New Seasons Market

www.newseasonsmarket.com
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New Seasons Market Reviews

Updated April 16, 2015
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3.2
51 Reviews
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Recommend to a friend
Approve of CEO
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Wendy Collie
23 Ratings

Pros
  • Free food and a SMALL bonus twice a year (in 9 reviews)

  • great benefits, profit sharing, good reputation with customers (in 9 reviews)

Cons
  • Current management seems more interested in "outside" hiring and less with internal promotion (in 2 reviews)

  • claimed that customer service is primary goal, yet stores are not staffed adequately to provide this goal (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Pastry Chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Seasons Market full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing ingredients to work with and good hours. They respect work life balance and the benefits are excellent. Mainly an upbeat environment to work in.

    Cons

    Pay is not up to par especially because of the talent and dedication that they expect. Too many managers and too much micromanagement.

    Advice to Management

    Treat employees with respect and stop cutting corners on quality. Need less managers and more employees that work together. Trust employees more.

  2. Compared to other natural/foodie grocery stores I've worked for New Seasons Market tops them all. Great culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSSS
    Current Employee - CSSS

    I have been working at New Seasons Market

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Clear communication from upper management and store support, great benefits, flexible hours if needing to go to school or if you work a second job.

    Cons

    Clearly losing some business as other grocery stores increase organics and in-house made items. The company is expanding quickly and becoming more like Whole Foods Market.

    Advice to Management

    Though it is a race to secure untapped markets i'd recommend trying as hard as possible to make sure each new store has some sort of individual identity from the others. Once you start quickly opening cookie cutter store fronts is when the company loses it's character and soul.

  3. Helpful (1)

    An absolutely jaw dropping and rampant lack of communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beer and Wine
    Current Employee - Beer and Wine

    I have been working at New Seasons Market full-time (more than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The friends that you get to work with. They are the people that make the job worth coming to.

    Cons

    The lack of communication between middle and upper management is jaw dropping. For all the time they all spend on the computers reading emails, its like they are practically unaware of anyone elses existence. This company has become a full on corporate entity that is hilariously blind to the hypocritical claims it makes to the general public.

    Advice to Management

    Glass Door does not allow the use of profanity in reviews so this will be a lot shorter. BE OPEN WITH YOUR EMPLOYEES. STOP GIVING THE RUNAROUND TO QUESTIONS. KEEP THEM IN THE LOOP AND THEY WILL BE BETTER INFORMED. It feels like there is a flow of information that starts at the Corpora...oh im sorry Store Support and stops before it gets to any ground level employees.

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  5. Helpful (2)

    Quickly Becoming Unremarkable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Clerk
    Current Employee - Meat Clerk

    I have been working at New Seasons Market full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This has always been a fun place to work. When I started with the company a little under two years ago, the store was full of interesting and eccentric people who truly cared about the customers. Most employees, if asked, will say it's their co-workers that have kept them here.

    The free food is fantastic, giving employees products from all over the store when expired or damaged. I never have to worry about going hungry.

    Cons

    Unfortunately, the free food becomes necessary when the starting pay is still at $10-10.50 for clerk level positions across the store. I am working in a meat department with twice the knife skills of a Safeway meat manager and making under $12 an hour. When asked about this, the company mailed all employees a colorful chart detailing our wonderful health insurance and how it figured into their "Complete Compensation Package" or something like that. It should also be noted that they have been rumored to be switching from Aetna to Blue Cross as the company grows, which is unremarkable insurance provided by 100's of unremarkable employers.

    Advice to Management

    You're beholden to investors now. In a few years, you will have nothing but profit and high turnover. I know you don't care.

  6. Helpful (2)

    Understaffed, undertrained, unsafe and quickly moving away from being a progressive employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prepared Foods in Portland, OR
    Former Employee - Prepared Foods in Portland, OR

    I worked at New Seasons Market full-time (more than 5 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, free food, mostly nice co-workers

    Cons

    Kitchens are too understaffed to keep up with customer demands, labor is being cut significantly, ovens are often broken/unsafe (I've seen people get bad burns due to unmaintenanced, unrepaired ovens and equipment), insufficient training and labor hours leads to food saftey mistakes, hot food and roast chickens sit for hours before being changed out, wage increases and entry level pay are at an all time low

    Advice to Management

    I know since New Seasons Market sold out to Endeavour Capital they aren't going to be as customer service oriented or as progressive for employees. Just remember excellent customer service is how New Seasons got to be as profitable as it is today. That level of customer service is fading. Put more money into keeping everything in working order and up to food safety standards and give more incentive to the employees to care and you will grow customers instead of losing them along with good employees.

