Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org

Navy Federal Credit Union Reviews

Updated November 21, 2014
Updated November 21, 2014
227 Reviews
3.7
227 Reviews
Rating Trends

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Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
149 Ratings

Review Highlights

Pros
  • Opportunity to relocate to sunny Florida and great work life balance (in 16 reviews)

  • Great Pay in comparison to similar banking situations; Great Benefits (in 30 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 9 reviews)

  • Work life balance is a promise not followed by upper management (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great learning experience with highly experienced professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Intern in Pensacola, FL
    Former Employee - Business Development Intern in Pensacola, FL

    I worked at Navy Federal Credit Union as an intern (less than an year)

    Pros

    During my internship at Navy Federal i was highly impressed by their workplace culture. My boss and coworkers were always very helpful if i ever had questions for them, and I gained very useful knowledge and experience for the finance industry. I was given responsibility for tasks that my full time coworkers had instead of doing meaningless "intern" tasks which was highly impressive to me. Navy Federal will definitely be a place I consider applying after I finish college.

    Cons

    It was slightly stressful and had a heavy workload nut this was offset by the experience i gained.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Assistant in Vienna, VA
    Current Employee - Staff Assistant in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 5 years)

    Pros

    Gym on site, flexibility, friendly atmosphere

    Cons

    Hard to move up and around unless you are great at networking

    Approves of CEO
  3.  

    Outstanding company that gives the best training and customer service to it's members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LAN Processor/Loan Officer in Vienna, VA
    Former Employee - LAN Processor/Loan Officer in Vienna, VA

    I worked at Navy Federal Credit Union full-time (less than an year)

    Pros

    Growth opportunities in every sector of the organization. Great environment at HQ

    Cons

    Parking at HQ could be a challenge. Salaries could be better

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Vienna, VA
    Former Employee - Intern in Vienna, VA

    I worked at Navy Federal Credit Union as an intern (less than an year)

    Pros

    Good Pay. The employees there are hard working and friendly. I always got along with them. The headquarter in Vienna is big professional.

    Cons

    People do play favoritism to an extent. Some interns will be lazy and do the minimum while trying to get away with things they shouldn't.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Navy Federal is a rapidly growing company with abundant growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time (more than an year)

    Pros

    The company has ridiculously good benefits, great bonus program (PIP), and is very committed to providing training and education opportunities for growing talent from within. The company truly walks the talk. Every decision is made for the benefit of the members (customers)

    Cons

    With growth, comes challenges. Leadership struggles with appropriateness of bureaucratic controls to handle decentralized decisioning. Many of the tenured senior executives have experience, but can frustrate new hires due to lack of breadth of experience or formal education/qualifications.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II in Norfolk, VA
    Former Employee - Member Service Representative II in Norfolk, VA

    I worked at Navy Federal Credit Union full-time (more than an year)

    Pros

    Branch management was great. The people are easy to work with and management is very understanding.

    Cons

    time-off policies. relocating to another area that does not have a NFCU is tough as transferring would not be an option.

    Advice to ManagementAdvice

    automatically grant 2 weeks vacation and able to accrue more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The best employer I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Specialist IV in Pensacola, FL
    Former Employee - Account Specialist IV in Pensacola, FL

    I worked at Navy Federal Credit Union full-time (more than 5 years)

    Pros

    Outstanding benefits, and promotions from within.

    Cons

    Call center environment can be stressful with having to stay on tract every second of the day at work. It needs to be a little more flexible to keep the employees happy.

    Advice to ManagementAdvice

    Be a little more flexible with allowing time away from the work station for things such as faxing items. Also a longer lunch time along with the 2 breaks is needed. 30 minute lunch along with the 2 breaks is not enough. And combining one of the breaks to make the lunch time 45 minutes only leaves 1 break for the day. And that is not enough. the lunch time needs to be at least 45 minutes to an hour, along with 2 breaks for the day.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Maybe in the top 100 companies to work for ...but there is no flexibility for Families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Vienna, VA
    Current Employee - Business Analyst in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 3 years)

    Pros

    The company support employees with adequate benefits, bonus program and training. Although training is limited to the role of the employee.

    Cons

    The upper management lacks humility and are almost elevated to a god like status. They enforce rules at a high level without bothering to see how it affects people at lower levels of Management. Exceptions are made all over the company, it all depends on affiliation to upper management. Morale is low and people are unhappy.

    There is plenty of wasteful and overlapping projects. The company is rapidly hiring full time and contractors, expanding departments. This has contributed to employees and contractors who are either busy or have no work. The upper management has eliminated flexibility to employees. For occasional family related problems e.g child or spouse sick or no school, employees are forced to use vacation and sick leave for family related issues but are disallowed from working remotely.

    The problem further gets magnified when employees who are forced to come in spend the entire week dialing in to virtual meetings when they could have done the same from home.

    Advice to ManagementAdvice

    My advice to management is - try to be sensitive toward employees with family commitments who need to work remotely on occasion, shouldn't the focus be on the job getting done?. The whole approach is borderline sadistic.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A great experience, but with flaws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative II in Winchester, VA
    Current Employee - Member Service Representative II in Winchester, VA

    I have been working at Navy Federal Credit Union full-time (more than an year)

    Pros

    -Benefits are fantastic.
    -The perks, such as discounts, bonuses, etc.
    -Co-workers are great to work with.

    Cons

    -Very hard to move up in the company, as favoritism plays a major role in promotions.
    -No work/life balance whatsoever.
    -Initial training is great, but after that you have to train on your own for the most part.
    -Company is constantly changing its business model.

    Advice to ManagementAdvice

    Stick to a specific business model instead of changing it every five years. Even though we would have to be off the phones for a period of time, give us adequate time for training instead of having us do it on our own time.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Very traditional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA

    I have been working at Navy Federal Credit Union full-time (more than 3 years)

    Pros

    Awesome benefits and perks to working at HQ

    Cons

    Very antiquated in its thinking and approach to work life balance. Very top-down management style. No real autonomy.

    Advice to ManagementAdvice

    Trust your people to be professionals!

    Positive Outlook
    No opinion of CEO

Navy Federal Credit Union Photos

Navy Federal Credit Union Fairfax, Virginia (Photo thanks to Flickr user mdmarkus66, available under by-nc-nd v2.0)

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