Netflix

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Netflix Reviews

Updated August 18, 2014
Updated August 18, 2014
763 Reviews

3.6
763 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
615 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job.. People were very nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-1  in  Denver, CO
    Current Employee - CSR-1 in Denver, CO

    Pros

    Learned a lot about myself and picked up great skills to use. Pay wasn't bad either

    Cons

    Pay wasn't great either. Really numbers driven. Limited advacement.

    Advice to ManagementAdvice

    If you really care about the customer experience, it doesn't show.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Challenging and rewarding Customer Service Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR2  in  Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR

    Pros

    The pay was extremely comparable to other call center jobs in the area. I found that success was completely individually based - essentially, if you wanted to do well you had to really focus your efforts on coming into work with a fresh attitude.

    Cons

    The call center environment makes you feel like you are "just a number" often. It is also difficult to be gauged how successful you are at your work based off of each individual you talk to (via surveys).

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    Current Employee - Senior Data Engineer  in  Los Gatos, CA
    Current Employee - Senior Data Engineer in Los Gatos, CA

    Pros

    Culture of freedom and responsibility, brilliant coworkers,

    Cons

    There are no cons here

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A great culture to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Operations Manager  in  Panama City, FL
    Current Employee - Operations Manager in Panama City, FL

    Pros

    A company that really cares about their employees, has competitive salaries and excellent benefits. If offered a position I highly suggest you take it.

    Cons

    There really isn't too much to say on the negative side of things about Netflix. There hasn't been on incidence I can think of that has turned me off about the company

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Slow decline in customer and employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    Pros

    I've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

    Cons

    Over the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

    Advice to ManagementAdvice

    Management has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    Incredible Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    Pros

    Lots of interesting work
    Lots of opportunity to create new solutions
    Lots of incredible people
    Lots of money
    Lots of other perks
    Not political - the best idea wins
    If you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.

    Cons

    If you aren't a great performer or don't have the constitution for honest feedback (people calling you out, not just on your technical skills but also on your emotional immaturity) you'll get fired.

    Advice to ManagementAdvice

    Keep pushing the envelope on Freedom & Responsibility

    Recommends
    Approves of CEO
  8. 3 people found this helpful  

    Great coworkers, great pay, work-life balance struggle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people, full of intelligent hard-workers and top performers. You'll have exceptional coworkers. The company is extremely transparent in every way so you'll always know where you stand.

    Cons

    The work-life balance is sometimes hard to manage. They expect top performance from everyone, which can take a toll on home life. No vacation policy, yet hard to find a time to take a vacation due to how much work you have.

    Advice to ManagementAdvice

    No advice here.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Los Gatos, CA
    Former Employee - Senior Software Engineer in Los Gatos, CA

    Pros

    Excellent wages lots of autonomy

    Cons

    Too much turnover. Can be hard to get away from work

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA

    Pros

    Smart people, less politics, freedom to use resources

    Cons

    Lunches are not good. Only one performance review per year for a raise.

    Advice to ManagementAdvice

    They are very open on the information.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good experience, difficult job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR

    Pros

    -Decent employee benefits
    -Fellow employees are great
    -Not too much direct oversight/too many meetings
    -Training was excellent and engaging

    Cons

    Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

    Advice to ManagementAdvice

    Give employees a bit more breathing room, and you'll have a much happier workforce.

    Recommends
    Positive Outlook
    Approves of CEO

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