Navy Federal Credit Union Reviews

Updated April 21, 2015
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3.7
270 Reviews
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Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
171 Ratings

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)

Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 10 reviews)

  • The upper management lacks humility and are almost elevated to a god like status (in 11 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Feel recognized and appreciate at NFCU

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative III
    Current Employee - Member Service Representative III

    I have been working at Navy Federal Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Up to 7% matching contribution to 401k, field wellness reimbursement for all employees, school reimbursement, and yearly bonuses. There is so much opportunity for advancement within the company as long as you are willing to relocate.

    Cons

    Policies and procedures change too much and therefore, no consistency. Technology outdated.

  2. Good work life environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    Provides opportunities for career growth
    Allows for Work life balance
    Benefits are good
    Career growth
    Good Facilties
    Takes care of employees

    Cons

    No flexible work schedule for those with family needs
    No opportunity to telecommute
    Needs to figure out how to retain and recruit Gen Y

    Advice to Management

    Nothing to mention

  3. nfcu

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    insurance/ benefits/ bonus check (for perm employees only)

    Cons

    too much work for so little pay/ micro managed

    Advice to Management

    to help the business instead of monitoring explaining what should be done, and lend a hand to help the company become even greater

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Ridgecrest, CA
    Former Employee - Branch Manager in Ridgecrest, CA

    I worked at Navy Federal Credit Union full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Compensation is outstanding for entry level employees and pretty good for management. Lots of benefits, perks, and a generally great work environment.

    Cons

    Communication company-wide is awful. Written policies and procedures are a mess, guidance from upper management is vague and sporadic.

  6. Good place to get started in banking industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good loan processing and banking experience

    Cons

    too much micro management. Not really sure who is in charge

  7. Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to grow within the company
    Fast paced environment
    Great benefits package
    Helfpul leadership and supervisory team to foster productivity and development

    Cons

    Salary is below the industry standard
    No other cons, it's a great company with great opportunity for growth.

    Advice to Management

    I would suggest a more competitive salary, in line with the rest of the industry. The benefits package is outstanding, but for the level of work, and the efficient nature of the department, a bump in salary would definitely help retain talent.

  8. Life at Navy Federal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Vienna, VA
    Current Employee - Systems Engineer in Vienna, VA

    I have been working at Navy Federal Credit Union

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    1. benefits
    2. work and life balance

    Cons

    1. conservative culture
    2. a little or no growth opportunity

  9. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative
    Former Employee - Member Service Representative

    I worked at Navy Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company all around. Navy Federal is very fair to its employees and I was proud to work for them. The benefits and compensation were excellent. I didn't work there long enough due to a move, but there were opportunities for advancement.

    Cons

    My only complaint is the management team members I worked for were not that spectacular. The branch manager in particular was too hard on the employees in a very unprofessional way and was quite rude to everyone. This was brought to human resources' attention by numerous employees and nothing was done.

    Advice to Management

    To take employee complaints on upper management seriously. Obviously this is a great company to work for and if there are any complaints, they should be taken seriously.

  10. Very positive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Teller in Decatur, IL
    Former Employee - Head Teller in Decatur, IL

    I worked at Navy Federal Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very positive work atmosphere. The employees are happy and helpful and teach very well. The work is excellent and very rewarding.

    Cons

    Sometimes, people may enter that are not very kind. This can make working with a positive attitude very difficult.

  11. Good company, but need to work more for the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Pensacola, FL
    Former Employee - Member Service Representative in Pensacola, FL

    I worked at Navy Federal Credit Union full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, willingness to help the employees (when available), options to move up to different areas (when available), different hours to accomodate different shifts.

    Cons

    Parking is an issue (hiring too much help at once); the help and options to help the employees aren't always available; not always accomodating for minor issues.

    Advice to Management

    Would help to give a heads up on when people are getting hired to be prepared for parking issues; need to fix a little more on leneincy for bathroom/health issues.

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)
Navy Federal Pensacola Campus
Navy Federal HQ Campus

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