Neustar

  www.neustar.biz
  www.neustar.biz

Neustar Reviews

Updated November 19, 2014
Updated November 19, 2014
181 Reviews
2.9
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
117 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 24 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 9 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great benefit, poor management and opportunities

    Current Employee - Financial Analyst in Sterling, VA
    Current Employee - Financial Analyst in Sterling, VA

    I have been working at Neustar full-time (more than an year)

    Pros

    Great benefit including work life balance, 401K and insurance etc. Exposure to a lot of products and operation process

    Cons

    Management dont provide a lot of guidance and tend to have min. communication; Poor execution of strategy in the past few years

  2. 8 people found this helpful  

    We see the iceberg, and it looks like Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Manager in Orem, UT
    Current Employee - Engineering Manager in Orem, UT

    I have been working at Neustar full-time (more than 10 years)

    Pros

    The people are great to work with, and there are good benefits all around. The company has strong potential for stability and growth.

    Cons

    As a software engineer, I have spent way too much time acting as a product manager and a sales engineer. For a company that makes this much money, it is far too difficult to acquire needed hardware and personnel resources.

    Advice to ManagementAdvice

    I have no faith in the highest levels of management. As employees, we can see through your made-up excuses for the layoffs, and we simply don't believe you when you tell us that the best and brightest can only be found in the San Francisco area.

    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Be very wary of joining this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Sterling, VA
    Current Employee - Product Marketing in Sterling, VA

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Neustar pays great and has fantastic benefits. There are a lot of cool technologies that have been aggregated and there is opportunity for some cool new services. There are also a handful of very talented and collaborative people between Manager, Director and VP levels.

    Cons

    The executive team is in way over their heads. None of them excepting the CTO would hold the same position in any other publicly traded company. There is horribly rampant nepotism in hiring and advancement which is spearheaded by the CEO. There is never any accountability among the executives and very little merit based advancement or reward for the people doing day to day work.

    Advice to ManagementAdvice

    Hire a current HR executive from a real big-boy company, figure out how to identify and retain talented people, and stop the grossly negligent hiring and reward structure - starting with the senior leadership team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great Company for Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecom Engineer in Sterling, VA
    Current Employee - Telecom Engineer in Sterling, VA

    I have been working at Neustar full-time (more than an year)

    Pros

    Great total rewards package to include base compensation. Neustar is going through changes, as ALL GREAT businesses do and they're doing what they feel is best for the company to be successful over all by shifting their key product focus.

    *As a note to all the negative reviews I've seen from "current" employees, if you don't like working at Neustar... LEAVE!. :)

    Cons

    Layoffs, but what's a Great company without change?

    During changes, a company can sometime panic and not finish what they start. Though the act of not completing a task is a con, I do believe that being optimistic about the way we do business is going to be very rewarding in the end.

    Internally, career advancement is somewhat challenging as it can be confusing, but through collaboration I'm confident that things are going to SOON.

    The atmosphere in Sterling is somewhat DEAD as if coming to work drains them, this is extremely bad since it's the headquarters and all of the other sites are full of life.

    Advice to ManagementAdvice

    Ask those doing the "dirty" work their opinions on improving services and products, AND LISTEN.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Culture shock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar full-time (more than 3 years)

    Pros

    Benefits are great, on site perks, competitive pay, mid level management is great

    Cons

    Upper management has made some drastic changes to the corporate culture and the transition isn't going smoothly. Consolidation of solutions constant layoffs and reorganizations every 6 months. Used to be a very energetic company eager to find new ways to engage their customer base. New focus is much less customer oriented. There is a great deal of process change that doesn't recognize differences in product lines and forcing square pegs into round holes isn't very effective. Management styles are drastically changing. A collaborative environment is now turning into an ultra competitive backstabbing world and management encourages it.

    Advice to ManagementAdvice

    Customer retention actually is a good thing, you might want to look into that. Experienced employees often know how to do their jobs, micromanagement isn't productive. Setting up employees to fail isn't a good management strategy.

    Disapproves of CEO
  8. 1 person found this helpful  

    always waiting for the next reorg announcement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 3 years)

    Pros

    medical benefits are really improving

    Cons

    always waiting for the next reorg announcement

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Not a great company any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Great Pay , Bonus and Benefits

    Cons

    Neustar is about to loose it precious government contract that was close to half of the companies revenue - about 450M. Neustar had it for last 20 years and its up for grabs.
    Company is struggling to find new revenue opportunities thru acquisitions. Whole company is in a mess right now. Big time layoffs in mid-Jan when they laid off too many tech people.
    The engineering team is run by people with attitude who don't have courtesy to talk properly to their peers. Their way is highway. Current CTO is a preacher who only thinks west is where innovation occurs and slowly cutting off development resources in DC.

    Advice to ManagementAdvice

    Too much dependency on OffShore Dev/QA teams with low skill and next generation hitech team with attitude - make sure you make them work together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    God save this great company from the evil, inefficient & ineffective top management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Sterling, VA
    Current Employee - Senior Software Engineer in Sterling, VA

    I have been working at Neustar full-time (more than 8 years)

    Pros

    Great working env, very good pay and benefits, lot of opportunities to learn and practice.

    Cons

    Lousy senior management for the past few years with confused vision & strategy. Unnecessary and frequent organizational changes. Little or no respect to the experienced, skilled and talented technical staff.

    Advice to ManagementAdvice

    None because they are not in a position to listen or understand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Changes is a constant here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    I have been working at Neustar full-time (more than 10 years)

    Pros

    Good compensation package and benefits. The vision to switch to Information analytics company is a exciting

    Cons

    been here for a long time and have seen many changes over the years. Looking back, some of the changes were for the better for sure. but in the last 2-3 years the changes have been one after another, with very little time for the dust to settle. Recently almost 8% (approx 120) of employees were laid off. We've had these lay offs before, but this one feels different - like we are preparing for the worst with the pending NPAC rebid with the FCC. Times are rough at neustar right now. Hopefully, things will get better...
    Also - at a higher level of management, who you know goes much further than what you achieve -- not a great way to run a business.

    Advice to ManagementAdvice

    reward achievement and results - not your buddies.

    Recommends
    Negative Outlook
    No opinion of CEO

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