Navy Federal Credit Union

  www.navyfcu.org
  www.navyfcu.org
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Navy Federal Credit Union Reviews

Updated September 21, 2014
Updated September 21, 2014
208 Reviews
3.9
208 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
139 Ratings

Review Highlights

Pros
  • Great Pay in comparison to similar banking situations; Great Benefits (in 27 reviews)

  • Opportunity to relocate to sunny Florida and great work life balance (in 12 reviews)


Cons
  • The most frustrating thing is the lack of work/life balance that was promised (in 6 reviews)

  • Extremely competitive and difficult to move up; Almost always have to start as Part time (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Services  in  Vienna, VA
    Current Employee - Administrative Services in Vienna, VA

    I have been working at Navy Federal Credit Union full-time for more than 5 years

    Pros

    I work at HQ so my review is for this location only: Great Benefits, job stability, fare compensation, always looking for ways to improve employee environment (free massage chairs, ergonomic work tools, on location health center and large gym w/ locker room and towel service, discounted 15 min seated and table massge!) beautiful campus w/ walking trail, full service cafeteria w/ Starbucks espresso bar. Employee culture and community is a big focus of Navy Federal.

    Cons

    Parking can be diffucult at times but plans are in the works to make improvements. Middle managment tends to be underwhelming. Managers need more training and guidance to help thier employees shine and grow.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Navy federal great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA

    I have been working at Navy Federal Credit Union full-time for less than a year

    Pros

    Navy federal offers training and skill building classes to improve growth an the value you bring to the company. Navy federal is aligning itself with the framework to become and continue to grow its technology department.

    Cons

    They have to continue to build to accommodate it's employees and growth.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My time at this company was disappointing and stressful.

    Former Employee - Anonymous Employee  in  Vienna, VA
    Former Employee - Anonymous Employee in Vienna, VA

    I worked at Navy Federal Credit Union

    Pros

    Training conducted during the on-boarding process is useful.

    Cons

    Project management, direction, and communication is lacking.
    Project resourcing methods do not utilize resources wisely. There can be a lot of idle time.
    Work space is very constricted and not conducive to a supportive work environment.
    Conference rooms are usually not available, so many meetings are held by phone at each employee's desk, which can be disruptive.

    Advice to ManagementAdvice

    Management should provide motivation for their employees. A thank you goes a long way.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Amazing company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Loan Processor  in  Pensacola, FL
    Former Employee - Mortgage Loan Processor in Pensacola, FL

    I worked at Navy Federal Credit Union full-time for more than a year

    Pros

    Opportunities to be promoted and move into other job positions within the company, competitive pay, great benefits, clean and friendly work environment, good work-life balance, willingness of leadership to listen to their employees.

    Cons

    At times there can be overwhelming workloads (depending on what department you work in), unrealistic expectations placed on employees to complete too many tasks in very little time, displays of favoritism, too many training classes that run longer than they should, computer systems often have issues that slow employees down.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative I  in  Pensacola, FL
    Former Employee - Member Service Representative I in Pensacola, FL

    I worked at Navy Federal Credit Union full-time for less than a year

    Pros

    Training is great and employees are very friendly. Open 24 hours with different shifts and departments.

    Cons

    Some of supervisors are inconsiderate of single parents with kids and having to request a shift change and its too many things you have to say and do while on the phone assisting members and A&B offers have to be at 52% each month and this should be taken away. You get scored for everything you do or say.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Very unsatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative II  in  Oak Grove, KY
    Former Employee - Member Service Representative II in Oak Grove, KY

    I worked at Navy Federal Credit Union full-time for more than 3 years

    Pros

    Members are the best part of the job.

    Cons

    New management has no idea how to do their jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great credit union to learn and grow career skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SCRA Specialist  in  Vienna, VA
    Current Employee - SCRA Specialist in Vienna, VA

    I have been working at Navy Federal Credit Union full-time for more than 3 years

    Pros

    Compensation and bonuses are great.
    At headquarters, there are many people to network with and learn from.
    The cafeteria and gym services are great.

    Cons

    There is a bit of politics that go on in regards to management positions.
    Parking is horrible after 9 in the morning

    Advice to ManagementAdvice

    If advise management to take steps in following through on the claim that their dots are always open. As of now, most do not believe it.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Company, Good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time

    Pros

    Flexible Scheduling, Good Compensations and benefits.

    Cons

    More Growth Opportunity for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Department Intern  in  Vienna, VA
    Current Employee - Inside Sales Department Intern in Vienna, VA

    I have been working at Navy Federal Credit Union as an intern for less than a year

    Pros

    One of the best places i've ever worked at. The employees take pride in where they work and are always energetic and in the best mood possible. Everyone was very friendly to me and always willing to help when I first got hired. Since I am interning the regular employees are always looking to help me out anyway they can.

    Cons

    The only con I can truly think of right now is the commute. Other than the commute everything else is wonderful.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    ISD Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Department Intern  in  Vienna, VA
    Former Employee - Inside Sales Department Intern in Vienna, VA

    I worked at Navy Federal Credit Union full-time for less than a year

    Pros

    great work life balance
    lovely corporate culture
    wonderful location
    managers and Vice Presidents are extremely welcoming
    work is fun

    Cons

    not a diverse (ethnicity)
    traffic to the headquarters can be dreadful
    the building is extremely old
    does not have a global presence
    limited in services

    Recommends
    No opinion of CEO

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