New York & Company

  www.nyandcompany.com
  www.nyandcompany.com
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New York & Company Reviews

Updated September 14, 2014
Updated September 14, 2014
267 Reviews
2.4
267 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
New York & Company CEO Gregory Scott
Gregory Scott
103 Ratings

Review Highlights

Pros
  • the discount is great when buying clothes (in 17 reviews)

  • None, don't fall for the " employee discount" trust me its not worth it (in 18 reviews)


Cons
  • Difficult to sell the NYC credit cards, clientele is older women (in 52 reviews)

  • Work-life balance is often not great, and the staff is spread too thin (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Depends on the managers' attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Gilbert, AZ
    Former Employee - Associate in Gilbert, AZ

    I worked at New York & Company part-time for more than a year

    Pros

    If with a great group of employees it's a great job and loads of fun, but if management changes it can ruin how the whole group interacts.

    Cons

    Constant changing shifts week to week; managers change ever 3 months; hours good some weeks, worse other weeks; never seems constant

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    New York and Company Short Pump Store

    Current Employee - Sales Associate  in  Short Pump, VA
    Current Employee - Sales Associate in Short Pump, VA

    I have been working at New York & Company part-time for less than a year

    Pros

    Good employee discount and location

    Cons

    The managers were very unprofessional. Did not like having to be "on call" as a sales associate.

    Advice to ManagementAdvice

    Better managers.

    Doesn't Recommend
  3.  

    Very fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Indianapolis, IN
    Former Employee - Customer Service in Indianapolis, IN

    I worked at New York & Company part-time for more than 3 years

    Pros

    30% discount on clothes, flexible hours, great management.

    Cons

    Weekend work and management hounds you about pushing the credit card.

    Advice to ManagementAdvice

    The requirements of the job are to push that credit card...I hated it!

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Worst retail job ever....stay away at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Atlanta, GA
    Former Employee - Assistant Store Manager in Atlanta, GA

    I worked at New York & Company full-time for more than a year

    Pros

    The discount was good and it was nice getting paid once a week.

    Cons

    No work life balance, very unrealistic expectations with payroll given, no professional cleaning service

    Advice to ManagementAdvice

    Stop being penny wise and pound foolish, treat your store managers with respect and support their efforts. Hire a professional cleaning crew. Close during snow storms. Pay managers real overtime. Fire the district manager.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A company fit for a reality show on Bravo!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New York & Company full-time for less than a year

    Pros

    The St. Jude fundraiser. That's it. I have to make this 20 words. There's nothing else positive about this place.

    Cons

    Worst company I ever worked for. I was brought into a store that was in shambles, right before the holiday rush. I received 3 days of training and then was basically told to fend for myself. My district manager never gave me feedback. Management wasn't stable. Constantly moving people in and out which shows their lack of recruiting. Every time my district and regional manager visited my store, it was more of a social gathering for the 2 rather than a learning experience for me. (They would go shopping for hours at a time and stay in the back the rest of the visit). Upper management has the "throw it against the wall and whatever sticks is what we're going to do," type of decision making. (Forcing us to set up our post Christmas sale in the middle of the day on December 23 with 100 customers in the store. Changing every price sign every day and sometimes twice a day thus answering questions from customers like, "Wasn't this $5 cheaper yesterday?!?!?" And sometimes, "Wasn't this $5 cheaper an hour ago?!?!") The favoritism and drama I've experienced was like nothing I ever seen. If you weren't hired by a certain person, they want nothing to do with you. My DM rarely observed my performance, rather making their decision about me strictly based on what other people have said. That was imminent when my DM would visit, she avoided me and when asking her why, she couldn't give me an answer. My message for the Executives: Before blaming and firing the people in the field, how about looking at the ones who are responsible for delivering your messages (everyone from your DM's and up!). Good luck!

    Advice to ManagementAdvice

    PERSONALLY reassess how your DM's and above are contributing to the company rather than taking someone else's word for it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good sales people, bad and rude management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC

    I worked at New York & Company part-time for less than a year

    Pros

    Discounts, meeting new people everyday and making friends with them. All sales associates I worked with were super nice.

    Cons

    Worst management ever. (store & district) They are rude. They think they are better than you. They don't care about you or your personal growth at all. They only care about making money. I wouldn't recommend it to someone who wants to work in a nice, fun, friendly environment where they can grow.

