Nelnet

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Nelnet Reviews

Updated July 31, 2014
Updated July 31, 2014
53 Reviews

3.4
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
38 Ratings

Review Highlights

Pros
  • The company is genuinely concerned with work/life balance, wellness and employee well-being (in 6 reviews)

  • There are a few good benefits, but those are offset by the lousy pay (in 5 reviews)


Cons
  • Middle and upper management does not have a clear understanding of what most of the customer service reps actually do (in 6 reviews)

  • If you are hired as a "loan advisor" ( fancy term for customer service) It is non-stop (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good company with strong executive leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Aurora, CO
    Current Employee - Manager in Aurora, CO

    Pros

    The executive leadership in the organization is one step ahead of the market and very opportunistic in nature. This leads to a fast paced, constantly evolving and exciting work environment. There is a strong focus on company culture and a great wellness program here.

    Cons

    The rate of change in the organization is very high which does not always allow teams and departments to mature their processes and become experts at what they do. Some people struggle to keep up with the fast paced environment here.

    Advice to ManagementAdvice

    Focus on finding a healthy balance between taking advantage of new opportunities and becoming the best at what we already do.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Student Loan Servicer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Excellent benefits and healthy living incentives.

    Cons

    30 minutes away from my home :-(

    Advice to ManagementAdvice

    Call center training needs improvements

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great people, decent advancement opportunities, low wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE

    Pros

    Wonderful people and decent working environment.

    Cons

    Salary was not up to par with cost of living

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great so far, very caring and dedicated supervisors!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CPC Manual Operator  in  Lincoln, NE
    Current Employee - CPC Manual Operator in Lincoln, NE

    Pros

    Good pay for a contracted, temporary job especially while you're still in school.
    Good opportunities for advancement to higher paying job.job with more responsibilities.
    Option to be hired as a full-time/part-time employee upon end of contract.
    Easy job and govt. fringe benefits are paid to pert-time contracted employees.
    Comfortable and easy-going atmosphere.
    Great supervisors always ready to teach and guide new hires.

    Cons

    Job can get quite routine, maybe a little boring but there's always challenges to fulfill and quality scores to live up to!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Hostile Shifting Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adviser I  in  Aurora, CO
    Former Employee - Adviser I in Aurora, CO

    Pros

    Co-workers were nice, it was a paycheck and close to home

    Cons

    Constant belittling and my supervisor harassed me and made me cry weekly. I complained to HR to be shifted to anther team but of course nothing was done.
    They would constantly dangle carrots of shift changes or team movements in front of you but never deliver. I was made to work collections without the bonus structure of actually working on the official collections team. So I had to meet "their" quotas with no financial compensation.

    Advice to ManagementAdvice

    Hire more managers and leads, if you require the agents to get approval on every little detail you need upper level staff available to do so.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    HORRIBLE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Loan Advisor  in  Omaha, NE
    Former Employee - Student Loan Advisor in Omaha, NE

    Pros

    coworkers and a FEW managers. There are a few good benefits, but those are offset by the lousy pay.

    Cons

    The job is all con. If you are hired as a "loan advisor" ( fancy term for customer service) It is non-stop customer service hell. God help you if get ill and aren't able to give 24 hours notice. Did I mention the lousy pay? ( as of this date 12.53 per hour to start). Company can't plan call volume. Non stop phone calls the entire shift. Out of one side of upper managements mouth you will get lectured on providing good customer service, out of the other side you will be berated for not getting the caller off the phone fast enough. This is the absolute WORSE company I have EVER worked for.

    Advice to ManagementAdvice

    Why don't you actually try to figure out why the attrition rate for the Omaha office is at 30%

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Very stable, very consistent with their expectations

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible, if they like you they will keep you

    Cons

    Work force management, no or little bonuses

    Advice to ManagementAdvice

    Stop being so greedy!

  9.  

    Working at Nelnet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Aurora, CO
    Former Employee - Manager in Aurora, CO

    Pros

    The Company is stable financially.

    Cons

    There was a lack of resources to help associates with on-going training. It was very frustrating for the front line Leaders to be responsible for keeping their large teams informed of changing regulations and information to assist customers. They were constantly understaffed and forced employees to work Mandatory over time.

    Advice to ManagementAdvice

    Listen to your employees when hosting Town Halls or round tables. You are only as good as your people. If they are not happy - this is passed on through to your customers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Great employee focused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer
    Current Employee - Developer

    Pros

    up to 4% 401k match, $5250 tuition reimbursement, great benefits
    The company is genuinely concerned with work/life balance, wellness and employee well-being.

    Cons

    IT department could do better with SDLC and QA

    Advice to ManagementAdvice

    See con.
    IT managers come from management background - more should come from IT background.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Never knew I had it so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    Pros

    I worked there for almost 9 years (before they relocated the corporate office to Denver). GREAT bonuses and the pay was not THAT bad. Our co-workers became a FAMILY...wonderful work/life balance.

    Cons

    The only part I really DID NOT like was that the supervisor would cuss you out in front of everyone but then would take you behind closed doors to apologize.

    Recommends

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