Navy Federal Credit Union

www.navyfcu.org
Employer Engaged

Navy Federal Credit Union Reviews

Updated February 26, 2015
Updated February 26, 2015
251 Reviews
3.7
251 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
161 Ratings

Review Highlights

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 10 reviews)

  • The upper management lacks humility and are almost elevated to a god like status (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Top Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative II in Atlanta, GA
    Current Employee - Member Service Representative II in Atlanta, GA

    I have been working at Navy Federal Credit Union part-time (more than 3 years)

    Pros

    Excellent benefits (including 7% matching currently on 401K), wonderful support for employee health and fitness, a corporate culture constructed to encourage success, a culture of self-motivation and excellence, and management that is tuned-in. Consolidated processes and computer applications, clear procedures, thorough training. An annual bonus called PIP that is paid out based on each employee's annual review, how well the company goals were met for the year, and member satisfaction (another way the company creates motivation for employees to provide excellent member service).
    The opportunity to give back to military and military families and retirees, and the backing of a company with high standards, a culture of success, and long-term employee tenures.

    Cons

    I'm working in a branch office so the advancement opportunities are much more limited than they are at headquarters or the Pensacola campus because those include the other positions not available in the branch office such as admin, contact center, back office, compliance, BSA/AML, HR, etc.

    Advice to ManagementAdvice

    Definitely keep working daily to make NFCU a great place to work. Keep working on how to balance workplace policies to create consistency but also allow managers autonomy. Listen to your branch manager when they come back with requests to improve member experience based on feedback from members, such as allowing them to frost the glass behind the greeter desk so people in line behind it can't see the greeter computer screen, or provide the darker screen protectors (which would also take care of the problem) on the new monitors.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Herndon, VA
    Current Intern - Intern - Hourly in Herndon, VA

    I have been working at Navy Federal Credit Union as an intern (more than a year)

    Pros

    Very nice employees, and honestly wants you to succeed not just in Navy Federal, but for your career as well.

    Cons

    Not much really. Sometimes the work may get slow during christmas time, but that's in every company.

    Advice to ManagementAdvice

    I wish I was able to be on more projects, but I was intern and I had to finish my degree first. I still had a great amount of work to do while I was still studying and that was a great experience.

    Recommends
    Positive Outlook
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time (more than 8 years)

    Pros

    Good benefits and no layoffs

    Cons

    Absolutely no telework, favoritism, "chain of command" strictly enforced

    Advice to ManagementAdvice

    Watch the politicing and allow advancement for hard working employees and not just who is liked the most.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Lawton, OK
    Former Employee - Branch Manager in Lawton, OK

    I worked at Navy Federal Credit Union

    Pros

    Friendly staff, great compensation, and great hours.

    Cons

    Management is sometimes hard to get in contact with to help resolve issues.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    Safety, soundness and security of working for a financial organization that is more than 80 years old and still growing strong. Knock wood...there has never been a layoff and during the bleakest economic times employees still received benefits, incentives and we still have our retirement program!

    Cons

    Continuing to fine tune our ability to manage change and to adapt to the growth in the organization present opportunities for everyone.

  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time (less than a year)

    Pros

    The benefits are amazing and there is advancement opportunities!

    Cons

    Working weekends is difficult at times

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Wonderful working place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at Navy Federal Credit Union part-time (less than a year)

    Pros

    Pay, benefits, work atmosphere, advancement opportunities, goals.

    Cons

    weekend hours and late nights.

    Advice to ManagementAdvice

    I have a great leadership team.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Financial advisement and banking operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union

    Pros

    fantastic company to work for and bank with and great benefits

    Cons

    low pay, needs to be higher

    Advice to ManagementAdvice

    embrace expansion

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Worse than Annapolis Plebe Summer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Winchester, VA
    Former Employee - Customer Service Representative in Winchester, VA

    I worked at Navy Federal Credit Union

    Pros

    Good salary and benefits, That's it.

    Cons

    Too regimented and serious. High expectation. High call volume; taught one system, used different system on floor. Reps expected to be perfect.

    Advice to ManagementAdvice

    Loosen up. Life isn't all that dead serious. And SAY WHAT YOU MEAN- don't talk around it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    The performance incentive program is great.

    Cons

    Management giving promotions to those who do not deserve them.

    Recommends
    Neutral Outlook
    Approves of CEO

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)

+ Add Photo

Work at Navy Federal Credit Union? Share Your Experiences

Navy Federal Credit Union

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.