Neustar

  www.neustar.biz
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Neustar Reviews

Updated August 19, 2014
Updated August 19, 2014
196 Reviews

3.1
196 Reviews
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
124 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 22 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 9 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 10 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Massive lack of leadership and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    Pros

    Good benefits and decent compensation.

    Cons

    Neustar has an intriguing analytics solution set but cannot get out of its own way. The lack of leadership starts at the top but the mid-level management of the company is the real problem. Favoritism, cliques, lack of involvement, poor messaging, no hands on training, absence of maturity and a toxic environment are the cornerstones of Neustar right now. Many people I have spoken with since my departure have mirrored the same sentiments, which tells me the executive leadership has no idea what is going on below them or they know and turn a blind eye. The reputation of Neustar, at least here in the DC area, is badly tarnished and my be irreparable because they refuse to address the real problem which is the terrible work environment. I had high hopes for a career with Neustar gave every effort both professionally and personally. However, I realized quickly that I had made a bad career decision. Even then, I worked hard to change the mindset and adjust the culture but my manager had no interest in even communicating with me from the start. My last day at Neustar was my best day at the company.

    Advice to ManagementAdvice

    Address the real problems with you leadership at the mid-level and culture. They are dragging you down further than your stock price right now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Benefits Lousy Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are amazing. Salary is good.

    Cons

    Leadership is iffy. CEO doesn't know what direction she is going to take. Bread and butter divisions are treated like red headed stepchildren while new acquisitions with smaller revenue streams are the golden children.

    Advice to ManagementAdvice

    Either sell of the divisions you don't want or remember that they are there and do make money for the company and invest some money in product development.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Getting Worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Mountain View, CA
    Current Employee - Software Engineer in Mountain View, CA

    Pros

    People who you work with.

    Cons

    Senior management team drives the company into the ground.

    Advice to ManagementAdvice

    Be honest and be open.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Potato!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    Pros

    Hmmm. There are no pros.

    Cons

    NANP is the stable piece. It was invented at Bell, given to Lockheed, then spun off as Neustar. It's a cash cow. As long as that doesn't erode (it's a yearly collective sigh) Neustar will probably stay in business. Everything else is a fancy pants dance by overpaid executives. There is a recent effort to consolidate all the little acquisitions into one office in the Bay Area. I call this the uniboob. It's a needless, stupid re-org and summarizes everything I dislike about Neustar. It's as though little kids are running grandpa's company into the ground. It's just too unstable and wacky on top. There's too much turmoil and risk for rank and file employees.

    Advice to ManagementAdvice

    Stop play acting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    A Company Ready To Implode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    Pros

    The best things about Neustar are its benefits package and compensation.

    Cons

    The company is trying to be something it is not. The company is completely fragmented with no cohesive day to day strategy. The company only survives due to contracts that are now in jeopardy. The company is a constant reorg mode with little to no strategic thought in the reorg. The company has no clue as to how to manage human resources. Employee production is not valued, it is all about who you know. The company is littered with former AOL execs and employees and that is not good.

    Advice to ManagementAdvice

    Walk the talk. The company tends to only listen to outside consultants and always playing follow the leaders with little to no innovative thought. Stop hiring VPs and SVPs. It is crazy that a technology companhas more VP/SVPs than actual engineers. Also, a tech company should have some execs that have actually performed in an engineering function at some point in their careers, Neustar has ZERO execs with an engineering background.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    Good Company Gone Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team  in  McLean, VA
    Current Employee - Sales Team in McLean, VA

    Pros

    The only thing going for Neustar right now is their benefits.

    Cons

    Management is completely out of the loop and they need to have a reality check to bring them down from in the clouds. They have no idea of what lack of direction they are giving nor the internal chaos throughout the organization. The amount of people that are getting ready to walk out of the door is completely out of control, and management has their blinders on. Lisa Hook (the absent CEO) is doing more damage than good right now.

    Neustar has ZERO senior leadership right now as they are all running scared and afraid of being laid off like so many of their former colleagues. It is literally the killing fields right now. Every day is a new announcement of yet another member of the team leaving.

    Not pleasant. Unbearable. Everyone is focused on covering their butts. Is it any wonder that top clients are demanding 50% reductions in their contracts? Is it any wonder that sales is at less than 50% of goal with mere weeks left in the quarter?

    Advice to ManagementAdvice

    Grow a pair and stand up to Lisa Hook and Alex Berry! Spend some time talking to your employees and find out what they are seeing/hearing in the market, and stop making weekly changes to the pitch, the strategy, and the direction this company is going in. Or just keep doing what you are doing and you'll loose every ounce of talent left.

    Stop hiring consultants and listening to their feedback, versus getting the feedback from your tenured talent. When was the last time sales sat in a room and shared what they are experiencing in the market? Zero in the 3+ years that I have been there!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    It was better before neustar acquired the company I originally worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They have invested in infrastructure for big data analysis.

    Cons

    There is too much bureaucracy involved when it comes to capital expenditures.
    It seems they are in favor of consolidating work force into large facilities in a few locations as apposed to smaller facilities in several locations.

    Advice to ManagementAdvice

    It is impossible to make good personal decisions from fifty thousand feet ... accept constructive opinion from those closer to the ground.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 9 people found this helpful  

    Worst company ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits and comp plan. Good wellness program.

    Cons

    Worst leadership team I have ever witnessed. CEO is a mouth piece. Constant re-orgs leaves the entire company in disarray. Not enough support resources to support the sales pipeline.

    Advice to ManagementAdvice

    Stop re-orging and let the dust settle. Hire more support resources and stop hiring sales people. Stop releasing products into the market without proper product launch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Pedigree of failure, political, rudderless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are some good people here

    Cons

    Those good people will never be successful in an environment where intellect is a threat to senior management. Daily exercises in paper pushing, box checking more about playing business than running one. No strategy, no measurement - lots of PowerPoint. Quarterly reorgs create atmosphere where it's impossible to accomplish a long-term strategy. Use of expensive consultants to tell us what we already knew, then point fingers at when our own strategies fail. Super place to be if you just want to collect a paycheck for smiling and nodding, not doing anything innovative or profitable. Used to be a reasonable, respectful environment, but the senior leadership of the last couple of years has set a catty, political tone that's spreading like a cancer. Consistently ask us to write positive reviews on this site.

    Advice to ManagementAdvice

    Advice is for the board - please have a good hard look. It's a mess.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Being lead to failure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and positive employees

    Cons

    Quite possibly the worst executive level leadership that I have ever encountered. For a technology company, they sure don't care about the future of tech. Their CEO is the worst offender, as she is impetuous and refuses to even make public speaking engagements.

    Advice to ManagementAdvice

    Go back to school, perhaps read a tech blog.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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