Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org

Navy Federal Credit Union Reviews

Updated November 23, 2014
Updated November 23, 2014
229 Reviews
3.7
229 Reviews
Rating Trends

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Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
149 Ratings

Review Highlights

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 9 reviews)

  • Work life balance is a promise not followed by upper management (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great learning experience with highly experienced professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Intern in Pensacola, FL
    Former Employee - Business Development Intern in Pensacola, FL

    I worked at Navy Federal Credit Union as an intern (less than an year)

    Pros

    During my internship at Navy Federal i was highly impressed by their workplace culture. My boss and coworkers were always very helpful if i ever had questions for them, and I gained very useful knowledge and experience for the finance industry. I was given responsibility for tasks that my full time coworkers had instead of doing meaningless "intern" tasks which was highly impressive to me. Navy Federal will definitely be a place I consider applying after I finish college.

    Cons

    It was slightly stressful and had a heavy workload nut this was offset by the experience i gained.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Assistant in Vienna, VA
    Current Employee - Staff Assistant in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 5 years)

    Pros

    Gym on site, flexibility, friendly atmosphere

    Cons

    Hard to move up and around unless you are great at networking

    Approves of CEO
  3.  

    Outstanding company that gives the best training and customer service to it's members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LAN Processor/Loan Officer in Vienna, VA
    Former Employee - LAN Processor/Loan Officer in Vienna, VA

    I worked at Navy Federal Credit Union full-time (less than an year)

    Pros

    Growth opportunities in every sector of the organization. Great environment at HQ

    Cons

    Parking at HQ could be a challenge. Salaries could be better

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Vienna, VA
    Former Employee - Intern in Vienna, VA

    I worked at Navy Federal Credit Union as an intern (less than an year)

    Pros

    Good Pay. The employees there are hard working and friendly. I always got along with them. The headquarter in Vienna is big professional.

    Cons

    People do play favoritism to an extent. Some interns will be lazy and do the minimum while trying to get away with things they shouldn't.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Navy Federal is a rapidly growing company with abundant growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time (more than an year)

    Pros

    The company has ridiculously good benefits, great bonus program (PIP), and is very committed to providing training and education opportunities for growing talent from within. The company truly walks the talk. Every decision is made for the benefit of the members (customers)

    Cons

    With growth, comes challenges. Leadership struggles with appropriateness of bureaucratic controls to handle decentralized decisioning. Many of the tenured senior executives have experience, but can frustrate new hires due to lack of breadth of experience or formal education/qualifications.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II in Norfolk, VA
    Former Employee - Member Service Representative II in Norfolk, VA

    I worked at Navy Federal Credit Union full-time (more than an year)

    Pros

    Branch management was great. The people are easy to work with and management is very understanding.

    Cons

    time-off policies. relocating to another area that does not have a NFCU is tough as transferring would not be an option.

    Advice to ManagementAdvice

    automatically grant 2 weeks vacation and able to accrue more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The best employer I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Specialist IV in Pensacola, FL
    Former Employee - Account Specialist IV in Pensacola, FL

    I worked at Navy Federal Credit Union full-time (more than 5 years)

    Pros

    Outstanding benefits, and promotions from within.

    Cons

    Call center environment can be stressful with having to stay on tract every second of the day at work. It needs to be a little more flexible to keep the employees happy.

    Advice to ManagementAdvice

    Be a little more flexible with allowing time away from the work station for things such as faxing items. Also a longer lunch time along with the 2 breaks is needed. 30 minute lunch along with the 2 breaks is not enough. And combining one of the breaks to make the lunch time 45 minutes only leaves 1 break for the day. And that is not enough. the lunch time needs to be at least 45 minutes to an hour, along with 2 breaks for the day.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A bright candy red apple from the wicked witch to Snow White

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union full-time

    Pros

    Benefits are great . Sick and vacation time, pension after 2 years, matching 401 k, continuing education programs and classes, decent salary. If you can get in with the right people in the beginning you will be fine

    Cons

    If you are not part of popular crowd good luck with advancement, rules vary from person to person, good luck getting a day of without a sneer from management , sick time is considered unexcused absence, management doesn't lead by example but out of fear...expect no individuality your own conscious thinking is not welcome although they day it is. All the cons everyone has said are true!

    Advice to ManagementAdvice

    Need more effective communication skills, try to promote people who actually like what they do and not for the title, and not because you go out drinking with them after work!

    Neutral Outlook
    No opinion of CEO
  10.  

    I enjoy the job because it's always something new, always training & learning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Great Lakes, IL
    Current Employee - Member Service Representative in Great Lakes, IL

    I have been working at Navy Federal Credit Union part-time (more than an year)

    Pros

    Sometimes you are on cash, sometimes at greeter, sometimes on platform, therefore you never get "bored". Great hours. No nights. Off at 2pm on Sat. Manager is great about giving you time off requested & paid vacations. The hourly pay is decent compared to other financial institutions.

    Cons

    The district manager & branch manager at this particular location do not give fair opportunity to move up & grow within the company. They gossip about employees. Treat some better then others.. Very "caddy" which makes for a miserable environment to work in. It me of high school girls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Very traditional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 3 years)

    Pros

    Awesome benefits and perks to working at HQ

    Cons

    Very antiquated in its thinking and approach to work life balance. Very top-down management style. No real autonomy.

    Advice to ManagementAdvice

    Trust your people to be professionals!

    Positive Outlook
    No opinion of CEO

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)

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