Neiman Marcus Reviews

Updated July 26, 2015
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Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
240 Ratings

Pros
  • Employee discount, meeting new people (in 29 reviews)

  • Good discount, fun atmosphere, wonderful management (in 16 reviews)

Cons
  • The demeanor of other sales associates (in 25 reviews)

  • Lacking direction from upper management (in 20 reviews)

More Pros and Cons

515 Employee Reviews

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  1. Helpful (1)

    Hard work for uncertain reward and small chance at advancement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in White Plains, NY
    Former Employee - Retail Sales Associate in White Plains, NY

    I worked at Neiman Marcus

    Recommends
    Recommends

    Pros

    The discounts on their merchandise is great. Management is nice and so are the surroundings.

    Cons

    working as a sales associate, the pay is commission only, with a high volume of returns. You can actually end up owing the company money if you don't make your draw because of returned merchandise.

    Advice to Management

    Its very hard work. The associates should be paid a salary, but based on number of sales, not necessarily volume. Some people don't work hard at selling because they are lazy so they don't earn. Many of the salespeople are very cutthroat because they are desperate to make sales at any cost. If everyone had to work and be assured that they would be making a decent salary it would be a better atmosphere for the employees and the customers.


  2. Helpful (2)

    Only the very best.of everything...merchandise, clients, colleagues, and working conditions.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in King of Prussia, PA
    Current Employee - Sales Associate in King of Prussia, PA

    I have been working at Neiman Marcus

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Working in a beautiful environment with colleagues that are professional and offer the best customer service. Neiman's has continuously managed the downturn in the economy for creative ways to drive customers back into our stores. Also, Neiman Marcus carries many very exclusive lines that are only available in select Neiman's and Bergdorf's.

    Cons

    Straight commission has the highest earning potential in retail; however, it can be very tough when you are hit with 'customer returns' and the day-to-day business is down. There are many vacation 'black-out' dates and you must work nights and weekends. If you are not achieving your monthly goal, you are put on probation, and then terminated if you do not achieve your seasonal goal...even if you have worked there for more than ten years.

    Advice to Management

    To hire professional sales associates with a strong work ethic, the best customer service.


  3. great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Scottsdale, AZ
    Current Employee - Sales Associate in Scottsdale, AZ

    I have been working at Neiman Marcus

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    great benefits,great atmosphere,great management who really treats you like a human being, great discount. the hours are great, they close at 6/7 pm.

    Cons

    scottsdale is a resort area so suring the summer, there are no clients whatsoever since the temperatures in the desert are so high

    Advice to Management

    i think neimans offers the best management that ive ever met. they really treat you like you are on their level .


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  5. Pleasant and positive work environment!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in Scottsdale, AZ
    Current Employee - Product Specialist in Scottsdale, AZ

    I have been working at Neiman Marcus

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    In my 20 plus years of working with various Retailers, Neiman Marcus is by far the best company to be with for quality of life. They truly care about employees and are flexible & understanding when personal issues arise.

    Cons

    Not currently taking Visa & Mastercard in all stores has a negative impact on our daily business & future growth.


  6. Great Place to Work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oak Brook, IL
    Current Employee - Sales Associate in Oak Brook, IL

    I have been working at Neiman Marcus

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The customers are great. The people who work there are like everywhere else in that you will click with most but not all people. Overall, the atmosphere is friendly and fun.

    Cons

    The hours are very long.

    Advice to Management

    Keep up the good work. I feel valued and management is great at motivating people to do their best.


  7. Amazing retailer to begin a vocation....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive DRA in King of Prussia, PA
    Current Employee - Executive DRA in King of Prussia, PA

    I have been working at Neiman Marcus

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Amazing Staff....even a more amazing clientele. Neiman Marcus has a great deal of empathy, compassion, and affability with it's employees and makes all efforts to communicate with you regarding any and all discrepancies that may occur while working there.

    Cons

    Sometimes there are long days where the hours are the same but an 8 hour shift feels like a 15 hour shift. Really, what drives the time is the volume of clients present, and if no one is present (except browsers), than the hours feel much more elongated, especially when your pay is more or less dependent upon your commission.

    Advice to Management

    I think management does an amazing job at what they do. They continue to transcend our expectations for a management team. My only advice to them would be to keep up the good work....


  8. Great opportunity if you are a mature, committed professional

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Neiman Marcus full-time (More than 10 years)

    Pros

    Great, unlimited earning potential, great clients, beautiful, clean workplace. Best merchandise, quality, many exclusives. Unlimited support for unmatched customer experience.

    Cons

    Commission based sales makes people do crazy things! Unethical employees are the biggest negative to this job. May need more positive HR support.

    Advice to Management

    Reverse/abolish the noncommissioned employee ringing goals.


  9. Great work environment, with excellent perks.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager
    Current Employee - Business Manager

    I have been working at Neiman Marcus full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Discount. Quality of Managements. HR team. Customer demographic.

    Cons

    Management salaries for new managers.

    Advice to Management

    Pay your assistants better, so you are able to recruit the best talent!


  10. Enjoy the atmosphere, like music playing in the store, well-lighted, and an overall happy and pleasant environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - YSL Product Specialist in Austin, TX
    Current Employee - YSL Product Specialist in Austin, TX

    I have been working at Neiman Marcus full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work with happy people with nice smiling faces.

    Cons

    Some people need to be more personable.

    Advice to Management

    Respect ALL peers...job titles NOT in Management.


  11. Great place to gain experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Neiman Marcus full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I could not have been more surprised by the wealth of knowledge among the team members. There is always someone willing to help out.

    Cons

    There are one or two employees who are very unapproachable, but that comes with any job.



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