Netflix Reviews

Updated August 26, 2015
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  1. Helpful (3)

    CSR Hillsboro Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Tech Support in Portland, OR
    Current Employee - Customer Service/Tech Support in Portland, OR
    Disapproves of CEO

    I have been working at Netflix (Less than a year)

    Pros

    Great co-workers and supervisors. Free coffee, tea, oatmeal, cup of noodles, and the occasional pancake breakfast. Free Netflix was a nice bonus. Able to surf non work websites such as imgur, facebook, and linkin while at work. Communicated with coworkers on facebook almost as often as I did thru work chat. Pretty chill environment considering it was a call center. Metrics were very reasonable and not that big of a challenge to reach. Days off weren't hard to get if they were scheduled way in advance (at least 6 weeks).

    Cons

    No pay raise the entire time I was there, everyone was paid the same rate and nobody got a pay raise unless they changed jobs. In fact our pay in benefits (used to have 10k allowance per year and anything not used was put into our paycheck) was taken away - at the same time the CEO got a $1 million bonus, hmm.... Felt like a dead end job. No opportunity to advance beyond the call center. Often had to be the bearer of bad news to customers (price change, delivery changes) and found out from customers before company told us.

    Advice to Management

    Don't treat employees like they can't tell what you're really doing. We knew $1 million bonus money came out of our benefits fund. Trying to "positively position" a statement when we do that all day to customers feels demeaning. Just give it to us straight. Also, tell us what's happening BEFORE a customer tells us. Just makes the company look bad when they know before we do.


  2. Netflix

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Recruiting came first. Managers were trained to hire their teams.

    Cons

    work life balance not as it seems.


  3. Helpful (3)

    Worst call center work ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.

    Cons

    No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.


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  5. Director, Business & Legal Affairs, Original Series

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Business & Legal Affairs, Original Series in Venice, CA
    Former Employee - Director, Business & Legal Affairs, Original Series in Venice, CA
    Recommends
    Positive Outlook

    I worked at Netflix full-time (More than a year)

    Pros

    Dynamic culture, top pay, cutting edge work

    Cons

    Very heavy volume of work


  6. Helpful (5)

    Freedom comes with Responsibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA

    I have been working at Netflix full-time (More than a year)

    Pros

    You are treated as an adult. Minimal micro management. You are expected to take the lead for your projects. Your have ample space to try out your things and PMs are willing to listen and try out your ideas via an AB test.

    Cons

    I'd love to have an on-campus gym. They do have one shared by Aventino (the apartment community next to it). Ping pong tables and Sauna bath needed :)

    Advice to Management

    You are doing a great job! Thanks for inventing such an unique culture and exercising it for more than a decade.


  7. Helpful (14)

    Content Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Smart group of (mostly) young people. Top of market salaries. Stock option. Perks--stocked kitchens, daily catered lunch, off-site team-building" activities, swag.

    Cons

    Benefits allowance doesn't go as far as it should if you're not twenty-something-without- dependents. The company's values of "freedom and responsibility" are quite clear in theory. How these translate on the ground is quite another thing that can only be described as a sort of collective narcissis. The environment is one in which everyone is constantly trying to prove their worth while watching their own back. The "responsibility " part of the equation is not reciprocal. It's sink or swim. Employees are let go quietly and efficiently; sort of erased. If you're a libertarian or a fan of Ayn Rand, good luck and enjoy the great pay. Otherwise, don't drink the Kool-Aid.

    Advice to Management

    No, you are not "cultural revolutionaries."


  8. Helpful (10)

    Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Los Gatos, CA
    Former Employee - Senior Marketing Manager in Los Gatos, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Salary and comfortable physical environmen,t but the treatment of women has caused a disturbing culture of sexual degradation for women.

    Cons

    Controversy and decline into pornography DVD's has led to workplace sexual inappropriateness from management. When the DVD "Kink" came in....dignity and respect for women in this company went out the door. It is sad that what was once a good company has declined into porno.

    Advice to Management

    Stop allowing Not Rated films and porno.


  9. Helpful (7)

    Customer Care Representative I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Beaverton, OR
    Former Employee - Csr1 in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    - Unlimited overtime - Snacks in the break room - Fast moving - Meeting a lot of new people - $14/hr for no education required - Benefits

    Cons

    - Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like. - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back. - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.

    Advice to Management

    Relax a little bit. This was a toxic environment. I went through 6 supervisors during the time I was there, including a month and a half of no supervisor at all. And I was only there 13 months!


  10. Helpful (10)

    The best place to work at for software development in the valley

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix (More than 5 years)

    Pros

    Great problems to solve Freedom and responsibility culture Work with many talented people Low turnover No Fear of my job. Ability to do a great job Highly visible product that is fun to work on Large scale problems Great work life balance

    Cons

    None at all. This is the best place I have ever worked

    Advice to Management

    Keep up the good work.


  11. Helpful (15)

    Not great - Super great on resume though!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beverly Hills, CA
    Former Employee - Anonymous Employee in Beverly Hills, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Health Plan, Salary, Lunch served daily, Relaxed dress code, Everyone is friendly, SNACKS

    Cons

    There's a reason the benefits package is so great. You will be afraid and you will stress about your job constantly. If you're lucky, you'll be in the right department, but more likely you won't be given really any training. If you do make it past the six month mark without being let go you will only last to about a year or so before you will need to move on. Most of the people you got hired with will be gone within two months and they were all excellent workers. Not okay - scary. Definitely take the job so it gets on your resume. It will open doors as other companies are starting to pick up on the fact that Netflix is awesome at recruiting (every excellent candidate on a job hunt knows the name and applies), but this company is BAD at keeping these people. I wish you good luck and work YOUR BUM OFF because it won't last.

    Advice to Management

    You manage the company poorly. Autonomy is great as long a there is some sort of check in system and it's not all a political crap storm where the new people aren't actually helped.



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