Neopost USA

www.neopostinc.com
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Neopost USA Reviews

Updated March 3, 2015
Updated March 3, 2015
47 Reviews
3.0
47 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dennis P. LeStrange
22 Ratings

Employee Reviews

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  1.  

    Quality products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA full-time

    Pros

    Diversity of solutions available to solve business needs. Distribution strategy ensures high level of customer service. Growth opportunity. High character, high quality colleagues.

    Cons

    Incorrect perception of the direction the industry is headed by public.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very corporate rigid environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neopost USA

    Pros

    Great group of piers to work with.

    Cons

    Extremely stiff and uneducated management team. They operate very old school. The after sales people ie; customer service and service reps are horrible. Customers have a problem and can't get through on phone or by email so they call sales team to fix and really cuts into the day when your trying to sell and you have to fix their technical or billing issues.

    Advice to ManagementAdvice

    Get a Clue

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA

    Pros

    Pay is cool, great coworkers

    Cons

    Management, time off requests, too many system issues favoritism no growth

    Advice to ManagementAdvice

    listen to your employees when they suggest something, also follow company rules as the employees

    Doesn't Recommend
    Negative Outlook
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  5.  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA full-time (more than 3 years)

    Pros

    I love the people I worked with…

    Cons

    management team is really unorganized. No brand recognition. disaster of a company to work for.

    Advice to ManagementAdvice

    Take management classes and learn more about the products and services.

    Doesn't Recommend
  6.  

    Retention Sales at Neopost Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention/Sales in Carrollton, TX
    Former Employee - Retention/Sales in Carrollton, TX

    I worked at Neopost USA full-time (more than 3 years)

    Pros

    Great support from team members and management, flexible time-off policies, great compensation packages, effective training courses, energetic instructors, cool website and products, great work culture and environment

    Cons

    Way too many systems to navigate through to complete a normal job task, very short lunch breaks, lack of consistency between brands, there were no initial hands-on product training, customer service from third parties reflected badly on the company, not a lot of room to move up from position, management had several teams to handle and often overlooked the retention team until later (it got better after addressed)

    Advice to ManagementAdvice

    Getting all the systems integrated into one program would be extremely helpful. Also, being the nature of retention (at Neopost) being very demanding and stressful (sometimes dealing with irate customers), try training your team with the intent on moving them up to an inside/outside sales position so when they are ready to move up in the company, they can do so with confidence. Focus on one team at a time. If you invite the team to your church, be a Christian inside and out of the work place regardless of work status.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Neopost USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at Neopost USA full-time (more than 3 years)

    Pros

    Great Benefits, Pretty good Products

    Cons

    Office Culture, Keep changing up comp plan for the worse

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA

    Pros

    Entrepreneurial. Good group of people. More of a flat organization which is good.

    Cons

    Like I said, the people are good. I can't find any cons with the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great experience, great people, great career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA

    Pros

    Great CEO, very competent to run a company.

    Cons

    Goes through a lot of Sales people

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neopost USA full-time (more than 8 years)

    Pros

    Medical benefits and 401k are great.

    Cons

    Not flexible between work and family life.

    Advice to ManagementAdvice

    Consider everyone's hardworking & great performance. Not the same people.

    Doesn't Recommend
    Negative Outlook
  11.  

    Ethical

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neopost USA full-time

    Pros

    Values Employees
    Laid back environment
    Friendly management

    Cons

    Long tenrure means slow or no career development

    Advice to ManagementAdvice

    Company was laying off workers in CA. But instead of giving days notice, gave everyone plenty of time to adjust to the news.
    Told everyone in a meeting in October 2008 that office will be closing. First set of layoff will be in January 2009, followed by June, and then October. Gave plenty of resources to look for another job.

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