New York & Company Reviews in New York City, NY

Updated August 15, 2014
Updated August 15, 2014
261 Reviews

2.4
261 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
New York & Company CEO Gregory Scott
Gregory Scott
100 Ratings

Review Highlights

Pros
  • the discount is great when buying clothes (in 17 reviews)

  • None, don't fall for the " employee discount" trust me its not worth it (in 18 reviews)


Cons
  • Difficult to sell the NYC credit cards, clientele is older women (in 52 reviews)

  • Work-life balance is often not great, and the staff is spread too thin (in 10 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Bronx, NY
    Former Employee - Sales Associate in Bronx, NY

    I worked at New York & Company part-time for less than a year

    Pros

    Work-life balance, discount, clothes, friendly, staff

    Cons

    Little pay slightly above minimum wage

    Advice to ManagementAdvice

    Nomadvice

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Horrible work/life balance and management

    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at New York & Company full-time for less than a year

    Pros

    Well paid salary, room for growth

    Cons

    Received no training and had to self-teach, no work/life balance and was expected to work long hours as well as weekends, horrible treatment from manager

    Doesn't Recommend
  3.  

    Not enough hours! Might leave soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at New York & Company part-time for less than a year

    Pros

    The best thing I like about working here is the people that I work with, very friendly, open minded people and ready to help if you're in a problem with a customer. Most jobs don't have that type of environment so that's what I really like about it.

    Cons

    The hours you work and the days per week aren't set for me. I HATE the "on call" shifts(means you have to call to see if they need you) that I'm on. I find it really stupid that at a retail store there's on call shifts. Last week I worked once, which was 4 hours and the rest of the week I was on call and they didn't need me! Now I'm in college and doing summer classes and working now is a bit difficult because I can't make solid plans with friends or family because of how ridiculous my job has my hours set! My manager is hiring more people now and that means less hours for everyone else! She can't go over 40 hours a week without getting chewed out by her boss, so if it goes over 40 hours she has to cut down hours for people. especially me since I'm still new and only been working a month so far. Plus I don't like how I have to basically harass customers at the register for them to open a NY&C credit card, my manager literally pushes me to get them to open one, and I hate doing it because I find it really rude and awkward how much words I have to put in the customers mouth so that it's better business for the store. If customers are always right, why should I put them in a position I don't want them to be in?

    Advice to ManagementAdvice

    Stop hiring more people if you can't afford enough hours to everyone else. Scheduling needs to be more organized.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It was ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Brooklyn, NY
    Former Employee - Sales Associate in Brooklyn, NY

    I worked at New York & Company part-time for less than a year

    Pros

    Professional
    Employee discounts and promos
    Meeting new people
    Good return policy

    Cons

    Some of the items were a bit overpriced such as jewelry. I even bought a pair of pants (on sale) that were originally worth around $50 but pilled up after one wear. The dress code was a bit annoying when it came to wearing stuff from the company. It couldnt be an item that had a 50% or more off discount and it had to be from wear to work. The big issue with this was the fact that the store would change almost every other day so an item that I would buy from the wear to work section would end up in the casual section or the 70% off sales rack a few days later. I didnt even bother buying their work clothes anymore because of that.
    There were also very frustrated customers due to misleading sales promotions (damn NY deals!)
    The store would always push you to get credit. They didnt care if the person didnt have citizenship nor did it matter if the customer was a minor. They would constantly push you to ask about credit.
    If you are a college student, don't expect the store to respect the fact that you have a schedule.
    Also, the hours get pretty crappy after holidays.

    Advice to ManagementAdvice

    Be more organized

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Learned a lot, but experience depends on management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Designer  in  New York, NY
    Former Employee - Assistant Designer in New York, NY

    I worked at New York & Company full-time for more than a year

    Pros

    I learned a lot - a lot of hands on issues that you have to deal with along with working with other teams. I had a great experience because my managers were supportive and let me grow.

    Cons

    Upper management - directors and above, were not realistic and cooperative.
    Not much of a raise unless you get promoted.

    Advice to ManagementAdvice

    They should recognize and acknowledge everyone.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    I Don't like it as much as i thought i would.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate  in  Yonkers, NY
    Current Employee - Sales Associate in Yonkers, NY

    I have been working at New York & Company part-time for less than a year

    Pros

    The people that work there are pretty amazing and fun to work with.

    Cons

    The on call hours are the absolute worst.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great place to go if you want a high salary and advancement, bad place if you are looking for a good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Merchant  in  New York, NY
    Current Employee - Assistant Merchant in New York, NY

    I have been working at New York & Company full-time for more than a year

    Pros

    Money, fast advancement, lots of opportunities to learn and great lower level employees

    Cons

    Upper management, long hours, way too many pointless meetings, high turnover and very few people are able to make a decision and stand by it for more than a week

    Advice to ManagementAdvice

    Come up with a better and more efficient process. Learn to stand by decisions. Work on longer lead times.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Bad experience super hard work with little pay you have to suck up to managment in order to get hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at New York & Company part-time for less than a year

    Pros

    Friendly co workers, mostly young college students.

    Cons

    Hard to get hours, managers push you too much to harrass customers about opening a store card.

    Advice to ManagementAdvice

    Go back to school, find out what good customer service is.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Don't be sold on false promises of advancement opportunity, annual "raises" or bonuses - Glad I am not there anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at New York & Company full-time for more than 3 years

    Pros

    Overall atmosphere and intent of the company is good.

    Cons

    The higher ups promote people who spend time rubbing elbows with the boss and don't notice those actually busy doing the job, though all the statistics and results are monitored closely and easily available to them

    Advice to ManagementAdvice

    Honor your values by promoting from work horses and those with in the company, if they're "not ready" the management should spend time preparing them instead of interviewing their friends.
    Don't insult the people your own supervisors rate as consistently Exceeding Expectations by doling out non-negotiable annual "raises" of 45 cents an hour

    Doesn't Recommend
    Disapproves of CEO
  11.  

    A once great company weighed down by ego and unprofessional management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager, Multi-channel  in  New York, NY
    Former Employee - Project Manager, Multi-channel in New York, NY

    I worked at New York & Company full-time for more than a year

    Pros

    In the past there was a very supportive, familial structure and culture throughout different departments. The result was a very laid back confident work environment

    Cons

    Too many changed to upper management. New members were brought in who clearly did not have the business' best interest in mind. Decisions were made solely to feed their egos. Business practices became extremely unprofessional. The proverbial "throwing someone under a bus" became a daily accepted business practice

    Advice to ManagementAdvice

    The individuals worthy of the title of leader need to really look at the current culture and find ways to bring NY&CO back to a positive experience

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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