Neiman Marcus Reviews

Pros

Benifits are pretty good and there is not a lot of Micro managing. Hours are much better than most retail stores.

Cons

Return rates are rediculous, zero return policy with chargebacks to employees up to one year after they sell an item. Average return rate is thirty to forty percent per pay period...very depressing when returns are out of associates control. Very hard to make a decent paycheck.

Advice to Senior Management

Raise the commission rates to reflect cost of living, pay hourly plus commission to the departments that have the highest return rates.

Pros

Amazing Staff....even a more amazing clientele. Neiman Marcus has a great deal of empathy, compassion, and affability with it's employees and makes all efforts to communicate with you regarding any and all discrepancies that may occur while working there.

Cons

Sometimes there are long days where the hours are the same but an 8 hour shift feels like a 15 hour shift. Really, what drives the time is the volume of clients present, and if no one is present (except browsers), than the hours feel much more elongated, especially when your pay is more or less dependent upon your commission.

Advice to Senior Management

I think management does an amazing job at what they do. They continue to transcend our expectations for a management team. My only advice to them would be to keep up the good work....

Pros

At one time, this was a fun place to work and the people were very professional for the most part and the work environment was decent.

Cons

When the outsourcing initiative started, there were a lot of bumps early on. The beginning was especially unpleasant.

Advice to Senior Management

For the most part, the level of management was professional and well groomed with a few exceptions. My only advise to management would be to consider in-sourcing and doing away with the sell out outsourcing which from what I understand is not going too well.

Pros

The customers are great. The people who work there are like everywhere else in that you will click with most but not all people. Overall, the atmosphere is friendly and fun.

Cons

The hours are very long.

Advice to Senior Management

Keep up the good work. I feel valued and management is great at motivating people to do their best.

Pros

Public perception as a good retailer to work for if you have to work retail.

Cons

Commission only sales is brutal and detrimental to teamwork.

Advice to Senior Management

Treat employees as if they have value to the company and that you are proud to have them as employees.

Pros

The discount was pretty good. 30/30 and 50/30 made the prices reasonable. Co-workers were nice. Flexible work hours in corporate.

Cons

Terrible benefits and compensation. Lack of leadership. Tenure was valued more than skill. Lack of technology. None of their systems were linked.

Advice to Senior Management

Have a unified vision. The more the departments work together the more successful the company can be as a whole.

Pros

opportunity for advancement in the fashion/buying industry if you seek it

Cons

if you want advancement you have to seek it, nobody will offer it to you if you dont ask

Advice to Senior Management

give more praise to employees who do well

Pros

Longevity of employees and knowledge of teammembers

Cons

outsourcing to save money and focus on dollars, not quality

Pros

The employee discount is great, and the 30/30's are really great. The Clients can be fun to work with and fellow employees make for a great environment.

Cons

Things were going great until there were changes in upper management. It suddenly went from being great to being unprofessional (to say the least, more like disturbing bad dream). It became evident that the new management was on a mission to justify their actions without any regard to several employees.

The executives and corporate have no interest in hearing anything if it opposes their motives/actions, regardless of how fallacious it is.

Advice to Senior Management

Advice to the new management: encourage and practice fair dealings of all people; encourage maturity in new management; be honest with yourselves and others.

Pros

Good merchandise with attractive stores, but executive management expects to be treated like royalty.

Cons

Systems don't communicate with each other, home office departments are like silos that don't share with one another on regular basis.

Advice to Senior Management

Trust your management team instead of secong guessing. Don't be afraid to try new things. Stop culture of private back talk