Netflix Reviews

Updated June 30, 2015
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3.7
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Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
345 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

460 Employee Reviews

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  1. Helpful (1)

    Reliability Engineering, Mostly Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked with some of the best engineers in the world across all engineering business units.
    Plenty of interesting and important work everywhere you look.
    Learned an incredible amount about service oriented architectures in practice.
    Lots of swag and fun events with your coworkers.

    Cons

    If you have a wife or kids, and you like them a lot, this may not be the job for you because there is no follow-the-sun or other strategy to mitigate painful on-call rotations.
    Reliability Engineering was treated more like an outside consultant that would manage and review incidents with minimal depth into any business unit.
    Being a mostly Python shop, we were black sheep to the Java developers in Product Engineering.

    Advice to Management

    Reliability should be baked into every business unit instead of being a single group. The human cost of 24x7 operations leads to worse outcomes for the business, consider investing in European offices.


  2. Family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in North Las Vegas, NV
    Former Employee - Customer Service Representative II in North Las Vegas, NV

    I worked at Netflix full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Netflix was wonderful. We were like a big family. We all helped each other.

    Cons

    It was 24 hour customer service support

    Advice to Management

    More access to be able to write things down while on the phone


  3. High Volume Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers
    A break room with free snacks/lunch

    Cons

    Almost non-stop calls
    Easy to get bored due to redundant issues with customers


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  5. Great Place for a Customer Service Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Free lunch and breakfast depending on part time or full time position. Full benefits as well.

    Cons

    Very competitive and stat based job in order to move up in company.


  6. customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are great, free Netflix, nice benefits.

    Cons

    Constant change to policies and procedures.


  7. Great Idea, Not so great execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Wonderful spirit among the employees,
    Call center is fairly nice with a plethora of break rooms, services and aesthetic feel.
    Pay was good and comes with service perks.

    Cons

    Company will tell you they don't use key indicators to control employment, but this also enables them arbitrarily terminate employees.
    Management is very persnickety and often unreliable. Coworkers generally help you when you have a problem because the management is standoffish.
    Software engineers are fairly laughable. The concept and pricing for the service is great, but the actual programs on many operating systems is horridly designed in many area, as customers will frequently point out.

    Advice to Management

    Let employees see their statistics. That's how they really know what they need to improve on and aren't just relying on unreliable management to track their success.


  8. Helpful (5)

    Officially a big company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Los Gatos, CA
    Former Employee - QA Engineer in Los Gatos, CA

    I worked at Netflix full-time (More than 3 years)

    Pros

    Great pay, free lunches, flexible hours, no weekends, brilliant co-workers

    Cons

    I have worked for Netflix for several years and I can honestly say that a lot of the groups now including where I was has started managing up. The transparency is slowly eroding. Opinions are still accepted but disregarded under the guise of management speak. Quality is no longer a standard for shipping products. It's now the need to be perceived as "fast" regardless. Management has run amok and the standard of hiring managers has plummeted. I left on my own accord just so that people don't think it's another disgruntled employee.

    Advice to Management

    Whether intentional or unintentional not listening to the people with experience and history of how the group works will eventually make the culture deck obsolete. Discouraging people to directly talk and speak their mind and making unilateral condition without a concrete plan will eventually catch up to you.


  9. Helpful (2)

    netflix

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Equipment Technician in Lindenwold, NJ
    Former Employee - Operations Equipment Technician in Lindenwold, NJ

    I worked at Netflix (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    best company in the world to work for

    Cons

    there aren't any unless you are afraid to work

    Advice to Management

    keep up the good work


  10. Netflix is a great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture of Freedom and Responsibily really does exits at Netflix. If you are a passionate engineer who likes to solve hard problems, you will love Netflix.

    Cons

    The main location is in Los Gatos, and working remotely full-time is currently not allowed.

    Advice to Management

    Consider piloting a full-time remote engineering hire to gauge the success. Allowing remote employment as an option could remove a barrier that prevents some very talented folks from applying.


  11. Helpful (4)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people who work there are phenomenal. No petty workplace drama, helpful environment. The pay was fair. No scripts. Coaching was built on behaviors and I was lucky enough to have very good coaches.

    Cons

    No room for advancement, metric driven environment, so if you have a bad supervisor and a bad week, you will probably get told to change what usually works. With the fast call times it can be hard to politely get people off the phone, and the survey at the end only asks if they like Netflix, so even if the person loves your service, it may affect your stats negatively.

    Advice to Management

    Better communication. I hated it when customers told me about changes before management did. Opportunities to move off of the phones would encourage more longevity. Getting help from Tier 2 is ridiculously long and clunky, and effects stats.



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