Neiman Marcus

  www.neimanmarcus.com
  www.neimanmarcus.com
Work in HR? Unlock Free Profile

Neiman Marcus Reviews

Updated October 1, 2014
Updated October 1, 2014
361 Reviews
3.0
361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
174 Ratings

Review Highlights

Pros
  • Besides the obvious employee discount, those who work in the Call Center become more like family (in 28 reviews)

  • You get great discount on everything in the store (in 20 reviews)


Cons
  • Older sales associates are very stubborn to work with (in 21 reviews)

  • Seems like upper management turns their head to the erratic behavior of their seasoned staff (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Organized, Professional, nice ground floor opportunity into fashion industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Associate
    Current Employee - Customer Care Associate

    I have been working at Neiman Marcus full-time

    Pros

    Lots of opportunity to advance and ground floor entryway into historic fashion industry with lots of influence, culture, expertise, and history.

    Cons

    Frequent seasonal cattle-call type hiring processes has allowed some unsavory characters to grab hold of long term positions and not all of them have good intentions towards their new co-workers.

    Advice to ManagementAdvice

    Consider developing safe portals to advancement for experienced business and degreed professionals.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Learning and Career Building Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neiman Marcus full-time for more than 3 years

    Pros

    fashion leader, best hours in retail, good discount and managers will definitely take you under their wing to help you grow

    Cons

    Political, Old-School, slow at adapting to trends and technology

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Some associates can be vicious!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Shopper
    Current Employee - Personal Shopper

    I have been working at Neiman Marcus full-time for less than a year

    Pros

    Upper management are great to work with, very personable and truly care for your happiness at NM. Encouraging, helpful and problem solvers are just a few of their talents. There are some wonderful associates to work with. Very helpful with questions and procedures I'm happy when I see that they are there when I work .

    Cons

    Working on commission is not only stressful, but learning the do's and don'ts can be very trying to a new employee. I have experienced different "rules" for approaching customers by upper management, floor management, as well as associates. It's very confusing and frustrating. Twice I have been in tears because of mean associates. This was only my 2nd week and the way they spoke to me was UNECCEPTABLE!!! ( Both occurred on the same day.) After the first incident, I walked off and began crying ( not usually a crier) I went to the ladies room to get control of myself and proceeded to human resources to discuss the situation. The HR asst. manager was great and supportive. She arranged a meeting with both may manger and upper management for the next day. She asked me if I wanted to remain for the rest of my shift to which I said "yes" that I wasn't going to let this beat me. I continued working only to have another associate berate me for asking her clients if they were ok or needed me to find their personal shopper because the gentleman was looking around like he WAS trying to locate someone. She belligerently told me that the clients mentioned to her that I asked them twice if they needed anything, and that they were HER clients. I started to tell her that I knew that and I was just being kind to them when she rudely walked away. I got mad, followed her and told her that I wasn't trying to take her clients to which she replied "you couldn't take my customers". I had enough for that day and proceeded to walk out and leave for the day. the next morning I had the meeting and told them that I felt that this was not a good fit for me that I was all about making sure the customer was happy, NOT THE ASSOCIATES!
    I was assured that I did nothing wrong and these two encounters were in the "gray" area. Really? they did agree that it was unacceptable behavior by both associates and that they hired me because NM needed a change in that department and I just happened to be the first to come aboard to make this happen. Great. It's definitely a learning experience but an uncomfortable one.

    Advice to ManagementAdvice

    Don't release a new employee without properly training them. Instead of telling me to ignore the "mean ones" and to try to adjust, the "mean ones" need to be dealt with so the work place doesn't become a hostile environment! If I'm there to make a change, I shouldn't have to deal with barriers that would make this happen.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Worked from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at Neiman Marcus full-time for more than a year

    Pros

    I love talking to customers, helping them with orders, answering questions, great company that cares about their employees.

    Cons

    Upselling isnt easy to do with the type of customers they attract.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work during the holiday season!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gift Wrap/Deliverer  in  Chicago, IL
    Current Employee - Gift Wrap/Deliverer in Chicago, IL

    I have been working at Neiman Marcus as a contractor for less than a year

    Pros

    The location of Neiman Marcus is amazing! It is located on the Mag Mile so its beautiful during the holiday season! The pay was also great as well! The employees are really nice and welcoming!

    Cons

    I didn't really care for how they did their lunch breaks, If i wanted to go buy some lunch elsewhere i felt a little rushed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Love working for Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at Neiman Marcus full-time for more than 8 years

    Pros

    If you want to work for the best retailer. This is where your career will develop

    Cons

    Nothing to say at this moment

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Run from this company's Last Call stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Associate  in  Central Valley, NY
    Former Employee - Lead Associate in Central Valley, NY

    I worked at Neiman Marcus full-time for less than a year

    Pros

    you get a discount.

    Cons

    Upper management will not give you the benefit of the doubt in any case. Would never work for this company again, would rather collect cans.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Such a caring company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at Neiman Marcus full-time

    Pros

    I've never worked for a company that takes care of their employees so well! There are perks and benefits around every corner. Literally if you do the most basic aspects of your job you will be physically rewarded with some sort of gift card or prize almost every single time. They're always coming up with new fun contest incentives to do better. Also, all of the upper management are so down to earth and respectful to us sale associates. I never feel like they are talking down to me, but rather, to me, on a level of equals...

    Cons

    At times when I first started the job, managers and other associates would be too busy to help me when I needed it. No managers took extra time to check in with me enough and make sure I was able to handle everything on my own. I'm just glad I had previous retail experience otherwise I would have been DEAD LOST as opposed to just, lost, like I was.

    Advice to ManagementAdvice

    Fix the training routine. It was so dense and boring, (not to mention completely unorganized with no itinerary) I was barely able to retain any of it before I began working on the floor.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Konstantino is a Fabulous Designer Jewelry line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Konstantino Specialist Designer Jewelry  in  Orlando, FL
    Current Employee - Konstantino Specialist Designer Jewelry in Orlando, FL

    I have been working at Neiman Marcus full-time for more than a year

    Pros

    perks, perks, and more perks

    Cons

    standing for 8 hours a day on marble floors,

    Advice to ManagementAdvice

    Consider the competition, they have a lot to offer the client

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I love working at the Customer Care at Neiman Marcus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Service  in  Irving, TX
    Current Employee - Work At Home Customer Service in Irving, TX

    I have been working at Neiman Marcus full-time for more than a year

    Pros

    I love talking to the customers and also working from home.

    Cons

    You have no control over your schedule

    Advice to ManagementAdvice

    The new shared chat is awesome for learning! Continue scheduled training as it takes a while to learn the subtleties of the rules/procedures.

    Recommends
    Positive Outlook
    Approves of CEO

Neiman Marcus Photos

Outside of historic Neiman Marcus Headquarters and flagship store in Dallas. (Photo attributed to Dfwcre8tive - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
NM Cafe
Neiman Marcus Direct

+ Add Photo

Worked for Neiman Marcus? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.