New York Palace Hotel

  www.nypalace.com
  www.nypalace.com

New York Palace Hotel Reviews

Updated August 19, 2014
Updated August 19, 2014
5 Reviews
3.2
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David McCaslin
1 Rating

Employee Reviews

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  1.  

    Food and beverage manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New York Palace Hotel

    Pros

    Great company with lots opportunities promoted within, also good company couture for respecting its employees

    Cons

    Strong union work place very difficult to change new policy

  2.  

    A lot of chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York Palace Hotel full-time (more than an year)

    Pros

    compensated very well and great location

    Cons

    working with upper management is the worst. They don't care about anything, nor do they have the slightest idea what they're doing. The hotel is owned by an investment company that knows nothing about hospitality nor cares about what hospitality really is. This hotel doesn't have clean rooms after check in time, the renovation was very very cheap and looks bad.

    Advice to ManagementAdvice

    Stop being so fake and dishonest. Start doing you're job and getting the hotel together. Start collaborating with Northwood on what needs to take place for the hotel to run efficiently.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Wonderful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at New York Palace Hotel full-time (more than 5 years)

    Pros

    The guest you meet are so excited to stay at The Palace especially of the history the hotel brings to NYC.

    Cons

    We are going through some renovations and our guests are not accustomed to all the scaffolding but we are hoping the end product will make them want to come back even more often.

    Advice to ManagementAdvice

    They are great on listen to the employees issues and concerns. Great job on the new cafeteria!

    Recommends
    Positive Outlook
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  5.  

    New Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York Palace Hotel

    Pros

    Company is spending money on the hotel and employee facilities

    Cons

    Culture and employee moral is really disappointing

  6.  

    Legendary Property, Legendary Problems....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Leadership Team
    Former Employee - Leadership Team

    I worked at New York Palace Hotel full-time (more than 5 years)

    Pros

    A legendary property with a lot of history, well recognized property. Decent benefits and pay.

    Cons

    Unfortunately the hotel is in constant change since losing their prestigious 5 star, 5 diamond awards over 10 years ago. Since then the hotel has struggled to even maintain a 4 star / diamond standard. While a lot of the core line staff remains from the hotels prestigious days, the management is in constant rotation and it seems as though all this change has served no purpose except to defeat the moral of the line staff. In the past decade the property has gone through over 5 General Managers and accompanying Executive Committee and Leadership teams each with their own ideas on how to reclaim the 5 star / diamond award, non of which seem to hit the right mark, defeating moral and culture along the way. The final blow is that any chance of reclaiming a 5 star diamond award is basically shattered as the hotel was recently sold (July 2011) to a private equity firm that has not interest in reclaiming the New York Palaces former glory and is basically looking to turn a profit , a classic "strip and flip"

    Advice to ManagementAdvice

    Be fully conscious that a large percentage of the line staff are great people who were the same line staff in place when the hotel could easily claim 5 star / diamond status. The staff as a whole is not the problem, training is not a problem, it is moral. Yes there are bad union apple in the batch but most are proud of the property and prestige. They are too smart and see right though BS. Work on being sincere, not phony, and you will go a long way to re-establishing moral and pride in the property, the 5 star diamond will follow...

    Doesn't Recommend

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