Neiman Marcus Reviews

Updated August 26, 2015
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537 Employee Reviews

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  1. warehouse worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping/Materiel Handler in Longview, TX
    Current Employee - Shipping/Materiel Handler in Longview, TX
    Positive Outlook
    Approves of CEO

    I have been working at Neiman Marcus (More than a year)

    Pros

    Better wage and more working environment.

    Cons

    flexible work hours and not getting 40 hours in.


  2. Helpful (1)

    CUSP Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Adding luxury retail to your resume is an invaluable experience, learn a lot about exceptional customer service, a great way to learn about high fashion and an excellent opportunity to meet a wide range of incredible, high-ranking people from dramatically different backgrounds.

    Cons

    The Neiman Marcus hierarchy is a joke. Management only cares about making their numbers and they don't care about you or your feelings. HR will pretend to care about you when you're in their office but when you leave they forget that you even talked to them. My department had over 14 people leave in one year and there were about 6-8 employees in the CUSP department at a given time. You are talked down to and treated like a subhuman even with a college degree. Everyone in my department was absolutely miserable and unless you are a shark you will make next to nothing because you have to accept all returns. Let's face it - accepting all returns means customers wear it and return it and you have to be fake and politely accept it. You have to pretend the customer is always right regardless of how incredibly ridiculous the request is. "The store closes at 8:00pm but you want to stay at 9:30pm to buy one shirt? You got it!"

    Advice to Management

    Maybe you should think about hiring a new manager when no one in the department stays for more than three months. Better yet, maybe you should reconsider your priorities when you give manager of the year award to the department manager whose department is the laughingstock of the store because it has an obscenely high turnover rate. Also, you probably should reconsider the way you treat your sales associates. You know, the ones actually making you money.


  3. Neiman Marcus Opportunities

    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Neiman Marcus (More than a year)

    Pros

    Great people to work with.

    Cons

    Too much politics involved through the process of getting things done.


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  5. Love my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great company to work for, I have been with Neiman's over 20 years. I actually enjoy going to work everyday.

    Cons

    Systems are very antiquated. They are working on an upgrade but it is slow coming. With this change senior management understands the growing pains, but at the VP level they does not. Very frustrating.

    Advice to Management

    Listen to your employees and treat them with respect. This is directed to the VP level. Remember you work for Neiman Marcus and you are not Neiman Marcus.


  6. Studio Services Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Studio Services Consultant in Los Angeles, CA
    Former Employee - Studio Services Consultant in Los Angeles, CA

    I worked at Neiman Marcus (More than a year)

    Pros

    Excellent pay, decent hours, fun environment

    Cons

    Little room for growth, mundane work at times


  7. Neiman Marcus Direc t

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    All employees receive a 30% discount on purchases, including sales merchandise and Last Call. The 401K company contribution is pretty much in line with what other companies offer.

    Cons

    The salary employees are treated much, much better than the hourly employees. The health insurance is more expensive than it is for employees of other companies. The more you make the less it costs you per dollar of income. The hours for hourly associates are often cut to 20 hours a week.

    Advice to Management

    Distribute the cost of health care evenly among the employees. People who make twice as much as other employees should pay twice as much. Find a way to make certain that the hourly employees get their 40 hours per week - 52 weeks out of the year.


  8. Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer Jewelry Clerical in San Antonio, TX
    Former Employee - Designer Jewelry Clerical in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (More than 10 years)

    Pros

    *Schedule *Benefits are good but expensive *Dress code for support business casual or company provided uniform *There are some good managers but they are overshadowed by all the bad

    Cons

    *10 years of service gets you nothing but a crystal clock and an immediate exit upon giving notice. *HR/Management will tell you that you can only move up with a degree which is funny considering that most of them don't have one. *Corporate allows each store manager to run the store as his/her own kingdom so you end up with the inconsistencies of a franchise. *Store atmosphere very political. *HR pretty much makes up rules as they go along and it will never be in the associates favor. Especially support. *Recognition is determined by politics and popularity not actual contribution. *Management ands sales associates get free stuff all the time but support is excluded or not allowed *Sales associates are treated differently than support. Made to feel that they are more important. (Class system within the store). *Very little training due to the fact that upper management doesn't really know or care what you do as support. *Different set of rules for sales associates *HR in store so it tends to get run like a high school *Pay for support is between 12 and 16 dollars an hour so learn to enjoy ramen noodles. *Support works very hard, looked down on, and pay not reflective *No room for advancement. *Management considers a 2 dollar increase a promotion *Slow to embrace technology for support so systems are very antiquated *Because there is very little internal movement, job knowledge is not transferred from managers to associates.

    Advice to Management

    You cannot properly manage if you have no idea what it takes to get a job done. Treat all employees with respect. Learn to put business before personal feelings. Associates are not your property.


  9. Sales Associate in Small Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time

    Pros

    Amazing company, great perks like the discount and rewards. The company makes is very easy for their employees to afford to shop there. My manager was always accommodating and understanding. She was easy to talk to and had great leadership qualities. My co-workers were fun to work with. You are not designated to sell in one single department. You're encouraged to sell outside of your "home" department for the best opportunity for high commission.

    Cons

    I worked in a small department with, in comparison to the entire store, less expensive items. Therefore less opportunity for higher commissions. Being on base salary plus commission helped, but even then, my checks were sub-par at best. The holidays were longer hours. Not a lot of cons, other than my department, which I could have transferred out of.

    Advice to Management

    Open the floor up to more advancement opportunities. Don't be passive-aggressive toward your associates. And get to know your employees!


  10. Loss Prevention Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Exciting and lively business. Great people and events every day.

    Cons

    Whatever employee drama you are used to, it is quadrupled in a setting like Neiman Marcus.


  11. Helpful (1)

    Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Assistant in Dallas, TX
    Current Employee - Human Resources Assistant in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Neiman Marcus (More than 8 years)

    Pros

    Great work/life balance, and fun people to work with.

    Cons

    Low Pay and little room for advancement.



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