New York Life Reviews

Updated April 15, 2015
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2.8
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Recommend to a friend
Approve of CEO
New York Life Chairman, President & CEO Ted Mathas
Ted Mathas
13 Ratings

Pros
  • Great Training Programs for new Agents (in 55 reviews)

  • Solid training program and an army of product support (in 32 reviews)

Cons
  • Be prepared to hassle friends and family to buy useless products (in 37 reviews)

  • Sales intensive environment, most training is about sales, limited in products offered, no base salary (in 29 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Helpful (1)

    Actuary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at New York Life full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Reputable and industry leader. Conservative company and focused strategy and vision

    Cons

    Advancement is difficult. Saturated with young actuaries. Company pushes too much change all at once


  2. Summer internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Finance in Tampa, FL
    Former Intern - Finance in Tampa, FL

    I worked at New York Life as an intern (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent culture with great work experience.

    Cons

    The pay is a little low for a Fortune 100 company

    Advice to Management

    Keep up the good work!


  3. Helpful (8)

    Layoffs every few years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Project Manager in Tampa, FL
    Current Contractor - Project Manager in Tampa, FL

    I have been working at New York Life as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    none at all. Steer clear of this place.

    Cons

    stupid managers set up fiefdoms and spend the whole work day kissing THEIR managers butts. Massive layoffs announced for 2015.

    Advice to Management

    Walk away and let someone younger fix all the stuff you broke... VOIP. Need I say more? Idiots.


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  5. Helpful (1)

    Not perfect, but not too bad of a place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Tampa, FL
    Current Employee - Software Developer in Tampa, FL

    I have been working at New York Life full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits
    Great coworkers
    Great work-life balance
    Not too stressful

    Cons

    Outdated technology. There's still a lot of old apps being used dating back more than a decade. Some teams are working with more cutting-edge technology, but many are still maintaining VB6. But they're coming around and trying to be more current. They're in the process of going through a tremendous amount of change to make things better, and some old-timers with the company are not exactly thrilled. Their salaries are a little on the low end, but they make up for it with great bennies. They tend do a poor job at vetting people before hiring them and acquiring talent (not many people want to work with old technology) so this has caused a lot of incompetent people to come through the door. They also hire a lot within, which is good if you want upward mobility, but bad because you don't have many people with outside knowledge, and veteren people are resistant to change. Yes it's true that there are some "pet employees," particularly those who play golf (ahem), but if you do a good job and keep a good attitude you can shine as well. Typically the ones who complain about this on here are those who had subpar skills.

    Advice to Management

    Be more progressive technology wise.


  6. Helpful (7)

    New York Life Slave Shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative CS2 in Tampa, FL
    Former Employee - Customer Service Representative CS2 in Tampa, FL

    I worked at New York Life full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Income good. Offers you to get your 214 License. Great co-workers.

    Cons

    Mandatory overtime worked 50 hours a week. Incompetent managers who never worked in a call center environment. High turn over rate. Monthly one on one beat downs by your manager. It's the a typical smile in front of your face then you are stabbed in the back. Horrible Company Pass On This One.

    Advice to Management

    Listen to your employees, and stop screwing your customers.


  7. Helpful (4)

    Bad IT Dept.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Tampa, FL
    Current Employee - Web Developer in Tampa, FL

    I have been working at New York Life full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not too many anymore. Ok work life balance but you may get called when you are off for really lame reasons.

    Cons

    Some coworkers are the chosen few and can do what ever they want. Lots of people getting thrown under the bus on a daily basis. The chosen few are picked on the good old boy network and when they can't deliver they throw everyone else under the bus. Management is to inept to even notice what is going on. The technology is total garbage. Avoid if you want to stay marketable.

    Advice to Management

    Actually try to figure out who is really getting things done and who are the drama queens. Most of the problems your pets are solving are problems they created.


  8. Helpful (3)

    I have worked here a year - LOVE it here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Tampa, FL
    Current Employee - Developer in Tampa, FL

    I have been working at New York Life full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Among the best where benefits are concerned. Ability to create your own opportunities. Supportive management, fairly good work/life balance. Compensation seems to be about in line with most companies. Lots of training available.

    Cons

    Not as much opportunity for responsible employees to work from home. I came here from almost 12 years of telecommuting, and I get to do so here only one or two days a week. In their defense, however, I do see that there may be opportunity to expand this in the future.

    Advice to Management

    Use the subject matter experts already on staff. Poll teams before hiring incompetent contractors, such as the one that said “This place is all about getting ahead. No matter who you back stab.” (I know who he is)


  9. Helpful (5)

    This place is all about getting ahead. No matter who you back stab.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sitecore Developer in Tampa, FL
    Former Contractor - Sitecore Developer in Tampa, FL

    I worked at New York Life as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees seem to have it great. While contractors are doing most of the work.

    Cons

    Manger told me story about getting ahead. Laughed about pushing someone down in a race to get ahead.

    I was never given a chance to prove my skills as a contractor at this company. IT department is really out of touch with reality. Either they are bleeding edge or obsolete. Lot's of money and time wasted here by management.

    Advice to Management

    Adapt the agile methodology and abandon the old SDLC>


  10. Helpful (1)

    Ever changing rules and expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Assistant III in Tampa, FL
    Current Employee - Service Assistant III in Tampa, FL

    I have been working at New York Life full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    401k and pension plan provided

    Cons

    Work schedule changed constantly so could make no family plans - rules changed for sick time - metric scores were the basis for everything, with no regard for the level of training and time necessary to best assist the customer since all had the same time constraints to be on the phone.


  11. Helpful (1)

    Worked in the AARP Division in Tampa, FL - I'm sorry I every left.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at New York Life full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay - NY Salary - FL lifestyle. Great co-workers. Easy access to management. VP would often come in my cube to say hi and see how I was doing. Management cares about employees. Career path is well planned. You know exactly what to have to achieve to move to the next level.

    Cons

    Excessive workload. Overtime pay was nice, but I got burned out working so many extra hours every week.



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