Nerds on Call Reviews

Updated August 30, 2015
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2.6
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Andrea Eldridge
6 Ratings

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  1. Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nerds on Call full-time (More than a year)

    Pros

    Great place to work with fun people. Managers and employees go through conflict resolution training that assists with stress and communication. A great place to learn life skills and establish trusting relationships with co-workers and management. I made so many wonderful friends here and learn new things every day. Managers are very supportive and nurturing.

    Cons

    Open 364 Days a year.


  2. Nerds on Call....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmichael, CA
    Former Employee - Anonymous Employee in Carmichael, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nerds on Call full-time (More than a year)

    Pros

    It is a 'sales' job if you are a CSR, and are paid bonuses. If you do well at selling, the bonuses can bump wage $2ish per hour. It is considered a starting area, they will hire you with no experience and will get your foot in the door other places easily.

    Cons

    The wage is better than minimum wage. It's not fantastic. There are a lot of times where the resolution to customer service issues are easy, but then management won’t let you do them. You're not supposed to be happy and joke with customers, and have them have an enjoyable experience. It is supposed to be like a drone. Which sucks when customers make jokes and want to be pleasant. Management could also do a lot to improve the working environment, as well as customer service. The turnover rate is high. 1 year is a long time to work there. They consider employees to be disposable.

    Advice to Management

    Take better care of your employees. Take better care of your customers.


  3. Nerds on call or Nerds get money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Nerd in Carmichael, CA
    Former Employee - Sales Support Nerd in Carmichael, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    A way to gain experience in the Tech field without a degree. Pay starts above minimum wage

    Cons

    Many, When the company first started the call center it was a fun an energetic place that actually felt like we were there to help people with their computers. Later, at the behest of a consultant who "Trained" people to remain "in check" in order to achieve the "best possible outcome" it became Nerds get money. The trick is to be as robotic as possible so people will go with your way on their own choosing and go with your recommendation. This is great but the "recommendation" is ALWAYS An advanced tune up for $229 then charge you anything else that sounds probable for another $129. In short something you could spend 20 or 30 minutes running the programs below anyone can fix what they can. That's $11.93 per minute where the person working gets $10 for the hour The company violates the EULA of several Software programs in that free versions of software are used to make a profit. These programs include: Malwarebytes (free program to use for home use) cCleaner (free program to use for home use) Spybot search and Destroy (free program to use for home use) and others: They have been reported to these companies and to Microsoft for software Piracy as well. So if you choose to work there, check your soul at the door and find another job after 6 months.

    Advice to Management

    Drop the "steps" or let the steps be a guideline to prevent someone from pushing the customer into a sale but let the nerd be themselves. It puts off customer's to be so cold. also stop the EULA violations or work with the companies to have a license agreement


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  5. Good place to gain experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Technician in Sacramento, CA
    Current Employee - Computer Technician in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of challenging work. Different tech problems everyday. The diversity of the work was great.

    Cons

    They didn't care about my certifications. I wanted to do more business related work like servers and large networks.

    Advice to Management

    Consider expanding into the business area.


  6. Money hungry company that cares absolutely nothing for its employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Tech in Sacramento, CA
    Former Employee - Senior Field Tech in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (More than a year)

    Pros

    If you can afford to live off of cup noodles and want experience that bad. Go for it.

    Cons

    Be prepared to lose your soul ripping people off. Reimbursement is a joke. Everything is focused on the call center, which is populated by a bunch of drones with no souls.

    Advice to Management

    Figure out how to treat your employees better.


  7. Ok place for any techs to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Technician in Clovis, CA
    Former Employee - Mobile Technician in Clovis, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (Less than a year)

    Pros

    Work solo, no managers breathing down your back, no cold calling, all referrals dispatched to you, sales commission, company events.

    Cons

    Long work hours, residential customers, no opportunities for advancement, forced to sell sell sell!

    Advice to Management

    Need to set standard, different protocols in selling to customers.


  8. You can gain computer experience as well as customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some good people to work with.

    Cons

    They burn out employees and show no appreciation.

    Advice to Management

    Management dishonest with employees and customers. Show employees respect, Money is more important than keeping good staff.


  9. Overall good. Company began to care less and less about customers and employees and more about money.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician
    Former Employee - Field Technician
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people to work with, provided mileage, PTO, opportunity for Bonuses

    Cons

    Work most Holidays, Poor HR, low employee loyalty, less to customers. Would do anything for money. Poor Problem Resolution. Comission.

    Advice to Management

    Form a Union and quit.



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