Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org
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Navy Federal Credit Union Reviews

Updated September 22, 2014
Updated September 22, 2014
208 Reviews
3.9
208 Reviews
Rating Trends

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Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
139 Ratings

Review Highlights

Pros
  • Great Pay in comparison to similar banking situations; Great Benefits (in 27 reviews)

  • Opportunity to relocate to sunny Florida and great work life balance (in 12 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 6 reviews)

  • Extremely competitive and difficult to move up; Almost always have to start as Part time (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An employer that provides great opportunity for those willing to work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MORTGAGE PRODUCTION SPEC  in  Pensacola, FL
    Current Employee - MORTGAGE PRODUCTION SPEC in Pensacola, FL

    I have been working at Navy Federal Credit Union full-time for more than 5 years

    Pros

    Lots of good quality co-workers, good work-life balance, excellent benefits, "profit sharing!", great work facilities. Navy federal provides to us lots of fun things to do while working. Also there are many different flex agile shift options for full time employees.

    Cons

    You will work hard no matter what and you will always be very busy. The parking situation can be very difficult at times.

    Advice to ManagementAdvice

    Work on providing a less strict dress code for those who do not see members face to face. This would truly enhance our day to day lives while at work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Only a great employer if you are a permanent employee. Do not go through the contracting company aerotek.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor  in  Pensacola, FL
    Former Employee - Mortgage Loan Processor in Pensacola, FL

    I worked at Navy Federal Credit Union as a contractor for more than a year

    Pros

    Great benefits and perks. If you get to work in one of the main locations like hq or pensacola, there is an on site bank, gym, and cafeteria.

    Cons

    Depending on the department they may have unrealistic expectations of your time. Mortgage is a nightmare. You'll spend more time preparing reports on your progress than actually contributing to your progress.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    An overall great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    Competitive pay, bonuses, and great facilities.

    Cons

    Health benefits are great but high cost up front. Also, the credit union is top heavy from the man agent perspective.

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  5.  

    Summer Intern at NFCU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  Vienna, VA
    Former Employee - Summer Intern in Vienna, VA

    I worked at Navy Federal Credit Union as an intern for less than a year

    Pros

    Stable work environment with very friendly and supportive coworkers. Coworkers became my friends and mentors during the limited time I spent for two summers and a winter break interning at NFCU. There was free access to the gym, classes, a great cafeteria, and very relaxed work environment overall.

    Cons

    Although I was happy my internship was paid as I hear of so few internships being paid ones, I do wish that I could have received a raise when I returned for another summer. Additionally, sometimes working with upper management could be very challenging, and even as an intern I sometimes witnessed work drama.

    Advice to ManagementAdvice

    Management was challenging to deal with at times due to inflexibility of goals, lack of interest in working effectively with the team, and with wavering decision-making. If management improved the leadership skills of effectively putting forth long term goals, sticking with decisions, and team-working skills, then management could be much better improved.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Navy Federal is pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative III
    Current Employee - Member Service Representative III

    I have been working at Navy Federal Credit Union full-time for more than 5 years

    Pros

    Great pay and mostly all great people to work with.

    Cons

    Some demanding customers but that is to be expected in a call center environment anyways.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good credit union to be a member of but horrible employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Puyallup, WA
    Former Employee - Anonymous Employee in Puyallup, WA

    I worked at Navy Federal Credit Union

    Pros

    Benefits and that's about it.

    Cons

    Very low work-life balance, although the company promotes growth and development, seems differently with the branch or region even, instead of being coached you are constantly being told what you are doing wrong, micro-managing branch manager and low morale within the team. Branch manager fails to acknowledge the reality and does nothing to fix it.

    Advice to ManagementAdvice

    Dress code could be current instead of from the 70s, when you hear of complaints and issues stop sweeping them under the rug and acknowledge the underlying issue by creating an action plan. The branch morale will always be low and continue to have a high turnover as long as the branch manager doesn't change and accept her faults.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to start your career with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative II
    Current Employee - Member Service Representative II

    I have been working at Navy Federal Credit Union full-time for more than a year

    Pros

    You get sick leave and personal leave which is a plus. They work around school schedules. Team outings are always fun. You move up ranks quickly. You are not pressured to meet goals, everyone does it together as a team.

    Cons

    Rules are changing every other day. Management tells you to do one thing one way and the next day totally different. That is really the only downside.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    looks after employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Supervisor  in  Vienna, VA
    Former Employee - Assistant Supervisor in Vienna, VA

    I worked at Navy Federal Credit Union full-time for more than 10 years

    Pros

    Navy Federal Has a high number of Holidays, Sick day considerations. And works with the employee to look after their family responsibilities I worked four 10 hour days with three days off every week.

    Cons

    This is a very diverse population of employees. Promotion from within and a program called Partners in Performance. The Board meets and sets goals to be meet by the company and the employee and the company join as Partners to meet the Goals. A very generous bonus is the result of meeting and exceeding the objectives.

    Advice to ManagementAdvice

    Continue to listen to your partners and grow to exceed the previous years effort.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL

    I worked at Navy Federal Credit Union as an intern for less than a year

    Pros

    The experience was not What i expected it to be.

    Cons

    The company is great, but the supervisors in the department I interned in Sucked. They do not treat their intern like they are worthy, you are constantly forgotten about while overworking yourself for them, It was the worst internship I have ever done in my life. I would never again intern for this company.

    Advice to ManagementAdvice

    They only care about themselves, and kissing up to the upper level chain to get notice.

    Doesn't Recommend
    Approves of CEO
  11.  

    Outstanding company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    Best culture to work in. Excellent benefits, rewards, training and development, and career opportunities.

    Cons

    There are none I can think of!

    Recommends
    Positive Outlook
    Approves of CEO

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