Navy Federal Credit Union

www.navyfcu.org

Navy Federal Credit Union Reviews

Updated January 25, 2015
Updated January 25, 2015
244 Reviews
3.7
244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
157 Ratings

Review Highlights

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 10 reviews)

  • The upper management lacks humility and are almost elevated to a god like status (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time (less than a year)

    Pros

    The benefits are amazing and there is advancement opportunities!

    Cons

    Working weekends is difficult at times

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Wonderful working place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative

    I have been working at Navy Federal Credit Union part-time (less than a year)

    Pros

    Pay, benefits, work atmosphere, advancement opportunities, goals.

    Cons

    weekend hours and late nights.

    Advice to ManagementAdvice

    I have a great leadership team.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    Safety, soundness and security of working for a financial organization that is more than 80 years old and still growing strong. Knock wood...there has never been a layoff and during the bleakest economic times employees still received benefits, incentives and we still have our retirement program!

    Cons

    Continuing to fine tune our ability to manage change and to adapt to the growth in the organization present opportunities for everyone.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Financial advisement and banking operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union

    Pros

    fantastic company to work for and bank with and great benefits

    Cons

    low pay, needs to be higher

    Advice to ManagementAdvice

    embrace expansion

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Pros

    The performance incentive program is great.

    Cons

    Management giving promotions to those who do not deserve them.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company, Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union

    Pros

    Personal growth, personal development, learning and development available, great salary and benefits, amazing culture, amazing commitment to members

    Cons

    Not a fantastic work/life balance

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Navy Federal Credit Union offers a unique and rewarding career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union

    Pros

    Navy Federal Credit Union has excellent benefits.

    Cons

    Time off policies should be more relax and updated.

    Advice to ManagementAdvice

    As a former manager in three different organizations, I believe management needs to treat each employee as a unique individuals and be more empathetic and compassionate when they use "corporate policies."

  9.  

    Staying here due to pay & benefits...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Winchester, VA
    Current Employee - Member Service Representative in Winchester, VA

    I have been working at Navy Federal Credit Union full-time (more than a year)

    Pros

    Compensation is very good for the Winchester, VA area
    Benefits are excellent
    Opportunities for growth & advancement

    Cons

    Little to no work/life balance
    Very strict management, policies, procedures
    Employees are sometimes treated like machines, rather than people with families & lives outside of work

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
  10.  

    Be Careful of Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II in Accokeek, MD
    Former Employee - Member Service Representative II in Accokeek, MD

    I worked at Navy Federal Credit Union

    Pros

    Great Benefits
    Great Pay
    Flexible Hours (Depending on Management)

    Cons

    Be careful of the management when transferring. I had transferred from an amazing branch to another and it was absolutely horrible. I complained to HR about the horrendous events that had taken place at the branch and my cry out for help was completely unresolved. I put up with the management for about a year and had put in three HR complaints. I ended up resigning from the company and going to one of their competitors. My only advice is to be very careful of the management because some do not care about their employees.

    Advice to ManagementAdvice

    Start valuing your employees more and to take them seriously. If there are numerous complaints put in about certain management members, please start looking into it because there may be a valid reason for the complaint. I guarantee that you will lose the loyalty of your employees if they are not taken seriously.

    No opinion of CEO
  11.  

    Experience working for nfcu

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II in San Diego, CA
    Former Employee - Member Service Representative II in San Diego, CA

    I worked at Navy Federal Credit Union

    Pros

    Navy federal has good medical benefits, not a great life balance. Good products for members, low interest for loans

    Cons

    alot of work little pay, hiring managers, and supervisor who has no idea how to be leaders, They hire supervisors outside of the company comes in and has no idea or knowledge of navy federal and is not able to assist employees. My manager has emotion, no management skills, and her supervisor is clueless
    promotes employee that does not deserve promotions, managers just have to like you to get a head. As long as you are in managers favorite list you are good to go. It does not matter of meeting your goals.

    Advice to ManagementAdvice

    I would advice to managers that they need to open their eyes, knowing their employees and who really work hard. Leaders are not able to back up their employees during times that are members are abusive. They don't care about employees as long as they are getting paid big bucks

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)

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