New Corp

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New Corp Reviews

Updated July 15, 2014
Updated July 15, 2014
45 Reviews

2.6
45 Reviews
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New Corp President and CEO Tony Nader
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12 Ratings

Employee Reviews

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  1.  

    An interesting learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Rapid City, SD
    Former Employee - Customer Care Representative in Rapid City, SD

    Pros

    Great benefits, great compensation, fun work environment. There was always room to grow within the company which was something I really liked. They offered many opportunities to excel in your career there.

    Cons

    I wasn't big on their schedule options, i.e. you had to pick certain days and times to work and there were not many options. Also, they were not very flexible when it came to scheduling either.

    Advice to ManagementAdvice

    Offer more schedule options and be a little more flexible with those hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Upper Management was very involved and interactive with their employees

    Cons

    Merged with Asurion and the culture changed significantly for the worse.

    Advice to ManagementAdvice

    Be engaged with your employees

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It is overall a very good company. Flexible timings to work. No work pressure and company is very process oriented

    Former Employee - Senior Programmer Analyst  in  Sterling, VA
    Former Employee - Senior Programmer Analyst in Sterling, VA

    Pros

    leadership is good
    No work pressure
    Flexible time schedule
    Very process oriented

    Cons

    Compensation is ok kind
    time-off is also ok
    no pay for extra hours for contractors

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  5.  

    6.5 out of 10

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pricing Analyst  in  Sterling, VA
    Former Employee - Pricing Analyst in Sterling, VA

    Pros

    Casual, laid back environment, generally employees were happy with pay

    Cons

    Boring office environment, location still decently high cost of living

    Advice to ManagementAdvice

    Force a better connection between management and employees, many managers work remotely

    Neutral Outlook
    Approves of CEO
  6.  

    Didn't enjoy to much at all.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ok pay and fitness room

    Cons

    They make things more complicated than they should be.

  7. 1 person found this helpful  

    Very solid company before Asurion finally inserted their people and pushed just about all the NEW leadership out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people. Great company. Great vision from senior leadership.

    Cons

    Asurion people are now putting their stamp on the company. It's all about the money now. Not that this is a bad thing, but the people are secondary.

    Advice to ManagementAdvice

    More transparency. Perform skip-level check-ins within the ranks.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work-at-home Customer Service Representative  in  Grand Rapids, MI
    Former Employee - Work-at-home Customer Service Representative in Grand Rapids, MI

    Pros

    Work at home. Trainers were fantastic. Pay always on time.

    Cons

    Way too much information to absord in just 6 weeks. Job discription said, no sales and no outbound calls. There is sales and there are also outbound calls that you have to make but you don't find out until week 4 that's apart of your job. This job is high stress. Lots of angry customers. Almost every call. You have to do the job of about 6 people. The stats you have to keep up are not very realistic for everything you are expected to do. Always worried you are going to get fired for things that are out of your control.

    Advice to ManagementAdvice

    This job would be better if there was more time for training, the job description was put out there in the beginning, so you knew what you were signing up for. Too many tasks to ask of one person. Troubleshooting should be one dept. only.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Need to focus on the problems at hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Columbia, SC
    Former Employee - Customer Care Representative in Columbia, SC

    Pros

    Free DirecTv, the most expensive package! other things also
    Work from Home

    Cons

    6 week training, but not on the problems that you will face 85% of the time on your calls.
    You are pretty much thrown to the wolves with little help from your supervisor.
    No up to date training on new products.
    Work every weekend with no exceptions

    Advice to ManagementAdvice

    Focus more on helping the customer solve their problem and stop making the CSR up sale them something like a more expensive insurance plan. Most of the calls are customers with dead receivers, why would you offer NFL ticket or a higher insurance plan?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Will fire you for technical issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative
    Former Employee - Customer Care Representative

    Pros

    Work from home opportunities; good training for direct tv.

    Cons

    Lousy pay, quick to fire if you're having technical issues (even if you are actively trying to fix the problem. Lie and say you are able to be rehired once is is fixed, however will not hire you back.

    Advice to ManagementAdvice

    Get real human resource representatives, ones who are more aware of human resources laws.

    Doesn't Recommend
  11. 4 people found this helpful  

    Run Far Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    Free Dtv which seems normal for work at home jobs with this client.

    Cons

    1. Pay is 9.50 and you are doing EVERYTHING from billing to technical to sales. Give me a break!
    2. The micromanagement is outrageous! They are so strict that it is virtually impossible to not get fired or be stressed to a high level.
    3. The training is awful and the staff is so condescending to the students.
    4. The hiring process is terrible. The requirements for the paperwork is so time consuming.
    5. Phone bill and internet bill is our own expense.
    6. Attendance policy is outrageous! You honestly cannot be 1 minute late without penalty.
    7. No weekends off.
    8. Terrible hours, you will be working until midnight or later and EVERY weekend.

    Advice to ManagementAdvice

    How about you go through one of these trainings and pay ypur bills off 9.50. For doing five agent's job that is ridiculous!! Give people more than thirty seconds to respond before pulling them in a private room or rushing them, that leads to a uncomfortable learning environment. Enough with the micromanagement and the "put green check up, take green check down, put red x, remove x, where is your red x? Blah blah blah" If someone is on break, let them finish their break. You cant call someone on break and ask why their backround is loud!! Get real. If you want lasting employees you need to treat us better. You see all the complaints and what have you done about it?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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