Neustar Reviews

Updated March 23, 2015
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2.9
204 Reviews
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Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
129 Ratings

Pros
  • Company has great benefits, it's one of the reasons people stay (in 25 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 10 reviews)

Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Could not be happier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar

    Pros

    I love my job! My boss is awesome, my department is awesome, my co-workers are awesome. The pay and benefits are spectacular. The CEO and Senior leadership team are fantastic. I love this company because everyone is extraordinarily smart, but also humble and down-to-earth. This is the first and only company I have ever worked for where Human Capital is truly treated as the company's biggest and best asset.

    Cons

    I wish they had sushi in the cafeteria.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. High Energy, Collaborative environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Neustar full-time (more than a year)

    Pros

    * Highly Collaborative, problem-solving, customer centric environment.
    * There's low political drama (If you're below director level).
    * Managers overall genuinely care about their employees and strive to help them leverage their skills on current projects/activities.
    * The Learning and Development group seems pretty active in the DC HQ area but no activity in SF aside from the online courses you can take.
    * Neustar is sensitive and very involved in promoting women's careers in STEM and in being inclusive overall.
    * Lots of opportunities to solve issues and for self-starters, but this isn't the place for risk or change adverse professionals.
    * Very pleasant working conditions and free snacks.
    * Continuous Improvement mind set- always trying to get better

    Cons

    * Worry about upcoming NPAC contract vote which constitutes a sizable chunk of Neustar's annual revenue. That said, the company has been on a multi-year transformation to a IS&A company, so if Neustar loses the contract it may be a blessing in disguise (although there will almost certainly be short term turmoil with the stock price taking a hit, leaders may exit and potential reorg).

    * Not a very innovative company- haven't introduced many 'cool' or 'gee whiz' products or services recently.
    * Seems difficult to recruit technical talent since Neustar has been in San Francisco.

    Advice to ManagementAdvice

    Spend more time with your employees; allow for and encourage more innovation and cross functional collaboration/problem solving and let's have learning and development more engaged in SF.

    Recommends
    Positive Outlook
  3. Mew . . . Could take it or leave it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Free snacks, soda, and coffee. Good pay and health benefits (as good as Yahoo!, Google, and Apple minus free transportation). Good place to work if you're a woman and you don't care to go into a management role. Beautiful building and nice location, but far from Caltrain.

    Cons

    No onsite gym and long commutes for people who don't work in SF. Company moved from Silicon Valley (Mountain View) to SF claiming they would recruit better engineering talent. However, from what I have heard, they are struggling to recruit engineering folks to make the long commute from Silicon Valley.

    No company direction and no career growth. A lot of favoritism. It's all who you know, not what you know that will land you career growth at Neustar. High turnover, and low morale.

    Advice to ManagementAdvice

    Focus on a few products and not a bunch of products. Not enough bodies to handle all of the different products. Management has no clear execution of plans for the future.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. Prior management was strong and mentoring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Sterling, VA
    Former Employee - Product Manager in Sterling, VA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Valuable experience gained in merging technologies and product branding through business acquisitions.

    Cons

    The incepting management team was disseminated without strong leadership to fill the gap.

    Advice to ManagementAdvice

    Promote true leaders and mentors that have a passion for making their teams successful into executive and senior management positions.

    Recommends
    Neutral Outlook
  6. 3 people found this helpful

    Poor Infrastructure Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    I worked at Neustar full-time (more than 8 years)

    Pros

    Benefits of Company is good and they provide good compensation to keep the talent.

    Cons

    The Infrastructure team sucks. The mid-level management have no knowledge about underlying infrastructure. They play politics and try to keep their Jobs. All projects are not completed properly and with quality work. All projects get closed based on relationship rather than real work. If you lick the Boss Butt then you are in good books otherwise you are shown the door. HR is sucks. They only listens to Managers and don't care about employees. Getting you out of company is easy for them. Beware of Infrastructure team

    Advice to ManagementAdvice

    The Leadership is not clear and the Goals are not properly defined. We are not clear what they have 2017 vision. All Management sucks particularly Infrastructure team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Successful Data marketing analytics company with niche solutions where you can make an impact and be successful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar

    Pros

    Niche value proposition in a very hot space in the market - fast paced!

    Cons

    Due to the nature of the newness of this ever changing industry, must be able to change gears daily!

    Advice to ManagementAdvice

    Good leaders, some need to be more focused.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 7 people found this helpful

    Aimless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Neustar full-time (less than a year)

    Pros

    Company has a lot of money. Workplace has lots of free snacks, espresso, low expectations.

    Cons

    High leadership and engineering turnover. No direction. CEO seems to feel her job is to entertain rather than lead. Other than CFO senior leadership seems unclear on what their responsibilities are besides drawing salaries.

    Advice to ManagementAdvice

    Decide whether to spin off engineering or not. If you are serious about web management products make a plan and communicate that to those who will implement it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Too much management changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    I worked at Neustar

    Pros

    Great team (of those remaining from original), great flexibility, good benefits, good salary

    Cons

    Too much management changes - had four direct bosses in less than a year and a different department VP each of my four years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 8 people found this helpful

    More Political than House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Sterling, VA
    Current Employee - Senior Manager in Sterling, VA

    I have been working at Neustar full-time (more than a year)

    Pros

    There are some smart people. Benefits and salary are good. On a daily basis, people are friendly. The training resources and benefits are great.

    Cons

    As stated, Neustar is a political machine - if that machine was a meat grinder. With considerable attrition at the C level this year (tech, marketing and sales), and a move of most of marketing to San Francisco, the chaos has resulted in cut throat politics. A review below says that if you fail it's your fault - not true. If you succeed, it's a miracle. You have to read minds constantly for direction, leadership is so new that they set unrealistic goals and your colleagues are happy to sacrifice you to look good to the (new or overly stressed) boss. Mid-management is stuck between warring leadership and eager, yet change-weary subordinates.

    With all this going on, it's a bit hard to launch good products and help our clients succeed.

    Advice to ManagementAdvice

    Really be customer focused. Strike "urgency" from the vocabulary and replace it with "vital". Add "humility" to your lexicon. Be explicit about expectations. Stop the politicking and gossip. Pay attention to how people are doing and give guidance rather than waiting to where it requires corrective action.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful

    Great work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Diego, CA
    Current Employee - Senior Software Engineer in San Diego, CA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Middle management is very open. We have flexible hours and some telecommuting. No aggressive power hungry coworkers. Relaxed work environment. Not too many meetings. Agile methodology is used for software development. There is interest in constantly advancing to new technology.
    Senior management acts on employee feedback and communication between them and the employees is improving.

    Cons

    Senior management is not very transparent, although this is changing due to employee feedback. There is no clear career path. The have embraced the "open floor" office plan which is not good for all people. There are far too many products that are very different from each other, so keeping a consistent company vision/mission is impossible.

    Advice to ManagementAdvice

    You have done a great job with the work environment. If you set your focus on setting clear well defined objectives and define a clear and consistent work environment, then employees will be happier.

    Recommends
    Neutral Outlook

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