Neustar

www.neustar.biz
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Neustar Reviews in San Francisco, CA

Updated February 6, 2015
Updated February 6, 2015
14 Reviews
2.6
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
14 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 25 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 10 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Highlights

14 Employee Reviews Back to all Reviews

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  1.  

    Neustar is hitting on all cylinders

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Inside Sales Representative in San Francisco, CA
    Current Employee - Inside Sales Representative in San Francisco, CA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    - Innovative company way a head of the curve
    - Top tier people, processes, products and services
    - Friendly environment, people here treat each other like family
    - Neustar sells a lot of products and services
    - Quotas are realistic and achievable

    Cons

    - Not sure why Neustar isn't a house hold name but it should be

    Advice to ManagementAdvice

    - Bulk up on Marketing (guess every Sales Rep says that)
    - We've got an incredible story
    - The world needs to know
    - We'll all benefit

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    A salesperson paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Brisbane, CA
    Current Employee - Account Executive in Brisbane, CA

    I have been working at Neustar

    Pros

    a growing list of products to sell... a comp plan that rewards those that can close... advancement opportunity for those that are interested... great benefits

    Cons

    Sales Ops... they are the one weak link at Neustar... It's often times harder to sell a deal internally than it is to sell it externally... there is high turn over but that is true of any sales organization

    Advice to ManagementAdvice

    Stop hiring people without relevant sales experience... The head count in sales is too high... A leaner more efficient sales staff will put up bigger numbers

    Recommends
    Approves of CEO
  3. 5 people found this helpful  

    Aimless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Neustar full-time (less than a year)

    Pros

    Company has a lot of money. Workplace has lots of free snacks, espresso, low expectations.

    Cons

    High leadership and engineering turnover. No direction. CEO seems to feel her job is to entertain rather than lead. Other than CFO senior leadership seems unclear on what their responsibilities are besides drawing salaries.

    Advice to ManagementAdvice

    Decide whether to spin off engineering or not. If you are serious about web management products make a plan and communicate that to those who will implement it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    The Big Identity Crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA

    I have been working at Neustar full-time (more than 5 years)

    Pros

    The chemistry was great initially. they encouraged corporate culture and promoted corporate events. neustar makes a concerted effort to break into the best workplace list. Catered events and wellness programs are great.

    Cons

    Constantly changing direction and corporate message to the public. They constantly add additional responsibilities or change targets mid year without additional compensation.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Neustar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Neustar full-time (less than a year)

    Pros

    is a great company to work for excellent benefits.

    Cons

    Micro Management. High turn over. Poor training.

    Advice to ManagementAdvice

    Give your staff a adequate amount of time to learn the technology especially when they are a top performer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    An opportunity to work alongside some very sharp people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Global Account Manager in Brisbane, CA
    Former Employee - Global Account Manager in Brisbane, CA

    I worked at Neustar

    Pros

    It is a large, publicly traded company with opportunity to sell leading edge technology. There are weekly product training webinars.

    Cons

    It is a pressure filled atmosphere. You have to make alot of phone calls if you are in the sales department.

    Advice to ManagementAdvice

    The new CEO should keep the innovation going, and develop plans to successfully compete with other companies in the same space.

    No opinion of CEO
  8. 7 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to ManagementAdvice

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    The used car sales of the technology world!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Brisbane, CA
    Former Employee - Account Executive in Brisbane, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Great compensation and recognition for top performers

    Cons

    High turnover, solutions not competitive in the marketplace,

    Advice to ManagementAdvice

    Do more to help your reps be successful rather than simply micro managing them

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Place you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Brisbane, CA
    Former Employee - Account Executive in Brisbane, CA

    I worked at Neustar

    Pros

    -Supportive environment from peers
    -Structured (for those who like structure)
    -Improved training modules
    -A great place to learn sales techniques and team atmosphere

    Cons

    -Big disconnect from Management and Employees
    -Limited professional and career advancement
    -Relatively "unsecure"
    -Products need to improve
    -Promotions and raises are also quite infrequent.

    Advice to ManagementAdvice

    - lead by example and stop hiding behind the "good ole boy" network
    - clearly communicate vision and strategy to employees
    - be fair, promote good people, instead of hiring cronies
    - stop using PIP's as a motivation tool
    - switch corporate culture to cultivation and collaboration to improve productivity, pride, and self-motivation

    Doesn't Recommend
    No opinion of CEO

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