Neiman Marcus

www.neimanmarcus.com

Neiman Marcus Reviews in Austin, TX

Updated November 7, 2014
Updated November 7, 2014
412 Reviews
3.1
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
203 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 29 reviews)

  • Good discount, fun atmosphere, wonderful management (in 16 reviews)


Cons
  • There is always, always stuff coming back, even for the top sales associates (in 25 reviews)

  • Seems like upper management turns their head to the erratic behavior of their seasoned staff (in 20 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Organized, very goal driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Stylist in Austin, TX
    Former Employee - Visual Stylist in Austin, TX

    I worked at Neiman Marcus full-time (more than a year)

    Pros

    Very organized company with a mastery of customer service

    Cons

    Cutting back on luxury, not enough attention to quality products

    Advice to ManagementAdvice

    Neimans needs to go back to the old model of luxury. Not fast fashion.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good, stress-free work environment for people that don't want to think too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX

    I have been working at Neiman Marcus full-time (less than a year)

    Pros

    Great discount, easy job, no pressure, can be fun, stress free

    Cons

    low pay, expected to sell merchandise but not offered a commission

    Advice to ManagementAdvice

    You have to really connect with the management in order to advance within the company. Management positions are often filled by people that do not currently work at Neiman. They should hire more internally. There is a strong disconnect between management and general associates. You really do not feel appreciated but at the same time I have never been treated in a negative way. You just show up and work and not much is said or communicated to you by management. They like to protect their jobs so they do not promote people that might threaten their jobs.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipping in Austin, TX
    Former Employee - Shipping in Austin, TX

    I worked at Neiman Marcus part-time (more than 3 years)

    Pros

    The company has a clear image and projects it clearly internally and externally. Neiman Marcus is THE luxury department store of the U.S. and is amazing at pushing the boundaries of exceptional service! I absolutely loved working for this company, there tell are very transparent with the good and bad about the company but are sure to tell you the direction everyone must go, which is great!

    Cons

    Some people working for the company should be a bit more humble and realize they are there for the customer and not to pretend to be someone there are not. This sometimes creates bitter relationships in the store.

    Advice to ManagementAdvice

    Take care of your operational people at the store level!!! Look for ways to strengthen the relationship and perceptions between sales associates and operational associates to build a stronger team and increase sales and motivation at the store level! This was definitely lacking in the store when I was there, should be priority.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Sales

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX

    I worked at Neiman Marcus full-time (more than 3 years)

    Pros

    The hours for a retail job are good.

    Cons

    A lot of in house fighting over sales. Management poorly trained and your rights as a employee are frequently trampled upon. HR is a nightmare. They really don't know what they are doing and people get a lot of misinformation.

    Advice to ManagementAdvice

    Realise that the people on the floor make your jobs possible.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    An "OK" place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX

    I worked at Neiman Marcus full-time (more than a year)

    Pros

    great people, decent work hours, fun store events, good discount

    Cons

    slow store, turnover high, have to work holidays, no vacation

    Recommends
    Approves of CEO
  7.  

    Enjoy the atmosphere, like music playing in the store, well-lighted, and an overall happy and pleasant environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - YSL Product Specialist in Austin, TX
    Current Employee - YSL Product Specialist in Austin, TX

    I have been working at Neiman Marcus full-time (more than 5 years)

    Pros

    Work with happy people with nice smiling faces.

    Cons

    Some people need to be more personable.

    Advice to ManagementAdvice

    Respect ALL peers...job titles NOT in Management.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Unprofessional and shady business tactics by upper management with a smile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Neiman Marcus full-time

    Pros

    clients were some of the nicest ive experienced in the several years ive worked retail, definnetely a long term relationship if you can survive in the company.

    Cons

    Too many management and associate fraternization, very clicky, most upper management witthin this location is obviously very inexperienced and too under qualified to perform their job duties professionally. Associates will lie, cheat, and steal for a sale and if theyre friends with management then consider yourself screwed, Over 10 yrs in luxury sales and this was the worst experience.

    Advice to ManagementAdvice

    This location needs a clean sweep in management before it gets a class action lawsuit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Austin, Texas store sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX

    I have been working at Neiman Marcus full-time (more than a year)

    Pros

    Only pro is the 30/30 discount.

    Cons

    Management has no control over their department. Human Resources is clueless about moral and ethical charachter. Way to much store gossip. Lies about other employee work so the lier can advance. Too much favoratism. Work you like dogs. Follow you around. Everyone is always tired and depressed. Store is run like a dictatorship. No professionalism. No opportunities for advancement. Terribe hours. Always work weekends. No friends. Back stabbings everyday. Selfish enviroment.

    Advice to ManagementAdvice

    Learn to be a leader. Learn to communicate. Learn passion. Learn to make dissisions based on morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Magical yet heartbreaking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX

    I have been working at Neiman Marcus

    Pros

    Great clients and great product make it worth it.

    Cons

    The Executives at this particular store are bottom of the barrell.

    Advice to ManagementAdvice

    Find real professionals to run this store.

    Doesn't Recommend
    No opinion of CEO
  11.  

    It was an interesting, growing and learing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Neiman Marcus

    Pros

    The discount is beneficial if you can appreciate the quality of products

    Cons

    The management staff can be unjust and unorganized at times

    Recommends
    No opinion of CEO

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Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
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