NetSpend Reviews

Updated August 31, 2014
Updated August 31, 2014
41 Reviews
4.0
41 Reviews
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Chuck Harris
1 Rating

Employee Reviews

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  1.  

    I'd return if the right position opened

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NetSpend full-time for more than 3 years

    Pros

    Camaraderie was great, I still consider many former coworkers as friends. Office policies could be irksome but ultimately the company made strides for continual improvement, both in company morale and enthusiasm. I consider my time/moments at Netspend to be among the best I've experienced.

    Cons

    I sometimes had a struggle with the pre-paid/payday loan industry just for what it is. The financial industry comes with loads of policies with I considered a good thing. But departmental policies sometimes were too focused on stats & numbers (vs quality of relationship between company and the public) or the departmental processes were counter-productive to an employee's progress.

    Advice to ManagementAdvice

    Listen more to your front-line employees and trust their opinions. You can either be like everyone else and work from a script or let something real develop. Don't turn it into a good old boys club in which buddies are advanced over stalwart team members.

    Recommends
    Approves of CEO
  2.  

    Private to publicly traded to purchased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NetSpend full-time for more than 5 years

    Pros

    Culture is great. Fun place to work.

    Cons

    Staffing has not kept up with growth of the company.

    Positive Outlook
    Approves of CEO
  3.  

    Overall Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NetSpend full-time for more than 8 years

    Pros

    Good company to work for with great people. Close team-work environment.

    Cons

    Processes often change. Some departments don't have well-organized policies and procedures.

    Approves of CEO
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  5.  

    NetSpend was like family to me that you never lose contact with! Great place to work and grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Austin, TX
    Former Employee - Team Lead in Austin, TX

    I worked at NetSpend full-time for more than 5 years

    Pros

    The team environment and communication strategies across departments were good. There was an abundance of training and personal growth including career building. Compensation was a great fit and always adjusting to the market. Frequent opportunities to give back to the community, as this company was active in giving back to the community. Frequent company and department events that celebrated a variety of events from birthdays, to anniversaries, to just a good job for all of the employees. This company has a great reward and recognition program. If there is any question of being a company to work for compared to another, i would give this company 5 stars!

    Cons

    This was a great place to work for. I was very pleased with every aspect of my job and employment here.

    Advice to ManagementAdvice

    Continue to make extra strides to keep the talent that you have helped to develop even more, whether it is pay or working with them more to see how you can keep them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    NetSpend is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at NetSpend full-time for more than 3 years

    Pros

    The company culture is great and you really feel like part of a team. They show employee and community appreciation which is great and have awesome employee benefits. There is also lots of room for advancement and they are always apt to promoting internally.

    Cons

    None, I loved working there.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Glad to be here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at NetSpend full-time for more than 5 years

    Pros

    The company culture is great! We tend to work hard and play hard together; which is very cool. There is a great wellness program with a lot of healthy competition between teams. Everyone is approachable and easy to talk with and get a long with.

    Cons

    If you're in certain deparments it's almost impossible to break into a Director level role and base compensation for Austin could be better as the competition is tough here.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great Big/Small Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at NetSpend full-time for more than 10 years

    Pros

    Great place to work, if you work hard it gets noticed. Work-life balance is important and you have it most of the time. Free Drinks, Coffee, Parking Downtown.

    Cons

    Salary can be lower than market value and the health benefits could use some improvements. Working remotely is not a popular concept.

    Advice to ManagementAdvice

    Invest in your employees and promote from within.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Passionate, smart co-workers and incredible growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at NetSpend full-time for more than 5 years

    Pros

    I really like my job at NetSpend. I didn't know much about what they did when I joined them but I've developed a sincere passion for serving our customers and providing great products and service. I've been here over 6 years now and don't plan to go anywhere soon. The culture is great for smart, productive and passionate people--probably less so for those just passing the time to their next job. We do lots of fun stuff socially and I sincerely believe the company cares about me.

    The best part about NetSpend, though, is the people. I genuinely like the vast majority of my co-workers both professionally and in many cases personally. The comradery we share makes coming to work--even when the work gets frustrating--so much better.

    Cons

    I don't have many negative things to say about NetSpend. The worst I can come up with is that we have WAY more ideas/needs than capacity to execute. But that's also a good thing, really. Just means we're growing and expanding--much better than sitting and twiddling our thumbs.

    I do think we could have a bit more diversity at the senior level. The older white male is significantly over-represented in this company.

    Advice to ManagementAdvice

    I do think we could have a bit more diversity at the senior level. The older white male is significantly over-represented in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Director  in  Austin, TX
    Current Employee - Compliance Director in Austin, TX

    I have been working at NetSpend full-time for more than 5 years

    Pros

    Our company culture. They really make an effort to show employee appreciation, with fun events throughout the year. The open door policy is great; everyone is approachable, and it's okay to ask questions. I've found career advancement opportunities with the company too.

    Cons

    As a member of management, it can be difficult to request additional resources, be it training, new software, headcount if your department is considered an operating expense versus a revenue generating entity.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Big company benefits with Small company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Austin, TX
    Current Employee - Supervisor in Austin, TX

    I have been working at NetSpend full-time for less than a year

    Pros

    Management at NetSpend is involved and accessible. Free sodas and ice water. Lots of fun contests and holiday celebrations. The company treats each contributor like an individual not a number. Good vacation and compensation. Honest dialogue abounds. Work Hard / Play Hard culture.

    Cons

    Hard Work is a must. If you don't protect the security of NetSpend cardholders and show up, you could find yourself out of a job. Not a lot of room to skate by in any roles.

    Advice to ManagementAdvice

    Keep up the good work! So many ten year or longer veterans are happy to be at NetSpend long term.

    Recommends
    Positive Outlook
    Approves of CEO

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