Neustar Reviews

Updated August 26, 2015
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2.5
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Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
52 Ratings

Pros
  • Great Benefits (the only reason most people stay) (in 25 reviews)

  • Work/life balance is another pro (in 10 reviews)

Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McLean, VA
    Current Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Company is very understanding/empathetic of employees individual situations. Great working environment, perks, benefits, and free parking. Close to the mall so the lunch options are abundant.

    Cons

    Not many cons as I am not a sales person. There has been many changes in the management level and some people don't know what they are supposed to be doing/where. (but what companies don't make changes?)

    Advice to Management

    More transparencies would be nice. Employees can totally see some director level employees travel way too much for nothing and it all adds up at the end and bleed the companies financials.


  2. A Breath of Fresh Air

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Director in McLean, VA
    Current Employee - Design Director in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (Less than a year)

    Pros

    Great culture, super nice people, and fantastic work-space. Team leaders listen to and value employees' opinions. Work-life balance is good with a healthy young and energetic atmosphere rare to find on the East Coast in a company this size. Workflow and assignments are fairly organized despite many tight deadlines. Starting a new job at Neustar is truly a breath of fresh air.

    Cons

    There is a certain level of disconnect between departments and the tasks are not well defined. Perhaps, this is normal in a rapidly changing industry with expanding nature of the services, not to mention global accusations Neustar is making recently. As a result, last minute decisions leave little time for creativity and alternative solutions. Having said that, the challenges are exciting here, as the employees have the leverage to make a real difference.

    Advice to Management

    Plan ahead of time and don't delay the feedback employees are waiting for to move ahead and finalize their efforts.


  3. Helpful (1)

    Great team

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Consultant in Alexandria, VA
    Former Employee - Consultant in Alexandria, VA

    I worked at Neustar (More than 3 years)

    Pros

    Ability to work remotely and great team

    Cons

    Difficulty in having my hours paid


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  5. Helpful (4)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in McLean, VA
    Former Employee - Account Executive in McLean, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar (More than a year)

    Pros

    Great work environment, tenured managers who have been through previous regime changes are great.

    Cons

    Massive turnover, vision is unclear. Sales compensation plan was reduced heavily from previous year(s).

    Advice to Management

    Rely more on feedback from tenured employees.


  6. Transitional with promise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time

    Pros

    Significant investment in new leadership shows promise, and company has many opportunities in the IS&A and security spaces.

    Cons

    Loss of a major contract poses a threat to current operating financial model.

    Advice to Management

    accelerate acquisitions


  7. Great company! Innovative and exciting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA
    Recommends
    Positive Outlook

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Great benefits, exciting projects and overall a great place to work.

    Cons

    No shortage of work. If fast-paced isn't for you, then Neustar won't be a good fit.

    Advice to Management

    More visibility.


  8. Helpful (2)

    Complex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator in Leesburg, VA
    Current Employee - Senior Systems Administrator in Leesburg, VA
    Recommends
    Positive Outlook

    I have been working at Neustar full-time (More than a year)

    Pros

    The people are great and the work environment is above average, imo.

    Cons

    Typical scenerio of no one wants to take chances, think outside the box, or push the envelope in much the organization. Frustrating to get stone walled over every idea.

    Advice to Management

    Foster ideas instead of trying to justify every company reason to kill it.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Washington, DC
    Current Employee - Director in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time

    Pros

    Great culture, leadership team, management supports new ideas and truly inclusive culture.

    Cons

    No need to change anything.

    Advice to Management

    Continue to communicate


  10. Helpful (7)

    Private Sector Government Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Sterling, VA
    Current Employee - Network Engineer in Sterling, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at Neustar full-time (More than a year)

    Pros

    Decent pay and benefits. Easy place to check out and collect a pay check (that's what the C-level folks do)

    Cons

    I disagree with a previous review. "Of course, if you are in an operations team, you're going to be busy "fixing" the same problems by making manual adjustments until they happen again, but the impression I had from the operations teams was that they had no interest in striving for positive change anyway and they were happy with the drama of frequent breakdowns and complaining." Trust me no one is happy with constant fire drills. The legacy infrastructure is horrendous. People who push for change are marginalized by the old guard. Upper management only takes advice from the same old codgers who are responsible for this mess. Operations has undergone serious attrition in the past few months. People are voting with their feet. The Execs love to hire outside consultants to tell them what the current employees know. If you work for a consulting firm, Neustar is an easy mark.

    Advice to Management

    Stop with the revolving door management.


  11. Helpful (13)

    good benefits/pay; mediocre leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virginia in Washington, DC
    Current Employee - Virginia in Washington, DC
    Doesn't Recommend
    Neutral Outlook

    I have been working at Neustar full-time (More than 5 years)

    Pros

    pays/benefits are slightly better than market, especially in the DC metro area

    Cons

    senior leadership talent is below average; very prone to hiring externally for any leadership role as opposed to developing/promoting people internally. Communication is poor across the board. High tolerance for mediocrity is frustrating. Very top heavy with each new incoming exec focused on building their own fiefdom.



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