Neustar Reviews

Updated August 19, 2014
Updated August 19, 2014
196 Reviews

3.1
196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
124 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 22 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 9 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 10 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar as an intern

    Pros

    Perfect work life balance, awesome manager and colleagues

    Cons

    None that I can think of.

  2. 7 people found this helpful  

    A Company Ready To Implode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    I have been working at Neustar full-time for more than 8 years

    Pros

    The best things about Neustar are its benefits package and compensation.

    Cons

    The company is trying to be something it is not. The company is completely fragmented with no cohesive day to day strategy. The company only survives due to contracts that are now in jeopardy. The company is a constant reorg mode with little to no strategic thought in the reorg. The company has no clue as to how to manage human resources. Employee production is not valued, it is all about who you know. The company is littered with former AOL execs and employees and that is not good.

    Advice to ManagementAdvice

    Walk the talk. The company tends to only listen to outside consultants and always playing follow the leaders with little to no innovative thought. Stop hiring VPs and SVPs. It is crazy that a technology companhas more VP/SVPs than actual engineers. Also, a tech company should have some execs that have actually performed in an engineering function at some point in their careers, Neustar has ZERO execs with an engineering background.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Sterling, VA
    Current Employee - Project Manager in Sterling, VA

    I have been working at Neustar full-time for more than 3 years

    Pros

    Great benefits, smart coworkers, encourages community and charity contributions, decent product portfolio

    Cons

    Chaotic is the only way to explain the state of the company these days. Massive and continued layoffs in 2014 has everyone nervous. Unfortunately the company relies heavily on outside consultants instead of listening to internal voices and that has contributed to some major issues in recent months. The recent reorg in sales, marketing and product has forced many of the long tenured employees to look for alternatives outside of Neustar. Career development options are nonexistent.

    Advice to ManagementAdvice

    Be open and honest with your employees. Spend a day with the teams that were affected by the reorg and hear their challenges. Stop listening to consultants. Do whatever you can to retain top talent. Invest and hire in product and sales engineering resources. Get rid of office cliques.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 8 people found this helpful  

    We see the iceberg, and it looks like Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Manager  in  Orem, UT
    Current Employee - Engineering Manager in Orem, UT

    I have been working at Neustar full-time for more than 10 years

    Pros

    The people are great to work with, and there are good benefits all around. The company has strong potential for stability and growth.

    Cons

    As a software engineer, I have spent way too much time acting as a product manager and a sales engineer. For a company that makes this much money, it is far too difficult to acquire needed hardware and personnel resources.

    Advice to ManagementAdvice

    I have no faith in the highest levels of management. As employees, we can see through your made-up excuses for the layoffs, and we simply don't believe you when you tell us that the best and brightest can only be found in the San Francisco area.

    Negative Outlook
    Disapproves of CEO
  6.  

    Great Company for Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecom Engineer  in  Sterling, VA
    Current Employee - Telecom Engineer in Sterling, VA

    I have been working at Neustar full-time for more than a year

    Pros

    Great total rewards package to include base compensation. Neustar is going through changes, as ALL GREAT businesses do and they're doing what they feel is best for the company to be successful over all by shifting their key product focus.

    *As a note to all the negative reviews I've seen from "current" employees, if you don't like working at Neustar... LEAVE!. :)

    Cons

    Layoffs, but what's a Great company without change?

    During changes, a company can sometime panic and not finish what they start. Though the act of not completing a task is a con, I do believe that being optimistic about the way we do business is going to be very rewarding in the end.

    Internally, career advancement is somewhat challenging as it can be confusing, but through collaboration I'm confident that things are going to SOON.

    The atmosphere in Sterling is somewhat DEAD as if coming to work drains them, this is extremely bad since it's the headquarters and all of the other sites are full of life.

    Advice to ManagementAdvice

    Ask those doing the "dirty" work their opinions on improving services and products, AND LISTEN.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 6 people found this helpful  

    Be very wary of joining this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing  in  Sterling, VA
    Current Employee - Product Marketing in Sterling, VA

    I have been working at Neustar full-time for more than 5 years

    Pros

    Neustar pays great and has fantastic benefits. There are a lot of cool technologies that have been aggregated and there is opportunity for some cool new services. There are also a handful of very talented and collaborative people between Manager, Director and VP levels.

    Cons

    The executive team is in way over their heads. None of them excepting the CTO would hold the same position in any other publicly traded company. There is horribly rampant nepotism in hiring and advancement which is spearheaded by the CEO. There is never any accountability among the executives and very little merit based advancement or reward for the people doing day to day work.

    Advice to ManagementAdvice

    Hire a current HR executive from a real big-boy company, figure out how to identify and retain talented people, and stop the grossly negligent hiring and reward structure - starting with the senior leadership team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time for more than 3 years

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Culture shock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar full-time for more than 3 years

    Pros

    Benefits are great, on site perks, competitive pay, mid level management is great

    Cons

    Upper management has made some drastic changes to the corporate culture and the transition isn't going smoothly. Consolidation of solutions constant layoffs and reorganizations every 6 months. Used to be a very energetic company eager to find new ways to engage their customer base. New focus is much less customer oriented. There is a great deal of process change that doesn't recognize differences in product lines and forcing square pegs into round holes isn't very effective. Management styles are drastically changing. A collaborative environment is now turning into an ultra competitive backstabbing world and management encourages it.

    Advice to ManagementAdvice

    Customer retention actually is a good thing, you might want to look into that. Experienced employees often know how to do their jobs, micromanagement isn't productive. Setting up employees to fail isn't a good management strategy.

    Disapproves of CEO
  10. 1 person found this helpful  

    always waiting for the next reorg announcement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time for more than 3 years

    Pros

    medical benefits are really improving

    Cons

    always waiting for the next reorg announcement

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    IT Apps Eng

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar

    Pros

    Great company for data management. Nice Benefits.

    Cons

    No support for career path specially for employees joining after acquisition.
    No clear vision

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