Netflix

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Netflix Reviews in Hillsboro, OR

Updated October 27, 2014
Updated October 27, 2014
427 Reviews
3.8
427 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
328 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

100 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Solid Job, sad to see it's closing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR2 in Hillsboro, OR
    Current Employee - CSR2 in Hillsboro, OR

    I have been working at Netflix full-time (more than 3 years)

    Pros

    Free Netflix, PTO, Good Vacation, Severance, Good Work-Life Balance

    Cons

    Talking to the general public, policies can be hard to deliver to customers, might close your Call Center

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    I feel like I'm on a sinking ship...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-1 in Hillsboro, OR
    Current Employee - CSR-1 in Hillsboro, OR

    I have been working at Netflix full-time (more than 5 years)

    Pros

    Not many left, pay is decent, oatmeal and ramen in the breakroom, that's about it.

    Cons

    Been here 5 years with top stats never had a raise but did get a pay cut. Overwhelming sense of managers whispering behind closed doors. Pretty much anyone can get fired anytime for literally any reason. Doesn't matter how good you are at your job, I haven't talked to a supervisor or manager in months. Constant calls with limited out-dated knowledge base to refer to. No notice on changes or training after initial hiring. Fear based environment. If you have any other option it's probably better.

    Advice to ManagementAdvice

    This used to be such a nice place to work... now we are cattle herded through troughs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Hillsboro, OR
    Former Employee - Technical Support in Hillsboro, OR

    I worked at Netflix full-time (less than an year)

    Pros

    Starting wage was decent and the weekly pay (through the temp agency) made budgeting easy.
    Subscription perks were a feature (free discs and streaming, max package).

    Cons

    Being lied to about converting from temp employees to actual Netflix employees, having the conversion scheduled then canceled, not willing to take into account the general unhappiness of the customer and thus terminating good employees.

    Advice to ManagementAdvice

    Treat your employees with respect and follow through on your promises.

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    Drink lots of coffee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (less than an year)

    Pros

    24 hours a day available for setting schedule. I was paid very well through the temp agency and then was given a good raise after I was hired on. There was also a lot of windows and a cheery looking appearance.

    Cons

    Constant changes in team organization and fear filled environment. There were mental health hotline tear aways in the bathrooms. It wasn't an easy place to work because management constantly hounded you if you made a single mistake.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great team, great perks, great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix full-time (less than an year)

    Pros

    Great health coverage, great hours, great team building, great leadership

    Cons

    Annoying as hell customers who don't know a thing about the technology they purchase

    Advice to ManagementAdvice

    Chat and email inquires please

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Challenging and rewarding Customer Service Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR

    I worked at Netflix full-time (more than 3 years)

    Pros

    The pay was extremely comparable to other call center jobs in the area. I found that success was completely individually based - essentially, if you wanted to do well you had to really focus your efforts on coming into work with a fresh attitude.

    Cons

    The call center environment makes you feel like you are "just a number" often. It is also difficult to be gauged how successful you are at your work based off of each individual you talk to (via surveys).

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good experience, difficult job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (less than an year)

    Pros

    -Decent employee benefits
    -Fellow employees are great
    -Not too much direct oversight/too many meetings
    -Training was excellent and engaging

    Cons

    Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

    Advice to ManagementAdvice

    Give employees a bit more breathing room, and you'll have a much happier workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Mistake of a lifetime. Total career suicide. Hillsboro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR

    I worked at Netflix full-time (more than 3 years)

    Pros

    Paydays, quitting time, seeing your superiors fail.

    Cons

    How about...an unspoken policy of fear, day in, day out. Managers that are ignorant, uneducated, selfish, and stupid. Oh, and flunkie "team supervisors" that get promoted to the position only because they know how to suck up and let themselves get abused by management...Oh, there was so much more. This is flat-out the WORST company I've ever worked for. They laid me off because of my "call time average" was 7 seconds, yes...SECONDS, over their silly weekly limit. In reality, they laid me off because I was 50, and have medical problems. Oh, I hope I live to see the day when someone sues the hell out of them. I just can't wait. I have never wanted for a company to fail, but I want them to.

    Advice to ManagementAdvice

    Reed, pay attention, you little weasel. Why don't you sell this company so someone with someone with a soul can run it. Are we clear? You, Dude, SUCK!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Dynamic is not always a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disposition Representative in Hillsboro, OR
    Former Employee - Disposition Representative in Hillsboro, OR

    I worked at Netflix full-time (more than 3 years)

    Pros

    - Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge.
    -Decent wages and benefits.
    -Flexible schedules

    Cons

    -Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity.
    -Very fickle in requirements and needs

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Over matrixed under thought out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Supervisor in Hillsboro, OR
    Former Employee - Senior Supervisor in Hillsboro, OR

    I worked at Netflix full-time (more than an year)

    Pros

    Fast paced, energetic place to work. The compensation was great, and the tools at our disposal were more than adequate to build and retain strong teams.

    Cons

    To much reliance on matrix and not enough on individuality that empowers employees to do great things. While we had great tools, were were not given the autonomy to use them effectively. Good people had to be let go for arbitrary reasons, and other that should move on are kept.

    Advice to ManagementAdvice

    Reward creativity, relax a wee bit, and never ever hire more people than you really need. Doing so creates problems down the road that are not good for anyone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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