Netflix Reviews

Updated July 4, 2015
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409 Employee Reviews

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  1. Netflix is a great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture of Freedom and Responsibily really does exits at Netflix. If you are a passionate engineer who likes to solve hard problems, you will love Netflix.

    Cons

    The main location is in Los Gatos, and working remotely full-time is currently not allowed.

    Advice to Management

    Consider piloting a full-time remote engineering hire to gauge the success. Allowing remote employment as an option could remove a barrier that prevents some very talented folks from applying.


  2. Helpful (4)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    I worked at Netflix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people who work there are phenomenal. No petty workplace drama, helpful environment. The pay was fair. No scripts. Coaching was built on behaviors and I was lucky enough to have very good coaches.

    Cons

    No room for advancement, metric driven environment, so if you have a bad supervisor and a bad week, you will probably get told to change what usually works. With the fast call times it can be hard to politely get people off the phone, and the survey at the end only asks if they like Netflix, so even if the person loves your service, it may affect your stats negatively.

    Advice to Management

    Better communication. I hated it when customers told me about changes before management did. Opportunities to move off of the phones would encourage more longevity. Getting help from Tier 2 is ridiculously long and clunky, and effects stats.


  3. Helpful (2)

    Challenging but rewarding

    Former Employee - Senior Program Manager in San Jose, CA
    Former Employee - Senior Program Manager in San Jose, CA

    I worked at Netflix (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Smart people to work with in a fast pace challenging environment.

    Cons

    No warnings of when you will get let go.

    Advice to Management

    Need to put the managers to more training when it comes to leading a team.


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  5. Helpful (1)

    Global Support Technical Representatitve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA

    I have been working at Netflix (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A company that practices what it preaches. If you have ever interviewed with Netflix or know someone who may have heard of the Netflix Culture deck. It preaches the values and focus of the company. If you search Netflix Culture deck you can find it online.

    Cons

    Freedom and Responsibility is not meant for everyone. Meaning some people need more guidance and strive when given very specific objectives.

    Advice to Management

    Keep up the great work


  6. Helpful (3)

    CSR Hillsboro Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Tech Support in Portland, OR
    Current Employee - Customer Service/Tech Support in Portland, OR

    I have been working at Netflix (Less than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Great co-workers and supervisors. Free coffee, tea, oatmeal, cup of noodles, and the occasional pancake breakfast. Free Netflix was a nice bonus.
    Able to surf non work websites such as imgur, facebook, and linkin while at work. Communicated with coworkers on facebook almost as often as I did thru work chat.
    Pretty chill environment considering it was a call center. Metrics were very reasonable and not that big of a challenge to reach.
    Days off weren't hard to get if they were scheduled way in advance (at least 6 weeks).

    Cons

    No pay raise the entire time I was there, everyone was paid the same rate and nobody got a pay raise unless they changed jobs. In fact our pay in benefits (used to have 10k allowance per year and anything not used was put into our paycheck) was taken away - at the same time the CEO got a $1 million bonus, hmm....
    Felt like a dead end job. No opportunity to advance beyond the call center.
    Often had to be the bearer of bad news to customers (price change, delivery changes) and found out from customers before company told us.

    Advice to Management

    Don't treat employees like they can't tell what you're really doing. We knew $1 million bonus money came out of our benefits fund. Trying to "positively position" a statement when we do that all day to customers feels demeaning. Just give it to us straight.
    Also, tell us what's happening BEFORE a customer tells us. Just makes the company look bad when they know before we do.


  7. Helpful (10)

    The best place to work at for software development in the valley

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    I have been working at Netflix (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great problems to solve
    Freedom and responsibility culture
    Work with many talented people
    Low turnover
    No Fear of my job.
    Ability to do a great job
    Highly visible product that is fun to work on
    Large scale problems
    Great work life balance

    Cons

    None at all. This is the best place I have ever worked

    Advice to Management

    Keep up the good work.


  8. Helpful (2)

    call center for dvd department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Netflix as a contractor

    Pros

    Great supervisors, they provide great feedback and advise to succeed in the work-place.

    btw free breakfast and lunch.

    Cons

    Its a call-center job, answering 80 to 100 calls a day, sometimes can become overwhelming


  9. Director, Business & Legal Affairs, Original Series

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Business & Legal Affairs, Original Series in Venice, CA
    Former Employee - Director, Business & Legal Affairs, Original Series in Venice, CA

    I worked at Netflix full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dynamic culture, top pay, cutting edge work

    Cons

    Very heavy volume of work


  10. Helpful (5)

    Freedom comes with Responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix full-time (More than a year)

    Pros

    You are treated as an adult. Minimal micro management. You are expected to take the lead for your projects. Your have ample space to try out your things and PMs are willing to listen and try out your ideas via an AB test.

    Cons

    I'd love to have an on-campus gym. They do have one shared by Aventino (the apartment community next to it). Ping pong tables and Sauna bath needed :)

    Advice to Management

    You are doing a great job! Thanks for inventing such an unique culture and exercising it for more than a decade.


  11. Helpful (3)

    Worst call center work ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR

    I worked at Netflix

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.

    Cons

    No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.



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