Netflix Reviews

Updated July 26, 2015
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3.7
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Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
350 Ratings

Pros
  • Freedom and Responsibility culture works the best (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)

Cons
  • You know you're in a culture of fear when the person training your group talks about how they were nearly fired (in 17 reviews)

  • The work-life balance is sometimes hard to manage (in 17 reviews)

More Pros and Cons

468 Employee Reviews

Sort: Popular Rating Date
  1. a job but not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Netflix full-time (Less than a year)

    Recommends
    Recommends

    Pros

    Nice coworkers and down to earth management, that really knew how to make employees feel valuable.

    Cons

    Customers could be pretty nasty sometimes, when their internet was way to sloooooow to stream movies.


  2. n/a

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX

    I have been working at Netflix full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I totally loved it the people are wonderful truly love it.

    Cons

    No cons the job was totally wonderful and understanding.

    Advice to Management

    N/a


  3. "Job, but not Career"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Fremont, CA
    Current Employee - Customer Support Specialist in Fremont, CA

    I have been working at Netflix full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Call center job, great supervisor and a lot of coaching opportunity! Ok pay, for a college student or someone without a college degree.

    Cons

    Call center job, answer up to 80 plus calls a day

    Advice to Management

    Listen and act upon supervisor's advise !


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Rep position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR

    I worked at Netflix full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay, free health care, free food in break room, management seems like they care about employees.

    Cons

    High volume, very busy, angry customers

    Advice to Management

    I don't have advice. I was very happy with this position.


  6. Helpful (3)

    Reliability Engineering, Mostly Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked with some of the best engineers in the world across all engineering business units. Plenty of interesting and important work everywhere you look. Learned an incredible amount about service oriented architectures in practice. Lots of swag and fun events with your coworkers.

    Cons

    If you have a wife or kids, and you like them a lot, this may not be the job for you because there is no follow-the-sun or other strategy to mitigate painful on-call rotations. Reliability Engineering was treated more like an outside consultant that would manage and review incidents with minimal depth into any business unit. Being a mostly Python shop, we were black sheep to the Java developers in Product Engineering.

    Advice to Management

    Reliability should be baked into every business unit instead of being a single group. The human cost of 24x7 operations leads to worse outcomes for the business, consider investing in European offices.


  7. Reliability Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reliability Engineer in Los Gatos, CA
    Former Employee - Reliability Engineer in Los Gatos, CA

    I worked at Netflix full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work environment, great culture ideals

    Cons

    Can be "clicky" and some managers really are there based off friendships they established, not skill sets.

    Advice to Management

    clean up management, get more candid reviews about managers. 360s for managers should be set to private as it has been taken out on staff.


  8. Major Leagues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    People are incredibly smart, but also dedicated to success -- it's easy to get a director or VP of a function in a sit down to help you on a project they're not even leading.

    Cons

    Very, very fast paced. Sometimes speed is used as an excuse to cover up lack of quality and consistency.

    Advice to Management

    Sometimes you need to slow down to speed up. Teams can ramp incredibly quickly from 20 to 60 people in 6 months, and many can get lost in the shuffle.


  9. Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Los Gatos, CA
    Current Employee - Senior Systems Engineer in Los Gatos, CA

    I have been working at Netflix (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very Good Culture Nice Pay Talented colleagues

    Cons

    Not a place who are worried about Job Security


  10. Family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in North Las Vegas, NV
    Former Employee - Customer Service Representative II in North Las Vegas, NV

    I worked at Netflix full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Netflix was wonderful. We were like a big family. We all helped each other.

    Cons

    It was 24 hour customer service support

    Advice to Management

    More access to be able to write things down while on the phone


  11. High Volume Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers A break room with free snacks/lunch

    Cons

    Almost non-stop calls Easy to get bored due to redundant issues with customers



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