NetSpend Reviews

Updated March 20, 2015
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3.7
47 Reviews
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Chuck Harris
4 Ratings

Employee Reviews

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  1. Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NetSpend

    Pros

    Great culture, good people to work with, laid back, fun events for employees.

    Cons

    Little room for advancement due to size of company depending on department but great place to start

    Recommends
    Positive Outlook
    Approves of CEO
  2. Operations team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee In Operations Team in Austin, TX
    Former Employee - Former Employee In Operations Team in Austin, TX

    I worked at NetSpend full-time (more than a year)

    Pros

    Great work environment and co workers. You can build technical skills very fast.

    Cons

    Not competitive salary. Bonus not guaranteed. Health insurance is ok.

    Advice to ManagementAdvice

    Need to pay more to retain good rmoyeed

    Recommends
    Positive Outlook
    Approves of CEO
  3. Outstanding people and a great company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Senior Executive in Austin, TX
    Former Employee - Senior Executive in Austin, TX

    I worked at NetSpend (more than 5 years)

    Pros

    Clear mission and passion about serving their customers, and true teamwork and respect between all employees.

    Cons

    Stress from factors not in the control of the enterprise, namely the CFPB

    Recommends
    Positive Outlook
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  5. VP Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Business Development in San Francisco, CA
    Former Employee - Vice President Business Development in San Francisco, CA

    I worked at NetSpend full-time (more than 5 years)

    Pros

    Open lines of communication at all levels, excellent management team, great people and collaborative environment, customer always comes first.

    Cons

    Little/no personal development. You must be willing to work hard, long hours and often with little direction - which on the flip side is a Pro for someone who is self-driven and resourceful.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful

    Company starts taking more and more of your personal time while dropping pay.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Austin, TX
    Current Employee - Systems Administrator in Austin, TX

    I have been working at NetSpend full-time (more than a year)

    Pros

    I have enjoyed the team that I work with immensely, as well as some of the perks (free soda, tea, etc.), and the benefits (dental, vision, etc)....AND in the beginning it was a nice job, requiring about 45 hours/week.

    Cons

    The way things are managed are so that they do not keep I.T. systems updated. When things DO go haywire (because of antiquated systems) all of a sudden everything is an emergency requiring lots of extra hours of work. Now that I've been working with Netspend for a few years, I have gone from a 45 hr. work week to about a 60hr. work week, & sometimes higher. On top of that, this year we will not be getting bonuses (execs. will however); so essentially we are working more hours for less pay. I am actively seeking employment elsewhere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    NetSpend Response

    Dec 10, 2014Senior HR Manager

    Systems that may appear to be antiquated have been identified and are on the roadmap to be upgraded in 2015 with projects that have been scheduled. Like with any new hardware or software upgrades ... More

  7. 3 people found this helpful

    You will feel as if you are in Bazaaro-World....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leadership in Austin, TX
    Former Employee - Leadership in Austin, TX

    I worked at NetSpend full-time

    Pros

    When I first started working at Netspend, I felt I had a true purpose in what I was doing since there were a lot of outdated processes that I could use my experience to help make more efficient and to modernize. That didn't last long though - see Cons....

    Cons

    The leader that I so respected and admired, and really thought of as a mentor turned out to be a pathological liar with ulterior motives. I could not believe it when I realized a person at the Director level was so much more concerned about making other departments look bad than actually helping the company as a whole. I was praised for every aspect of my role until I started thinking independently and offering advise on how to improve interdepartmental relationships. The team that I became apart of would say they were open to doing things new ways, but the moment I offered any easier methods I was quickly shut down. It's really unfortunate as I came with over 15 years experience in my field and while working at Netspend had to revert back to ancient ways of working. So much gossip and lies were told, that one woman even threatened me until I no longer felt safe. TSYS now owns Netspend and they have no idea what is really going on at the Austin call center. I don't know if they ever will.

    Advice to ManagementAdvice

    When you see bullying happening do something to stop it. Don't let the "mean girls" run the show. Just because they have been there 8 or 10 years does not mean they are competent enough to run things. Reward smart people. Take inventory of what is really going on. It will come out eventually, but how many people will be bullied in the meantime???

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    I'd return if the right position opened

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NetSpend full-time (more than 3 years)

    Pros

    Camaraderie was great, I still consider many former coworkers as friends. Office policies could be irksome but ultimately the company made strides for continual improvement, both in company morale and enthusiasm. I consider my time/moments at Netspend to be among the best I've experienced.

    Cons

    I sometimes had a struggle with the pre-paid/payday loan industry just for what it is. The financial industry comes with loads of policies with I considered a good thing. But departmental policies sometimes were too focused on stats & numbers (vs quality of relationship between company and the public) or the departmental processes were counter-productive to an employee's progress.

    Advice to ManagementAdvice

    Listen more to your front-line employees and trust their opinions. You can either be like everyone else and work from a script or let something real develop. Don't turn it into a good old boys club in which buddies are advanced over stalwart team members.

    Recommends
    Approves of CEO
  9. Overall Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NetSpend full-time (more than 8 years)

    Pros

    Good company to work for with great people. Close team-work environment.

    Cons

    Processes often change. Some departments don't have well-organized policies and procedures.

    Approves of CEO
  10. Private to publicly traded to purchased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NetSpend full-time (more than 5 years)

    Pros

    Culture is great. Fun place to work.

    Cons

    Staffing has not kept up with growth of the company.

    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    NetSpend was like family to me that you never lose contact with! Great place to work and grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Austin, TX
    Former Employee - Team Lead in Austin, TX

    I worked at NetSpend full-time (more than 5 years)

    Pros

    The team environment and communication strategies across departments were good. There was an abundance of training and personal growth including career building. Compensation was a great fit and always adjusting to the market. Frequent opportunities to give back to the community, as this company was active in giving back to the community. Frequent company and department events that celebrated a variety of events from birthdays, to anniversaries, to just a good job for all of the employees. This company has a great reward and recognition program. If there is any question of being a company to work for compared to another, i would give this company 5 stars!

    Cons

    This was a great place to work for. I was very pleased with every aspect of my job and employment here.

    Advice to ManagementAdvice

    Continue to make extra strides to keep the talent that you have helped to develop even more, whether it is pay or working with them more to see how you can keep them.

    Recommends
    Positive Outlook
    Approves of CEO

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