New York City DOITT Reviews

Updated June 28, 2015
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12 Employee Reviews

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  1. Call center rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in New York, NY
    Former Employee - Call Center Representative in New York, NY

    I worked at New York City DOITT full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Helping the public especially the seniors

    Cons

    Co workers not working together

    Advice to Management

    Continue you having a relationship with your team


  2. Assistant Counsel

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York City DOITT

    Pros

    Good opportunity to work on broad policy issues.

    Cons

    There was a lot of office politics.


  3. Work on projects that make a difference in people's lives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY

    I have been working at New York City DOITT full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great Commissioner that started in May 2014, large majority of upper management is smart, and a lot of innovative and hard working technologists. Recent changes in some key areas of upper management have improved internal customer service and the attitude toward lower-level staff. There is a big effort by Commissioner and 1st Deputy Commissioner to increase racial and gender diversity in the agency. There are a lot of great opportunities to work on very interesting projects. The majority of management and staff are always trying to think of how to do things more efficiently and better.

    Cons

    The office space was designed without any imagination or appreciation for teams needing to work together and the Facilities team doesn't seem to think through or care about these barriers. They forget that the staff are their customers. The quickly approaching requirement to hire off the civil service list is going to limit attracting and retaining talent. You have to have patience for multiple steps to do everything.

    Advice to Management

    You're about to enter a period when being able to be competitive in hiring is going to get even harder due to needing to hire off of civil service lists. Invest in making the physical space more open and engaging to try and retain the talent you have or who are going to squeak in the door. Build training into the culture to keep people feeling like they are expanding their minds and growing.


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  5. Telecomm Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Specialist in Brooklyn, NY
    Former Employee - Telecommunications Specialist in Brooklyn, NY

    I worked at New York City DOITT full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Multiple IT platforms. Some knowledgeable staff. Great Location

    Cons

    Nepotism and Favoritism are the norms . Epitomizes the OLD BOY NETWORK. No appreciation of the employees who are not a part of the clicks.

    Advice to Management

    Know your people and look out for their welfare. There are some good people there, who if it weren't for them, that agency would be in the pits. Stop minimalizing people because they may not have as much responsibility, but their jobs are just as crucial as yours. How do you employ someone for 30 years and they never get a raise or a promotion from the agency. Anyone that bad should have been fired long ago or you need to take a serious look at your promotion policies. Stop the RACISM


  6. Important work in a good environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at New York City DOITT full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work on a wide variety of IT and telecom projects - application development, infrastructure, and public-facing services. Get a much higher level of responsibility for high profile projects earlier in your career than in the private sector. Excellent NYC government benefits, including top-notch retirement benefits (pension, 401k, 457, health care). Many opportunities for advancement either within DoITT or elsewhere in NYC government for those who are capable and ambitious. Much higher sensitivity to workforce diversity issues than in the private sector, even in New York.

    Cons

    City government salaries lag behind private sector for comparable skill and experience levels. City government bureaucracy can be rigid and difficult, everything from timekeeping to procurement to hiring to budgeting.

    Advice to Management

    Better visibility of top management. Clearer definition of managerial responsibilities. Better teamwork among management.


  7. You get what you give

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York City DOITT

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Room to learn about the many different aspects of city government and functional areas

    Cons

    difficult environment in certain areas, understaffed and many folks who's skill set doesn't match their job

    Advice to Management

    Hire the right people for the right position, treat them right and communicate more


  8. Ambitious in scope, extremely limited in delivering on ... anything.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at New York City DOITT full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There is the real chance to do some good for the people of New York City. The environment is large and divers, so there is the chance to work at scale.

    Cons

    An absolute power vacuum below the commissioner and upper-middle, with no clear direction, vision or focus. The environment is filled with people with very polished and professional reasons why they can't do their job, or do their job to a reasonable level. Powerful union presence that stifles innovation and creativity by being overly focused on working within the "job description" Poorly defined processes for non-unionized managers. Crippled by a civil service model that forces employees to be more focused on "title" than on what the title is responsible for/to. Absolute inflexibility with regards to telecommuting during the workday but an absolute focus on the same when something happens after hours. The HR rules were written in 1970 and have not been revised since.

