Neustar

www.neustar.biz

Neustar Reviews

Updated January 24, 2015
Updated January 24, 2015
192 Reviews
2.9
192 Reviews
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
121 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 25 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 10 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Diego, CA
    Current Employee - Senior Software Engineer in San Diego, CA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Middle management is very open. We have flexible hours and some telecommuting. No aggressive power hungry coworkers. Relaxed work environment. Not too many meetings. Agile methodology is used for software development. There is interest in constantly advancing to new technology.
    Senior management acts on employee feedback and communication between them and the employees is improving.

    Cons

    Senior management is not very transparent, although this is changing due to employee feedback. There is no clear career path. The have embraced the "open floor" office plan which is not good for all people. There are far too many products that are very different from each other, so keeping a consistent company vision/mission is impossible.

    Advice to ManagementAdvice

    You have done a great job with the work environment. If you set your focus on setting clear well defined objectives and define a clear and consistent work environment, then employees will be happier.

    Recommends
    Neutral Outlook
  2.  

    Time of transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    I worked at Neustar full-time (more than 5 years)

    Pros

    The company has great benefits, and is trying to be employee friendly. The work by the HR department and employee relations to get involvement is great. Great people to work with, those that are left.

    Cons

    Lack of direction, more focused on near term stock returns and the NPAC than long term growth.

    Advice to ManagementAdvice

    Please choose a direction and go.

    Recommends
    Neutral Outlook
  3. 3 people found this helpful  

    Rome is falling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sterling, VA
    Current Employee - Anonymous in Sterling, VA

    I have been working at Neustar full-time (more than 8 years)

    Pros

    Benefits are incredible. I get to work with some amazing and talented people.

    Cons

    Too much politics and red tape. Many leaders should be removed or put into roles that better suit their actual talents. This company used to be fantastic but then really started heading downhill with the changing of the guard (CEO). Layoffs are constant and the tenured talent has been leaving in droves. Not much talent left. Constantly hearing that all the talent is on the West Coast is SO inspiring and positive (sarcasm). The maturity of upper management is like watching kids fight on the playground. People are humiliated in front of others. The higher up the leader is, the closer to fitting the description of sociopath they are. Honest hard work is not recognized or rewarded and is often taken from the person who actually did the work and used by a bigger title for recognition. HR department constantly turning a blind eye to the hostile work environment that the employees must endure. Very little opportunity for growth, unless you kiss butt and play the game.

    Advice to ManagementAdvice

    Get rid of all the toxic politics and the people that circulate that behavior. Make people accountable. Get real HR staff to help clean house but also support staff as they should. Perhaps an exorcist needs to be brought in to remove all the evil demons who take pleasure in ruling by fear and humiliation. Culture is forced not cultivated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to ManagementAdvice

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Neustar is hitting on all cylinders

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Inside Sales Representative in San Francisco, CA
    Current Employee - Inside Sales Representative in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    - Innovative company way a head of the curve
    - Top tier people, processes, products and services
    - Friendly environment, people here treat each other like family
    - Neustar sells a lot of products and services
    - Quotas are realistic and achievable

    Cons

    - Not sure why Neustar isn't a house hold name but it should be

    Advice to ManagementAdvice

    - Bulk up on Marketing (guess every Sales Rep says that)
    - We've got an incredible story
    - The world needs to know
    - We'll all benefit

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Run, don't walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Public Relations in Sterling, VA
    Former Employee - Public Relations in Sterling, VA

    I worked at Neustar full-time (more than 5 years)

    Pros

    There are some really talented people working at the company, and you'll find that getting help from others is pretty easy to come by.

    Cons

    The CEO is a disaster, in the process of losing the most lucrative piece of business. The company, at the CEO's direction, moves from one consultant-driven fad to another, which leads to indecision, paranoia and corrosive behavior.

    Advice to ManagementAdvice

    Remove the CEO and her upper management cronies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Fragmented products and lack of culture despite putting employees all in one location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than a year)

    Pros

    Work hours are pretty flexible and no one works past 5PM, great benefits, beautiful new SF office

    Cons

    Little room for growth, no visibility, management glosses over problems

    Advice to ManagementAdvice

    Transparency

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Old school trying to become new school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Mountain View, CA
    Former Employee - Senior Software Engineer in Mountain View, CA

    I worked at Neustar full-time (more than a year)

    Pros

    I worked with some very smart people at Neustar, but there wasn't an overall cohesive culture. Rather cliquish for a small office.

    Cons

    It's hard for a big, enterprise company to transition to agile. A lot of engineering employees just weren't onboard with the changes management was pushing through. People weren't happy, and we lost several good engineers. I think management could've found more palatable ways to make the changes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Endless Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Sterling, VA
    Former Employee - Marketing in Sterling, VA

    I worked at Neustar full-time (more than 5 years)

    Pros

    People, culture, and endless opportunities to grow professionally. As the company continues to transform and reinvent themselves, there is a tremendous amount of opportunity to grow professionally. Every day presents new opportunities, new challenges and offers the ability to be innovative.

    Cons

    If you aren't comfortable with change, this environment is not for you.

    Advice to ManagementAdvice

    Remember those who are on the ground doing the work- respect their individual contributions and ensure they are recognized.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Mountain View, CA
    Former Employee - Account Executive in Mountain View, CA

    I worked at Neustar full-time (more than a year)

    Pros

    Fun culture and great people an all around awesome place to work. Sales focused so you have a lot of tools to help with the sales process.

    Cons

    They moved from Mountain View to San Francisco and left a lot of good "South Bay" talent behind in doing so.

    Advice to ManagementAdvice

    Open up a South Bay office!

    Recommends
    Positive Outlook
    Approves of CEO

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