Neustar Reviews

Updated March 19, 2015
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2.9
16 Reviews
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
8 Ratings

16 Employee Reviews

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  1. Helpful (4)

    Mew . . . Could take it or leave it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free snacks, soda, and coffee. Good pay and health benefits (as good as Yahoo!, Google, and Apple minus free transportation). Good place to work if you're a woman and you don't care to go into a management role. Beautiful building and nice location, but far from Caltrain.

    Cons

    No onsite gym and long commutes for people who don't work in SF. Company moved from Silicon Valley (Mountain View) to SF claiming they would recruit better engineering talent. However, from what I have heard, they are struggling to recruit engineering folks to make the long commute from Silicon Valley.

    No company direction and no career growth. A lot of favoritism. It's all who you know, not what you know that will land you career growth at Neustar. High turnover, and low morale.

    Advice to Management

    Focus on a few products and not a bunch of products. Not enough bodies to handle all of the different products. Management has no clear execution of plans for the future.

  2. High Energy, Collaborative environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Neustar full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    * Highly Collaborative, problem-solving, customer centric environment.
    * There's low political drama (If you're below director level).
    * Managers overall genuinely care about their employees and strive to help them leverage their skills on current projects/activities.
    * The Learning and Development group seems pretty active in the DC HQ area but no activity in SF aside from the online courses you can take.
    * Neustar is sensitive and very involved in promoting women's careers in STEM and in being inclusive overall.
    * Lots of opportunities to solve issues and for self-starters, but this isn't the place for risk or change adverse professionals.
    * Very pleasant working conditions and free snacks.
    * Continuous Improvement mind set- always trying to get better

    Cons

    * Worry about upcoming NPAC contract vote which constitutes a sizable chunk of Neustar's annual revenue. That said, the company has been on a multi-year transformation to a IS&A company, so if Neustar loses the contract it may be a blessing in disguise (although there will almost certainly be short term turmoil with the stock price taking a hit, leaders may exit and potential reorg).

    * Not a very innovative company- haven't introduced many 'cool' or 'gee whiz' products or services recently.
    * Seems difficult to recruit technical talent since Neustar has been in San Francisco.

    Advice to Management

    Spend more time with your employees; allow for and encourage more innovation and cross functional collaboration/problem solving and let's have learning and development more engaged in SF.

  3. Helpful (8)

    Aimless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Neustar full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company has a lot of money. Workplace has lots of free snacks, espresso, low expectations.

    Cons

    High leadership and engineering turnover. No direction. CEO seems to feel her job is to entertain rather than lead. Other than CFO senior leadership seems unclear on what their responsibilities are besides drawing salaries.

    Advice to Management

    Decide whether to spin off engineering or not. If you are serious about web management products make a plan and communicate that to those who will implement it.

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  5. Helpful (9)

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to Management

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

  6. Neustar is hitting on all cylinders

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Inside Sales Representative in San Francisco, CA
    Current Employee - Inside Sales Representative in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Innovative company way a head of the curve
    - Top tier people, processes, products and services
    - Friendly environment, people here treat each other like family
    - Neustar sells a lot of products and services
    - Quotas are realistic and achievable

    Cons

    - Not sure why Neustar isn't a house hold name but it should be

    Advice to Management

    - Bulk up on Marketing (guess every Sales Rep says that)
    - We've got an incredible story
    - The world needs to know
    - We'll all benefit

  7. Helpful (8)

    One of the Worst I have worked for - Neustart IISG (UltraDNS / Webmetrics)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Brisbane, CA
    Current Employee - Account Executive in Brisbane, CA

    I have been working at Neustar full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had a job during the economic downturn.

    Cons

    Management are managers not leaders. Lack of cohesive vision. Lack of customer service. Company was not looking out for customer's best interest. Licensing designed to cause customers to have unplanned overages and have to find non budgeted funding. Lack of understanding / no interest in understanding what activity leads to new business. Management does not listen to team members.

    Advice to Management

    If you don't have happy employees and customers what is the point... Change what you stand for.

  8. Helpful (6)

    Liars, bait and switch, ego based management, reward and promotions strictly on politics, closed minded orderly approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Design in San Francisco, CA
    Current Employee - User Experience Design in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    none, really, the nice and most qualified people left the company. It is going downhill, like the stock. — There are only about 4-5 people I consider worthwhile coworkers, and only two of them are in management.

    Cons

    lower experienced management promoted through politics, decline of people skills in new management, does not value loyal staff devoted to good work. More value for hierarchical claim of credit than open discussion and deserved recognition. I see new junior workers treated rudely and devalued for no reason. I think they are hired to boost lower skilled management egos, really. It is no longer a supportive collaborative environment. People use the blame game to cover their own mistakes rather than to resolve. … I was actually told while working there to work slower and not post all of my work on confluence so the lead developer did not appear to be behind, and to make her look like a better worker. It was one of the more boring jobs I've held. I'm looking forward to getting back to working with more genuine people with less corporate cover ups. … The bait and switch of others is unethical. One day someone was told told they will get help with a work visa for helping the company and dumped for no reason of performance when the time of need came. I have seen others told promises of training in front of a group of people and pulled aside within 5 minutes to be told it is not true, The new management is not trustworthy. Neustar does not deserve your good work. It has a lot of shallow marketing to save face, though that is deep as it goes. Sincerely.

    Advice to Management

    Contractors, even after 3 years, are considered worthless and do not get any incentives, raises, or thanks. When you have a lot of indian people on your staff a party at a stake house for a company is moronic. Indians are Vegetarian- duh. Your talk about career with the company is just insincere marketing words. — I would suggest a clean sweep of your politicians and those who are sweeping people under the run to cover up for their mistakes. I would suggests you take an approach to review design more efficiently, live up to your promises, educate your management on ethics, on create a place where bouncing ideas off the walls are acceptable to sort thoguh the ok and the ones that really work. You have a corporate climb mentatlity now that has shown more defensiveness on who is wright and who is wrong. In actuality it is all the darts we throw that get to the best answer. I remember there was a time I used to love meeting with my coworkers to get some progress done and now it is like a a thankless authority game. It used to be a fun and rewarding place to work that is now just politics. Good luck with your Hitler of today..

  9. Helpful (2)

    The Big Identity Crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA

    I have been working at Neustar full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The chemistry was great initially. they encouraged corporate culture and promoted corporate events. neustar makes a concerted effort to break into the best workplace list. Catered events and wellness programs are great.

    Cons

    Constantly changing direction and corporate message to the public. They constantly add additional responsibilities or change targets mid year without additional compensation.

  10. Helpful (6)

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to Management

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

  11. Helpful (1)

    Neustar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Neustar full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    is a great company to work for excellent benefits.

    Cons

    Micro Management. High turn over. Poor training.

    Advice to Management

    Give your staff a adequate amount of time to learn the technology especially when they are a top performer.

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