to say here, I really enjoyed my time at the company.

    Advice to ManagementAdvice

    Maybe get a little more involved with lower management.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Challenging with constant room for progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Protection Consultant
    Current Employee - Protection Consultant

    I have been working at Natwest full-time for more than a year

    Pros

    Working with the public
    Fantastic diversity policy
    Support from not only managers area managers
    Room for progression
    Supports the LGBT community and works with Manchester Pride .
    Everyday will never be the same.
    Vision and focus on being the most sustainable bank with the focus on excellent customer service.

    NatWest will always support you own personal goals and try and help you get there. Managers are always visable to lend help and supprt. NatWest = life time career

    Cons

    Weekend work - due to it being customer services you will have to work a minumum of 50% of Saturdays in a month. Apart from that I dont have any cons to my employer

    Advice to ManagementAdvice

    No advice needed - they seem to know what they're doing and are always there to train, upskill, and support you.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Helpful Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Adviser  in  Portsmouth, South East England, England (UK)
    Former Employee - Customer Adviser in Portsmouth, South East England, England (UK)

    I worked at Natwest full-time for more than a year

    Pros

    it is the best paying bank in the UK

    Cons

    no bonus
    not much room to progress

    Advice to ManagementAdvice

    the upper managers need to value their own staff more and invest in them!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  London, England (UK)
    Former Employee - Branch Manager in London, England (UK)

    I worked at Natwest full-time for more than 5 years

    Pros

    Good pension scheme (at the time I was there, 6yrs ago now)
    Staff uniform

    Cons

    Poor salary ranges for anyone below management level
    Stressful environment with not enough quality training available
    Morally tepid environment with management under extreme pressure on a daily (sometimes hourly) basis to "sell" the Bank's products to customers - Loans with PPI being the most popular and the ones that "earned" the most "points" towards the Branch's daily "points target"

    Advice to ManagementAdvice

    Difficult to offer any advice as it's been over 6yrs since I left the Bank so I'm hoping the culture there is now less "hard sell" and more "provide a great service to customers whilst offering a great work environment for staff"!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    First job

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Quality Controller  in  Manchester, England (UK)
    Former Employee - Quality Controller in Manchester, England (UK)

    I worked at Natwest full-time for more than a year

    Pros

    Lots of opportunities for career progression

    Cons

    Was very young and 25 years ago there was no diversity! If you didn't agree with everything you didn't stay

    Advice to ManagementAdvice

    Provide clear career paths

  10.  

    Interesting job to learn about the financial/ banking basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Adviser  in  Nottingham, England (UK)
    Former Employee - Customer Adviser in Nottingham, England (UK)

    I worked at Natwest full-time for more than a year

    Pros

    Great line managers. Good incentives in the lending centre and rewards for hitting targets (e.g. McDonald's breakfasts, beer)
    Good company benefits and discounts

    Cons

    Lower salaries, high staff turnover

    No opinion of CEO
  11.  

    Never known anything like it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Adviser
    Former Employee - Customer Adviser

    I worked at Natwest full-time for more than 5 years

    Pros

    Provided a uniform - and that is the only pro

    Cons

    Due to job cuts NO progression available. Staff leaving and not being replaced leaving current staff overworked and very stressed! Claim to have no targets, but from my 7 years in banking (3 in NatWest) it's getting worse! Hourly emails requested to see what has been sold & witch-hunt conference calls with all members of lots of branches present. Bonus based on branch performance which is impossible running on low staff levels - so the extra work/hours/stress count for nothing, not even in good stead for future promotions as they no longer exist! I would like to add previously worked for another Bank and had a totally different experience this review is soley aimed at RBS/NatWest not the banking industry

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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