New York State Department of Labor

www.labor.state.ny.us
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New York State Department of Labor Reviews

Updated July 29, 2015
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3.5
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Peter M. Rivera
5 Ratings

23 Employee Reviews

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  1. Labor Service Rep.

    Current Employee - Labor Services Representative
    Current Employee - Labor Services Representative

    I have been working at New York State Department of Labor full-time (More than 3 years)

    Pros

    Good benefits and time off. Good hours. The job is not hard. You can meet interesting clients.

    Cons

    No room for growth unless u take a supervisor test. It can get repetitive and boring. Clients can get irrate.


  2. Claims Examiner

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Good training and benefits. It was great to be able to provide customers with community resources and unemployment benefits.

    Cons

    Office culture was sometimes stressful and co-workers seemed unhappy.

    Advice to Management

    Have weekly meetings with employees to discuss concerns, strategies, problem-solving, and expectations.


  3. A good job if you can deal with the politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Labor Services Representative
    Current Employee - Labor Services Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at New York State Department of Labor full-time (More than 5 years)

    Pros

    retirement, benefits, salary level, especially in years we actually get a raise

    Cons

    Questionable promotions-the most capable are not usually the ones that get the job. Being used as a political ping pong ball in every election.

    Advice to Management

    More training to supervision, less emphasis on petty things. Let us do our job, and you could be amazed at the result.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. This is government and public service; the purpose is almost always worthy though funding and mgmt could be better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Labor Services Representative in New York, NY
    Current Employee - Labor Services Representative in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at New York State Department of Labor full-time (More than 3 years)

    Pros

    Good boundaries between work and home. Stability if you're permanent. In my location at least, management does recognize and develop motivated staff from within. Above all, you are helping out our communities and people of NY state.

    Cons

    Offices are somewhat drab and outdated, and computer equipment isn't anything top of the line. Of course,this is a functional work place, not Apple HQ. The public can be confrontational at times, but good tact helps alleviate this. More staff and funding would be helpful.

    Advice to Management

    Make it easier to let go problematic and non-productive employees.


  6. Typical state office, nepotism and politics everywhere, "seniority" rules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Labor Services Representative in Albany, NY
    Current Employee - Labor Services Representative in Albany, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at New York State Department of Labor full-time (More than 3 years)

    Pros

    Time off Work-life balance Job security So-so retirement plan (if hired now) Transparent salary schedules

    Cons

    Terrible morale Can't fire workers who do nothing, but are permanent employees Everything is political Half the workforce is hourly (read easily fire-able) so they make less and work harder in most cases

    Advice to Management

    Have consequences for employees that don't work well with others or who don't do their work properly. Reward employees who put in extra effort.


  7. Great opportunity to work with diverse populations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at New York State Department of Labor full-time (More than 5 years)

    Pros

    Fair compensation and benefits. Employer expectations are clearly defined for the position I hold.

    Cons

    Promotion from within does not provide the best management of human resources.

    Advice to Management

    Provide trainings that are relevant to individual offices and managers instead of general training to the whole staff which is very costly and least effective use of time and human resources.


  8. My Experience was just okay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at New York State Department of Labor full-time (More than 3 years)

    Pros

    Friendly coworkers, easy commute, low stress.

    Cons

    Unmotivated, apathetic workforce, little desire to improve.


  9. Important mission, mediocre execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at New York State Department of Labor full-time

    Pros

    The work is important, and you are given a lot of responsibility. If you are in some titles (Labor Service Representative, for example) there can be a lot of mobility. (In others, much less.)

    Cons

    It depends on your immediate supervisors, but at worst: Bad/abusive management, a culture of favoritism and retaliation, illogical distribution of work, and stressful interactions with the public. Different divisions have no idea what the others are doing and how their work fits in with the whole picture. No cross-training.

    Advice to Management

    Dismissing the concerns of staff because they aren't 100% supportive is a waste of a fountain of information.


  10. It's the Gov't; you already know the deal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Labor Services Representative in White Plains, NY
    Current Employee - Labor Services Representative in White Plains, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at New York State Department of Labor full-time (More than 5 years)

    Pros

    I work with many people I now consider close friends and the specific work I conduct helps provide an excellent perspective for both the workforce and life in general. I am knowledgeable in many different aspects now, which will be of great value to me in my career going forward. Most of all, I am fortunate to be working. Excellent leave accrual.

    Cons

    Unfortunately, many colleagues of mine, young and old, are extremely lazy and fall neatly into the stereotype of a civil servant. Being a Gov't entity there is a tremendous amount of red tape and I am continually limited by supervisors in bringing about new ideas and procedures. Interestingly enough though, I do handle many day-to-day functions for individuals who work under different titles and who are higher salaried employees. For one individual in particular, I do essentially all of his work for him and he makes nearly double working for the County.

    Advice to Management

    Local Management obviously have their hands tied and get the short end of the stick as well. Any change would have to be implemented by the Governor and considering his lofty political aspirations, one would think he would support major reform to regain favor with a struggling middle class.


  11. Proud to Represent DOL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Labor Services Representative in Schenectady, NY
    Current Employee - Labor Services Representative in Schenectady, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at New York State Department of Labor full-time (Less than a year)

    Pros

    Regular Trainings and Upgrading of Skills Benefits

    Cons

    Stigma attached to being a "state worker" Different divisions are not as Interconnected as they should be to best serve the public

    Advice to Management

    Bridge the gap between the Division of Unemployment and the Division of Employment and Workforce Solutions so that they work more cohesively together. DEWS should be educated about the unemployment end of things to best serve customer. Make the Telephone Claims Center more accessible.



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