Netflix Reviews

Pros

I've had a great experience so far, especially after coming from another company where it was all about politics and not about delivering results. My Netflix experience so far is that if you're smart and get stuff done, you will be appreciated and rewarded. If you're looking for hand-holding, this is not the place for you. But if you're entrepreneurial, self-motivated and like challenging the status quo, then Netflix is a great place to work.

Cons

None so far other than the commute. The lunches get a bit repetitive, but who's complaining when they bring it in for free? OK, I suppose it would be nice if they didn't always have meetings during the lunch hour, but that's about the biggest complaint I have - and I don't even really mind.

Advice to Senior Management

Keep hiring great talent and encouraging them to take smart risks. The past few months have been challenging, but learn from your mistakes and keep focused on delivering the best customer experience possible.

Pros

Good pay for a summer/college job
If you perform well you can quickly get as many hours as you want

Cons

Insane hours-shifts start at 430 am and if you work the machines you work until 2 or 3 in the afternoon. Also the work is incredibly boring and if you can rip open and inspect 600+ disks an hour you won't be there very long

Pros

No vacation policy and flexbility. High pay, which is meant to replace some of the perks that other companies offer. Interesting and fun industry. Employees are smart and work as a team for the greater good.

Cons

The "freedom and responsiblity" culture works for some, as long as you do not disagree with management. There is very high turnover. When people are let go, they are surprised. People are afraid to make mistakes, which makes for a stressful enviroment. I have never felt comfortable working there. Management is out of touch with its customers and makes hasty decisions that contradict common sense. Employees suffer because of this. Why would the former CFO leave when the stock on its way to its peak?

Advice to Senior Management

Your employees are valuable resources. Treat them as such.

Pros

Free snacks, nice office, pays well

Cons

Disgusting management! When you're in a small conference room making a personal call and your mgr is in the storage room listening to your phone call or following you everywhere you go! My manager said he was very happy with my performance after 3 months of hiring me. He just got too weird so I resigned. Then he pulled me aside to tell me that I wasn't smart to work for him! What a jerk! His ego was hurt bc he didnt get to fire me! The worst place to work! I'd rather get paid a little less to be in environment where you are valued for your hard work!

Advice to Senior Management

Stop taking manager side! It's the worker bees that is keeping your business alive, not the management!

Pros

Netflix does have some great benefits. They offer hourly employees a good starting wage, the break room is stocked with snacks, and employees receive a free Netflix plan. As an exempt employee the wages are great, much better than other companies. The freedom to take time off as you'd like is great, it's unlimited for exempt employees.

Cons

If you accept a job at Netflix, you'll probably be pretty happy at first. You'll feel liberated by how much "freedom and responsibility" you're given. You'll be allowed to complete things without much as far as guidelines and you'll be allowed to work from home if you'd like. However, as soon as you complete something that someone doesn't like, you'll feel differently. Your first mistake could easily be your last. There aren't second chances and no one is safe from being "let go". My advice to prospective Netflix employees: have a savings and jump ship as soon as you can. It's only a matter of time before you're asked to go to a conference room and find yourself starring at a red Netflix packet...

Advice to Senior Management

Wake up and start treating people right...what goes around, comes around

Pros

Money was awesome and the work in day to day operations was great.

Cons

As a person, you are treated just as Reed treated his customers, with arrogance and disposable.

Advice to Senior Management

Netflix is gonna run it their way and I have no advice. Who am I to tell them what they should do? Continue on the path of destruction you are on. Im looking forward to the destruction of the company.

Pros

Pay for the qualifications is above average, upper management does a pretty good job of taking executive initiatives (not in sync with reality of call center at times) and implementing them to meet goals with minimal moral-related blowback given the abnormally lofty expectations at Los Gatos. Opportunity to advance and stay challenged for a call-center environment is above average...catch 22 of this is listed below.

Cons

In this company, what you know and who you know go hand in hand. Floor management is given independence to run their teams their way, provided they hit goals and don't draw too far outside the lines. This in some ways creates a public school environment: Some teachers inspire their students...some make them want to drop out entirely. From the top down there is a constant but rather inconsistent level of pressure to perform or face termination. When there is a lull in customer volume, employees are given adequate time and support to develop their skills...if the volume spikes unexpectedly however, external pressure related to the bottom line overrules, and suddenly everyone in the center is under the guillotine again. As an employee that has seen 80% of the center (now 900 strong) replaced with fresh meat in only a years time, and a large number of those let go having equal or better performance than my own (networking is key), it is frustrating to see so much talent go to waste on a regular basis as a result of a supervisor's<team manger's<director's<corp exec's own stress to perform-or-face-a-similar-fate mentality. Going back to the Pros, you can advance rapidly if you make people notice the positive things you do at the right time, because every level in the hierarchy drops like flies.

Advice to Senior Management

SLOW DOWN and don't lose your center! When you have potential competitors with pocketbooks 1000x the size I realize this is difficult, but it is not a positive position to be in from an internal culture standpoint. If expansion continues without re-evaluation of what makes the company worth working for other than the paycheck, you will exhaust your talent pool, be forced to outsource, and turn into just another company with a generic, pre-programmed message: "What other choice do you have?"

Pros

Lots of new technologies to learn, upper management is very capable and highly effective

Cons

Fast paced, and a lot of work has to be done to become the best streaming company

Pros

Lots of pay, benefits, freedom, opportunities to find out what you're really made of, lots of top-notch talent.

Cons

You *will* get fired. It's just a question of when. There will be no warning, and you will be gone.

Advice to Senior Management

Advice to management? Take a long hard look in the mirror.

Pros

The jobs given to do were easily done and they set you up prettty well for the challenge of the job presented.

Cons

No chance for advancement and the pace of the job was very fast and not much to do for the day.

Advice to Senior Management

People are not robots and we do make mistakes.I would appreciate more hours to help support my family too.