Navy Federal Credit Union Reviews

Updated August 27, 2015
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3.8
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Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
196 Ratings

Pros
  • Great culture and great work life balance (in 16 reviews)

  • Navy Federal offers GREAT benefits and compensation (in 30 reviews)

Cons
  • Absolutely no work/life balance (in 10 reviews)

  • Upper management out of touch with their branches (in 11 reviews)

More Pros and Cons

312 Employee Reviews

Sort: Popular Rating Date
  1. Teller

    Former Employee - Lead Teller
    Former Employee - Lead Teller

    Pros

    The pay is decent , the benefits are standard

    Cons

    Worked overtime and I did not have time for school.


  2. Helpful (1)

    Fantastic Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Member Service Representative in Orlando, FL
    Former Employee - Senior Member Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Competitive salary, outstanding retirement and benefit packages. Upper management always has lower level employees in mind when implementing new strategies.

    Cons

    Long hours at some branches.


  3. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Rohnert Park, CA
    Former Employee - Store Manager in Rohnert Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union (More than 3 years)

    Pros

    great work environment and promotes growth of employees

    Cons

    promotions could mean moving out of state


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  5. Mortgage Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Lots of training, resources, mentoring

    Cons

    It can be VERY stressful

    Advice to Management

    Keep doing what your doing.


  6. NFCU Good & Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great employee benefits, training provided and paid overtime

    Cons

    Micromanagement, no work-life balance, feel subject to lose yearly bonus for being honest with management

    Advice to Management

    Listen to team feedback Great management should be reviewed by team anomalously to avoid disgruntled teams with lots of turn over


  7. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    medical benefits, pto, sick time, 401k match

    Cons

    no work-life balance no remote working no transparency with management no support for employees from employee relations- ER is for Managers and above and not for regular employees- they do not protect employees but they are there to protect managers and above internal job openings and hiring is not transparent and ethical

    Advice to Management

    talk to the employees about their managers and not to the managers about their employees


  8. Helpful (1)

    Proud to work for Navy Federal!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative II in Merrifield, VA
    Current Employee - Member Service Representative II in Merrifield, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union part-time (More than 3 years)

    Pros

    The company has great benefits! The products and services essentially sell themselves. The company is always integrating new systems to make responsibilities and servicing the best that it can be. They primarilyserve the military DOD and their families.

    Cons

    There are many tasks to complete that need to be taken care of outside of Member Servicing. The systems can be slow at times. You must be able to multi-task many goals and projects at a time.

    Advice to Management

    Do all that you can to understand the load that your employees may have. Sometimes the employees may not know that they need to talk to you about their stress levels. Continue to recognize their hard work! Try to give new advantages to those with more tenure first.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Winchester, VA
    Current Employee - Member Service Representative in Winchester, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than a year)

    Pros

    Great pay and benefits and employee gym. Management and employees are fair it is great chance to learn and grow. Work culture is good and professional.

    Cons

    Hard to get a day off at times and promotion system can be confusing.

    Advice to Management

    Good job


  10. Helpful (1)

    Good Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are competitive. High 401k match, room for growth @ hq and pensacola hubs.

    Cons

    Networking to any degree is a must. It may be intuitive to most but for myself, an introvert, I normally keep my head down and focus on quality of work. But there is some degree of politics involved especially at the bigger campuses.

    Advice to Management

    Keep focusing on innovation for efficiencies.


  11. NFCU

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for, employee benefits

    Cons

    At the branch there are very little promotion opportunities



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