  7. Helpful (3)

    Changing environment, not positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prepared Foods Clerk in Portland, OR
    Current Employee - Prepared Foods Clerk in Portland, OR

    I have been working at New Seasons Market full-time (more than 8 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    What everyone says, insurance; 401k; loan fund; free food, and profit share.

    Cons

    Management restructuring caused amazing people to be bumped aside while new people are hired to manage a department they have never worked in. Secondly management spends so much time upstairs that when they do come to "help" they are just in the way or telling you how you can improve something you have already done.

    Advice to Management

    Spend more time in your department and really see who your rock stars are (because they are NOT who you think they are.)

  8. Helpful (2)

    I have a good time coming to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New Seasons Market

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great working enviroment most of the time. Great benefits, good food, what more can you ask for from a grocery store.

    Cons

    Having to work around people with a negative atitude. Would love to see the wages increased I feel like a lot of the employees provide customer service that outshine those in similar positions at different places.

  9. Helpful (2)

    Used to be such a good company - what a shame.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Seasons Market full-time (more than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    What everybody always says: decent pay, medical, 401k, 20% discount, partnerships with other businesses for employee benefits, lifestyle schedule, 40-hour work-week offered, time off when needed, community loan fund.

    Cons

    Benefits still exist (for now), but the culture of the place is declining fast. They'd rather you be outwardly "friendly" in an inauthentic manner than actually be good at your job, even though one of their core values is to make real connections - a complete lack of appreciation for the differences that make people themselves. Hours are being cut extraordinarily in some places, as more and more pressure is put on lower-level employees. Hiring is now done in a way to ensure employees miss certain annual benefits, such as profit-sharing and holiday pay, and there is very little room to enhance your position now. And it seems they take a few loyal employees every now and then, people who have worked for the company for years, and make them into examples by firing them for "stealing", though the evidence is never allowed for them to view or disprove.

    As for prices, the company is allowed to set them on their own terms, often with 100% markups - and don't be fooled to think those go to their charitable donations. They donated about 10% of profits to a list of organizations in 2010, 0.9% less than Kroger and with far more boasting.

    Advice to Management

    Go back to old-time values, stop accepting those bonuses for making it harder on employees.

  10. Helpful (3)

    Smoke and mirrors!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at New Seasons Market full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, they are the sole reason most people continue to work for this company.

    Cons

    Horrible pay for those that work their tails off! The top level of the company gets great pay, but the few mid to lower side of high level staff working 70-80 hours a week to keep up on ungodly expectations and timelines come out making barely enough to survive. Many if us have to have a second job to keep afloat.

    Advice to Management

    Look at what other companies pay their employees for the same position and workload, and realize that the people working the trenches deserve better pay. You are loosing a lot of quality staff, and will loose much more with this business model. Pay the staff who do the work, not those that talk about others doing the work. People can work at other places, making a lot more $ and working a lot less hours, and being appreciated more by upper level management. Its not appropriate that a figurehead, who does not do much more than attend meetings all day, deserves 4x (and more) the pay of the people who are pulling 12+ hours a day to get the workload done.

  11. Helpful (3)

    What happened?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Seasons Market

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, health, 401k. Long list of beneficiaries, will donate culled product or let employees take it home versus throwing it out or marking it down like some other grocers. Still adheres to better environmental standards than most companies.

    Cons

    This company sold out to a shark investment firm. Constantly making cuts from the bottom while bloating upper management. Hired a very disingenuous CEO that has no concept of the core values in which made the small company successful. Over expanding, each time that they open a new location they use that as their reasoning as to why they are making cuts in various departments and so desperate to speed up labor. Constantly hiring from the outside instead of promoting within. Very passive aggressive atmosphere which made me feel very uncomfortable. I would not work here again.

    Advice to Management

    Your sitting down in the office reading this? Go warrant your position and help the people that are out there working to afford your position.

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