Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org

Navy Federal Credit Union Reviews

Updated October 23, 2014
Updated October 23, 2014
217 Reviews
3.8
217 Reviews
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Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
143 Ratings

Review Highlights

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 9 reviews)

  • Work life balance is a promise not followed by upper management (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative I in Pensacola, FL
    Current Employee - Member Service Representative I in Pensacola, FL

    I have been working at Navy Federal Credit Union full-time (less than an year)

    Pros

    Great pay for the area, could be better considering the verbal abuse we take from the spoiled members.

    Cons

    Promotions are encouraged, training classes provided, but you have 400 people wanting to get off the phone and they all apply so competition is very competitive! Hard to get vacation time scheduled

    Advice to ManagementAdvice

    Job are posted, but they already know so they want to promote

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Vienna, VA
    Current Employee - Assistant Vice President in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 8 years)

    Pros

    There is a real mission here, serving the armed forces and their families

    Cons

    Not a lot of room for advancement.

    Advice to ManagementAdvice

    The company needs to find a way to implement good technology faster

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Career Options and Room for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Officer in Herndon, VA
    Current Employee - Mortgage Loan Officer in Herndon, VA

    I have been working at Navy Federal Credit Union full-time (less than an year)

    Pros

    Navy Federal is a large reputable company with good standards and morals. There are many opportunities for growth and a great career path. They offer their employees many benefits above and beyond what other companies offer. Navy Fed also prides itself on never having a lay off.

    Cons

    In the particular department I was working in they were severely understaffed. They did not want to hire extra staff for the amount of work necessary and they were requiring mandatory overtime of at least 10 hours a week. They also hire temp workers in certain departments who do not have access to the same benefits. When business slows down they get rid of the "contractors" to avoid laying off their own staff.

    Advice to ManagementAdvice

    Find a balance of hiring the right amount of employees to do the workload that is sustainable.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Pensacola, FL
    Current Employee - Member Service Representative in Pensacola, FL

    I have been working at Navy Federal Credit Union full-time (less than an year)

    Pros

    Nice pay with nice people. somewhere you can make a career and not just a job. I never wanna leave

    Cons

    None whatsoever. I'm still trying to figure it out

    Approves of CEO
  6.  

    The perfect blend of Perfect and Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative I in Winchester, VA
    Former Employee - Member Service Representative I in Winchester, VA

    I worked at Navy Federal Credit Union full-time (less than an year)

    Pros

    All of the employees were a family. Everyone was eager to help one another with work, as well as personal issues affecting work productivity. Very accommodating and understanding. The benefits were amazing.

    Cons

    The call center felt more like a financial sweat shop. There wasn't enough time to catch your breath before the phone rang again...for 8 hours. Some love the constant pace. Others (as myself) lose their minds. It wasn't for me. I do not think any less of the company. Navy Federal will always hold a special place in my heart.

    Advice to ManagementAdvice

    Solid phone calls for 8 hours can break someone down quickly. Mixing in some non-phone work for some of the hours to break up the constant ringing would lower the employee stress immensely.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Family like team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union part-time

    Pros

    Good hours, personal growth, great members

    Cons

    Old computer system, long transaction process

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Management was a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor in San Diego, CA
    Former Employee - Mortgage Loan Processor in San Diego, CA

    I worked at Navy Federal Credit Union full-time (more than an year)

    Pros

    Learned a lot of new material, good pay, room for growth

    Cons

    Too big of a company, hard to find a certain department or even know where to start, management was too on top of everyone, felt like I was in kindergarden.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Mortgage Default Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Navy Federal Credit Union

    Pros

    Other than job security can't think of anything else.

    Cons

    Little room for growth, too much red tape

    Advice to ManagementAdvice

    Compensate/designation should be based on education and experience and not just on number of years of service and who you know.

    No opinion of CEO
  10. 3 people found this helpful  

    Work life balance a promise that is seldom kept......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Process Analyst in Vienna, VA
    Current Employee - Business Process Analyst in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 5 years)

    Pros

    The headquarters is well equipped with a decent Health club, cafeteria,massage program, walk path around the campus. Employees reap the benefits of good health. The CEO also promotes good health and awareness via the CEO's challenge. At a high level everything is peachy.
    Employee benefits are as good but not better than similar companies out there. Health care, 401k Match etc. They have extensive training and career support for various areas of the business. Employees are truly what makes the company while Management takes the credit.

    Cons

    Work life balance is a promise not followed by upper management. They are constantly nickel and diming employee's time almost negating any morale people might have, created with the perceived wonderful benefits provided by the company. People with families or temporary medical issues are forced to follow norm imposed by Managers. There is lot of favoritism here, only managers and their family members "connected" are on the gravy train with upper management even if they lack people skills. Morale is seriously low. Bad managers are rewarded, they constantly hire managers who are clock watchers and finger pointers...under the guise of work optimization and performance. Especially when nothing is really broken.
    Career opportunities, there is remote potential to move between departments unless you "know" someone, internal postings are a sham, as candidates have already been selected. Good luck obtaining reference from a manager you cannot work with....you are out of luck!

    Advice to ManagementAdvice

    If you promise flexibility and pitch yourself as the Best Companies to work for ...play the role and fulfill the promise. Don't promote or empower managers who stalk and bully their subordinates.....how is that considered a value added to the Member .Member focus and performance optimization can't be an excuse to make employee lives stressful. The company has talent but the morale seems to be diminished due to undue bullying and control from the management. Company needs to understand that all departments aren't directly connected on a day to day basis with Members so Call Center type managers need not apply same logic all over the company and try to have undue control on Employees personal lives.The Work Life balance group in the company recommend you look for another job if your Boss is a jerk, even if performance is not the issue. Is this an attribute of a company that is supposedly "Best Companies to work for"?
    Pay more attention to employees they are Members too!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Only a great employer if you are a permanent employee. Do not go through the contracting company aerotek.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor in Pensacola, FL
    Former Employee - Mortgage Loan Processor in Pensacola, FL

    I worked at Navy Federal Credit Union as a contractor (more than an year)

    Pros

    Great benefits and perks. If you get to work in one of the main locations like hq or pensacola, there is an on site bank, gym, and cafeteria.

    Cons

    Depending on the department they may have unrealistic expectations of your time. Mortgage is a nightmare. You'll spend more time preparing reports on your progress than actually contributing to your progress.

    Recommends
    Positive Outlook
    Approves of CEO

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)

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