New York Internet Reviews
Pros – The entire business is small enough that you will be able to understand just about every facet of it's diverse operations within six months. From a systems administration perspective if you have little/no previous experience with unix environments, here is a perfect place to cut your teeth. Problems spring up constantly, and just about every set-up needs some love or could be improved upon dramatically. You will get a very good primary education about how a third-party data center operates, gaining exposure to server hardware, network cabling, cooling and ventilation systems and security. You will get an excellent first exposure to using freeBSD as a webhost and firewall, and pfSense as an all around network appliance. You will also get a very good general read-only exposure to network administration. If you want to test out your base diagnostic troubleshooting skills related to hardware fauls, OS and application difficulties, and network issues - you'll get a chance to do so, and fairly in-depth on some occasions.
Cons – Very limited chance for upward mobility within the company. Large (~800 messages) daily email volume. Expectation of quick resolutions and immediate responses. You will answer the phones for the general help line. You will answer the door when it rings. Pay is not competitive with other comparable service providers. Not an atmosphere or culture for mentoring or tutoring of the junior staff. Some equipment and set-ups run on cheap hardware and old software (freeBSD 4 - really!). The company is not growth oriented or expanding. Your range of tasks will still include menial ones even when you have eclipsed them in skill level. (Manual server reboots one moment, troubleshooting VPN tunnel connectivity the next, then go throw out some boxes, then diagnose PHP errors related to missing module dependencies on a webhost). You will not get a personal laptop or cellphone or any desktop equipment manufactured within the last five years.
Advice to Senior Management – Exit business activities that generate a marginal level of revenue yet occupy a correspondingly larger chunk of time. Develop a message, ethos and culture that your employees will all share and have it delivered in person by the same person to everyone.
Yes, I would recommend this company to a friend
Pros – You can move up quickly. All you need is skill. I was in charge of managed services and a junior network administrator within two years.
Not much bureaucracy. No one will get in your way if you propose a technically-sound solution to a problem.
The work schedule is flexible.
Cons – Dealing with certain customers is sometimes frustrating.
Advice to Senior Management – Keep hiring more good people.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
4 people found this helpful
Pros – Nothing worth mentioning really. They mostly hire immigrants who cannot find another job.If this is your first job in IT you can pick up on some of the basic knowledge but you should leave after your first year.
Cons – Pay is very low. You should expect to earn $14-16/hr. No overtime. Management and Human Resources doesn't care about their staff. You will be dealing with hardware replacement for the most part, very little exposure to system administration. Your manager will be absent 4 days out the week, and when he's there you won't hear much from him.
Don't expect a decent raise. Bonuses are not worth waiting for either. HR does their best each year to pick the worst (cheapest) benefit plan. For the most part you'll be doing work similar to a janitor.
You can expect to throw out trash, wipe coffee off of the floor, exterminate stink bugs, wash floors, etc. Also, during summer, their cooling system doesn't work, so they rotate people to spray water out of a hose onto their A/Cs till the temperatures cool down.
Like I said, there's very little room to learn anything to do with your field.
I will invite more ex coworkers to give a review as well. Thank you glassdoor for letting us share!
Advice to Senior Management – None. That's how they run the company and that's how they remain profitable.
No, I would not recommend this company to a friend