New Hanover Regional Medical Center

  www.nhrmc.org
  www.nhrmc.org

New Hanover Regional Medical Center Reviews

Updated September 23, 2014
Updated September 23, 2014
6 Reviews
3.3
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jennifer P Askew
3 Ratings

Employee Reviews

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  1.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Hanover Regional Medical Center (more than 3 years)

    Pros

    You are considered and treated like family

    Cons

    They pay on the low side

    Advice to ManagementAdvice

    It costs more to live at the beach so bump the pay a little.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Revenue Cycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    I have been working at New Hanover Regional Medical Center full-time (less than an year)

    Pros

    Everyone loves their job. People have been employed for years. Help is everywhere. Great company.

    Cons

    Some jobs are monotonous. Almost everyone works off of work queues, which can get old after a while. All is important work, however.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overworked, under appreciated, under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse in Wilmington, NC
    Current Employee - Registered Nurse in Wilmington, NC

    I have been working at New Hanover Regional Medical Center full-time (more than 10 years)

    Pros

    Free parking. Employee pharmacy. Employee health clinic. Very good co-workers. Majority of hospital workers are pleasant. Clean, environment. Wonderful patient population. Currently has pension plan.

    Cons

    Required to work overtime but sent home when census a little low.( treated like day laborers not like the professionals we are). Frequently work understaffed. Poor response to unit needs by upper management. Horrible computer charting program limits the nurses ability to accurately document patient events.
    Required to complete mandatory continuing education on days off. No regard for personal time.
    Benefits constantly decreasing for staff while upper management receives better benefits and large bonuses. My take home pay is the same as it was 10 years ago due to increased cost of benefits. This is in spite of raises and 1-2% merit raises.
    HR out of touch with what is happening in actual health care setting. Senior exit interviewer stated she had never been on my unit. Stated no awareness of above issues.

    Advice to ManagementAdvice

    Money would be saved and productivity increased if staff were not constantly being put in positions that endanger our patients and our licenses. Stop the ridiculous yearly employee satisfaction survey. It is always worded in a way that prevents the staff from expressing their true feelings. If you are not going to make it accurate, just forget it. We are not dummies. We are professionals . In over 30 years, I have seen NHRMC slide from a busy but pleasant place to work, to a miserable energy draining place to earn a paycheck. Attend a few codes , see the pros at work and stop trying to make us give more. We have nothing left to give. I still have 10 years to work but it will not be for NHRMC.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    NHRMC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wilmington, NC
    Former Employee - Anonymous Employee in Wilmington, NC

    I worked at New Hanover Regional Medical Center full-time (more than 5 years)

    Pros

    NHRMC has good benefits and a pension plan. It used to have a wonderful atmosphere that made you want to come to work.

    Cons

    The atmosphere has changed so much here, that I've witnessed people quitting because of it, What would otherwise be a wonderful place to work is being undermined by some of the mid lvl management in place.

    Advice to ManagementAdvice

    I will say that the CEO seems to be a fair man. Someone needs to alert him to the some of the tactics being used by some of his mid lvl management. You are losing great employees and soon will only be left with the people no one else will have.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great mission, great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CNA in Wilmington, NC
    Former Employee - CNA in Wilmington, NC

    I worked at New Hanover Regional Medical Center

    Pros

    Great mission. Really making a difference in the lives of people. Staff is committed to the overall mission.

    Cons

    Difficult to deal with the sadness that sometimes comes with the job.

    Advice to ManagementAdvice

    n/a

    Recommends
  7.  

    Harsh honesty, what the network doesn't want to hear or you to know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    I have been working at New Hanover Regional Medical Center

    Pros

    Decent benefits comparable to other facilities or organizations in the area. Decent camaraderie among junior staff members.

    Cons

    Only hospital system in the county, largest employer for medical personnel. The Network has a monopoly on the health care field, which makes it almost the only place to work. HR lords over the company an acts on its' own rules an on its' own time. Junior staff is not appreciated, general feeling is that staff is a dime a dozen and can easily be replaced. As they are a monopoly, they are not concerned with employee satisfaction. There are no alternatives for employment, you either pretend to enjoy working for them or quickly find employment in a different field. The facilities themselves, are poor and in need of repair. Equipment is greatly outdated and unreliable, broken more often than working. When new construction or repairs are made to the facilities, they are not quality. Within days of new construction, brand new floors buckle and peel, paint staining and peeling off walls. While housekeeping attempts at upkeep, not enough staff means poor cleaning and not often enough. Layout of newly remodeled areas or newly built areas exhibit poor planning as necessary things are forgotten and patient flow is jumbled. The focus of senior management is patient satisfaction, while important, because of the over-focus of the network it gets in the way of staff providing basic care and functions. When senior management automatically tries to "recover" a bad customer experience or when someone complains, and management hastily gives gift cards or something similar to the individual without investigating the situation, creates a hostile work environment. As patients and their family members have come to learn if they complain they get rewarded and the staff reprimanded, even if the staff member was correct in their actions. Not only does it create a hostile work environment but not having the support of senior management damages employee morale.

    Advice to ManagementAdvice

    Restructure middle management, there seems to be a strong disconnect between senior management and junior staff. Restructure HR and make them more accountable to employees and to the network. Improve staff salaries, compared to cost of living for the area, salaries are not enough for people to make ends meet without finding secondary employment. Support staff and show it, the customer is not always right. Invest more in housekeeping, patients don't like coming to a dirty hospital and staff don't like working in one either. When remodeling or before new construction get more junior staff involvement in the planning and designing, they are the ones that have to work in these areas and have the best insight on how things will work. Nationally based surveys are okay for seeing how the facility measures up to other facilities, but this does not adequately represent employee performance or patient satisfaction. A tailor made survey based on methods, procedures, and facilities used by the network, and sent to fair number of patients (not 5 a week) would be a better representation of employee performance and patient satisfaction. Facility security can be improved, one officer for an entire campus jeopardizes the facility, the patients, staff safety, and the officers themselves. Doors that are supposed to lock, should. worry less about creating headlines and more with the outcomes of programs started or created.

    Doesn't Recommend
    Disapproves of CEO

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