Navy Federal Credit Union Reviews

Updated July 27, 2015
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3.8
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Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
187 Ratings

Pros
  • Great culture and great work life balance (in 16 reviews)

  • Navy Federal offers GREAT benefits and compensation (in 30 reviews)

Cons
  • Absolutely no work/life balance (in 10 reviews)

  • Upper management out of touch with their branches (in 11 reviews)

More Pros and Cons

296 Employee Reviews

Sort: Popular Rating Date
  1. Stepping Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Navy Federal Credit Union full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great company to learn the basics for future career goals. Military oriented which is fantastic!

    Cons

    Poor direct leadership. Too much weight put on surveys with no requirement to validate experiences.

    Advice to Management

    Give immediate feedback to employees.


  2. Desktop Support Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support in Vienna, VA
    Current Employee - Desktop Support in Vienna, VA

    I have been working at Navy Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was great working with all the techs and having the experience working with them

    Cons

    None at all to complain

    Advice to Management

    N/a


  3. AWESOME

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great environment to work in

    Cons

    technology can be a little slow


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Loan processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hours pay benefits advancement

    Cons

    Hours. Workload. Stress.


  6. Overall...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits and retirement package.

    Cons

    No cross-training due to varied schedules.


  7. Contact Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative II in Pensacola, FL
    Current Employee - Member Service Representative II in Pensacola, FL

    I have been working at Navy Federal Credit Union (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, Flexible Schedules, Big campus

    Cons

    Not easy to advance, they monitor your every move


  8. msr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electronic Services Specialist in Martinsburg, WV
    Current Employee - Electronic Services Specialist in Martinsburg, WV

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    good benefits, great bonus, good pay

    Cons

    lots of favoritism and its hard to move up in some departments


  9. Overall Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delinquency Control Cnclr II in Pensacola, FL
    Current Employee - Delinquency Control Cnclr II in Pensacola, FL

    I have been working at Navy Federal Credit Union (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The communitiy within Navy Federal is outstanding. There is room for growth and people are willing to work with you to improve you as a person as well as an employee. They offer free classes to take while at work for more learning and development.

    Cons

    It is difficult for some to move around within each department. I have been trying for several months to get a different position and either get declined before an interview or they don't give you a response period.


  10. Mortgage Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Processor in Herndon, VA
    Current Employee - Mortgage Processor in Herndon, VA

    I have been working at Navy Federal Credit Union full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Benefits are good, employees are good people

    Cons

    Pay is not competitive, production mentality in regards to loan volume, no work/life balance.


  11. Overall One of the Best Financial Institutions to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Vienna, VA
    Former Employee - Various in Vienna, VA

    I worked at Navy Federal Credit Union

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits package is awesome... health, dental, vision, 401K, Retirement funding, generous vacation, on-site fitness center, medical staff and employee counsel/support groups, discounts, services, and tuition reimbursement, etc. Federal government rules such as holidays policies and business procedures.

    Cons

    Maybe just me, but the location was the worst. The distance from major highways and the traffic at all hours of the day is a congested mess. I loved working for the company and always wished I could move the building to a less congested more hassle-free location.

    Advice to Management

    Mixed feelings regarding management. Upper management can be very demanding without proper knowledge of how the front line operates. I am against sitting in the background making decisions based on a distant opinion of what you think you know. Every company should be forced to have the management staff spend some real time in the mainstream operations of every position within the company and I guarantee they will make better decisions on job policies/procedures, equipment and systems in operation and employee relations. I have held four different positions and went through some conversions. Through it all I have had approximately 8 different managers, one of which was amazing and a joy to work with. The others have been either pretty good or just down right a disgrace to their position and the company. Overall the company has a lot to offer and plenty of room for growth.



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