Neighborhood Health Plan Reviews

Updated June 25, 2015
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2.4
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David Segal
3 Ratings

40 Employee Reviews

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  1. Tough but rewarding Customer service professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA

    I have been working at Neighborhood Health Plan full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    These are best things about this job:
    Starting pay is the best in the field.
    Management in the call center is very supportive and want you to succeed.
    Benefits are the best. You have great health insurance that is affordable. Corporate discounts on family activities like six flags and movie tickets. The building is conveniently located next to south station and they provide a very generous commuter discount for the mbta. They want to try to make things better so they can retain their employees. Can't wait to move to the new building at assembly row. The CFO of operations is a amazing. She really seems like she really cares about the well being of her of her employees and seems more human than the other higher ups. Your employees are friendly and there really isn't any personal office drama because its very professional.

    Cons

    Feels like they care more about quantity vs quality.
    Due to being understaffed, the work load is a lot and very stressful.
    Their attendance policy is very strict.
    It seems like the IT department isn't doing their job. They want us to do our job well but how can we if the resources they promise to provide us with don't work as intended. IT takes forever to finish a project like our "Find a provider" tool is awlful and they been working on it forever. Even our members complain about it to the point its embarrassing. They should hire better people or perhaps more.
    The merit increases is kind of mediocre and not in par with the cost of living especially around Boston. The CEO Dave seems like just a figure head with no actual say in improving the company. Many of the speeches he makes I have herd before. He is only programmed to response to questions like a magic 8 ball. It don't think I have ever herd him say something genuine.

    Advice to Management

    Its a great place to work over all and you can't expect it to be perfect but bonuses and child care would be great. Ability to work from home. Also fix the mess in IT.


  2. Comfortable Atmosphere

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neighborhood Health Plan full-time

    Pros

    NHP is probably a less stressful insurance plan to work for than some of the other larger players and the atmosphere is welcoming.

    Cons

    Staff tend to skew on the older side and it seems difficult to advance.

    Advice to Management

    Performance reviews sooner would be better.


  3. Excellent Company with bright future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neighborhood Health Plan

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Under new leadership, the future is bright. The roadmap for the future is shared with all employees by the CEO himself. They want to hear from employees.

    Cons

    not always an easy commute, but they provide contribution for T and Commuter Rail.


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  5. Helpful (1)

    divided with no room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neighborhood Health Plan full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some of the management in operations is extraordinarily good. Katie Catlender and Gary Polonski put together a fantastic team.

    Cons

    There's no room for growth, diversity efforts are token and meaningless. Cronyism and bullying run rampant.

    Advice to Management

    Do engagement surveys more often than every 3 years. Use 360 reviews, listen to your employees, spend money to reward good people.


  6. Helpful (2)

    Growing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Neighborhood Health Plan full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Diversity, close to South Station, great benefits, rapidly growing, does a lot for employee engagement

    Cons

    experiencing growing pains, needs a large IT staff to support the growth that is happening


  7. Helpful (1)

    Getting worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager

    I have been working at Neighborhood Health Plan full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent benefits, colleagues are friendly and beautiful location

    Cons

    The new management is far more worse than the old. Company is continuing to loose money despite PHS' support. Management team has no clue on how to stop brain drain from NHP. Managers and directors are not capable of managing projects or resources effectively.


  8. Helpful (1)

    Left hand doesn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Boston, MA
    Former Employee - Department Manager in Boston, MA

    I worked at Neighborhood Health Plan

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Diversity, many nice people, convenient to So. Station

    Cons

    Too large a work load , too many projects, too many meetings, Directors and VP's who don't stand up and advocate for their department, poor staffing, poor pay.

    Advice to Management

    Throw out VP's and Directors who aren't "people persons" and those who don't advocate for their departments. Hire more staff in many departments. Give decent raises for a change


  9. Helpful (1)

    Worst company ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Business Analyst
    Current Employee - IT Business Analyst

    I have been working at Neighborhood Health Plan full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location is great and that's about it

    Cons

    Incapable management team. Managers and directors do not spent time with their team. Priorities are not clear and they change often. People in management are not qualified to manage people or teams.

    Advice to Management

    Conduct an employee satisfaction survey and try to address issues in your management.


  10. Helpful (1)

    Don't waste your time coming to work for this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neighborhood Health Plan

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Location, near south station

    Cons

    Management heavy, bad/no raises or opportunity for growth

    Advice to Management

    Pay your staff what they are worth, not just the managers


  11. Helpful (2)

    Worst work experience - IT department is all about favoritism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer
    Current Employee - IT Engineer

    I have been working at Neighborhood Health Plan full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Other than co-workers and location, there's little positive that I recall about this company

    Cons

    Cronyism is widespread in IT. People bring in their friends and relatives with no consideration on qualifications of the candidate. The department head promotes people who are not capable of serving leadership positions. People who are mean, unprofessional and office bullies easily get promoted and rewarded. New changes in executive leadership make situation worse as there is no one to question all the issues in IT department.

    Advice to Management

    IT department needs strong leadership and needs to get rid of bullies.



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