    Advice to Management

    Set direction, stick to it and change what is broken rather than continuing down the path of least resistance.


  9. The "average" DOITT employee is probably some combination of incompetent, short-sighted, ruthless, selfish, and/or lazy.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at New York City DOITT full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The fringe benefits are excellent: many low-cost but high-quality healthcare choices, dental & vision plans, life & disability insurance coverage available, good work-life balance with a 35-hour work week and three to five weeks of vacation plus 11 or 12 holidays and lots of sick leave (all increasing with tenure), and good pension (at least, if you're lucky enough to have gotten into it before they watered it down in 2012).

    Cons

    The bureaucracy of the organization is outrageous and untenable. Far too top-heavy on "directors" and "commissioner-levels" (several levels of each—e.g., assistant, associate, assistant deputy, deputy, etc.), to say nothing of managers and supervisors. Management motivates with fear rather than leadership. The compensation package has no mechanism to reward ambition or excellent performance, so employees are disincentivized to achieve. Salaries are somewhat arbitrary, based on some opaque, arcane formula. Politics rule over performance; this includes cronyism, cliques, and various subtle forms of discrimination (bordering on criminal—such as marginal sexual harassment). Innovation is largely stifled (don't let the secondary title of the head of the agency as NYC's "Chief Innovation Officer" fool you: that's just a political tool). Hiring, raises and promotions take months to accomplish (when they can be done at all). The civil-service and union apparatuses make it almost impossible to purge dead weight … or advance by merit. No across-the-board raises (even just COLA) for the agency in over four years. Few of the 21st-century IT employment perks like compressed or flexible schedules, telecommuting, casual dress, 360­° evaluations, (meaningful) diversity training, sustainability efforts, etc. Bottom line: the culture of vindictiveness and mediocrity make it a depressing and oppressive place to work, draining the life (and dignity) out of most of the staff.

    Advice to Management

    Take some leadership training! Then actually DO what it teaches you! Stop yelling at your subordinates; that's not the way to get what you want or need done. Practice what you preach. Empower the "lower" levels of staff; cut the huge levels of "management" personnel who contribute very little actual productivity and instead just spend most of their time trying to justify their existence and power-centers with wasteful measurement projects and reporting layers. Or at least make yourselves useful. Remember that we're all just people trying to do our jobs; this isn't your personal playground to massage your egos by "bossing" your staff around but not actually making technology work any better. It's a government agency that's supposed to be seeking to serve the citizens and visitors of New York with efficiency, effectiveness, value … and courtesy.


  10. Helpful (1)

    Family oriented work atmosphere and lots of chances to make great connections with NYC officials

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Manager in New York, NY
    Current Employee - Communications Manager in New York, NY

    I have been working at New York City DOITT full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Hard working, dedicated folks who have spent most of their lives working for the City of New York or in private consulting.

    Cons

    Not enough room for upside/growth/raises due to budgetary and governmental constraints. Also, very bureaucratic. Managers are very lax and sometimes bad judges of character.

    Advice to Management

    Cut the dead weight and hire younger, energetic people who are more technologically proficient and better suited for a lively work atmosphere.


  11. Helpful (3)

    Awfull

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at New York City DOITT

    Doesn't Recommend
    Doesn't Recommend

    Pros

    better stability , good benefits if you stay on for 20 years

    Cons

    This place is a circus,senior management does not care about employees, consultants are running the place following no standard procedures , quality of work by these consultants is below par, managers turn a blind eye to the mistakes these consultants commit, employees are treated inferior, no scope of advancement in career , just an awful work environment

    Advice to Management

    stop listening to consultants , they are just ripping off the city with their high consulting fees start giving importance to employees



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