    Advice to ManagementAdvice

    Stop being rude and selfish. Just because you are a store/district manager doesn't mean you can insult sales associates. You are not better than them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not My Ideal Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Support Associate
    Current Employee - Management Support Associate

    I have been working at New York & Company part-time for more than a year

    Pros

    My manager is very good about supporting her employees and she has helped me further my experience/position within the company multiple times.

    Cons

    -Unless you are Assistant Store Manager or higher you cannot work full time.
    -The company is extremely focused on pushing the credit card, and we recently started using a different method to goal ourselves on credit. It used to be by precent so if we had 100 transactions, and 20 of those were returns, and 30 of those people already had cards, we had 50 opportunities to open a new card. Our credit goal was always around 6% for the day, so we would need roughly 8 cards to meet our goal for that day. Slightly confusing at first, but it takes into consideration the people who wouldn't have the chance to open a card, so it is practical. Now, the new way disregards the people who already have cards with us, takes our hard numbers from last year, and just increases that number randomly for this year. Unfortunately this makes no sense as at least half of our customers are repeat customers and already have a card. Our customer base isn't really growing but our goals are. They don't understand that we can't sell cards to the people who opened last year.
    -The clothes are TERRIBLE quality.
    -We also do not have the payroll for anything, and we are constantly understaffed. We often fall behind on freight and metro because during the week we do not have more than two person coverage, so we either have to focus on customer service or tasking, never both.
    -We have storewide promotional changes every couple of days that switch back and forth constantly. Just this week Sunday-wednesday was all pants b1g1 free, everything else b1g1 50%, Thursday was b1g1 free pants and everything else 40%, and this morning (Friday) we switched back to b1g1 free pants and everything else b1g1 50%. And of course we don't have the coverage/time to get these changes doe efficiently.
    -There have been some new policies put into place called "Customer First" that are utterly ludicrous. I am all about exceptional customer service, but these policies are essentially "the only rule is there are no rules", meaning customers get to do whatever they want. Oh, your Redline item says "final sale" on all the marketing in the store, on your receipt, and I explicitly told you, yet you STILL insist on returning it? Ok, sure, no problem! And your coupons state they are not combinable with NY Deals, Doorbusters, Redlines or other coupons but I have to apply them anyway because you're screaming at me? Great! Yeah. Seriously NY&C, why bother wasting the ink on the written policies if it doesn't matter?
    -I really don't like the behavior of the women who shop here. Most of the customers are very stuck up, rude, and will fling the words "I'm calling corporate" in your face for the smallest thing. I am always very polite and as accommodating necessary, but on multiple occasions I have been yelled at/verbally abused for stupid things like declining a coupon if it does not combine with a sale. Our store's traffic is split equally between 30-50 year old upper middle class white women and black or hispanic women whose shop the sales then their cards get declined at the register.
    -Lastly, the music is an annoying mix of 1 Direction and club mix Hip Hop music. Nothing our target customer or any of the employees want to listen to.

    Advice to ManagementAdvice

    Please sort out the promo changes, find a better way to goal for credit (come on, 24 cards in a week is insanity if we couldn't even make 14 cards last week), allot more payroll hours, and set some guidelines that customers cannot get around just with a quick complaint to upper management. They're grown women who should realize the consequences of buying final sale items without a trip to the fitting room first.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Not good if you want an actual income

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palmdale, CA
    Former Employee - Sales Associate in Palmdale, CA

    I worked at New York & Company part-time for less than a year

    Pros

    Employee discount is the main pro and some of the co-workers are really cool. Clothes are okay and great to wear while at work.

    Cons

    Not enough hours, management doesn't communicate clearly. You also cannot wear any clothes that you got at the store during your shift if the item of clothing is on clearance or no longer in the store.

    Advice to ManagementAdvice

    Give employees more hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Ehhh...if you're desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at New York & Company part-time for more than a year

    Pros

    For the most part, you get your employee discount along with the in store promotion. You get paid every week.

    Cons

    The company does not trust their employees whatsoever. If you're not full time your hours are crap. The pressure of opening new store card accounts. Lack of growth within the company. Low raises on all levels. Store managers have this privileged attitude, as if their life is more important than than rest of their management team ie never working on Sundays, never closing on Saturdays.

    Advice to ManagementAdvice

    Stop showing favoritism towards certain employees. Give stores visual directives with more notice.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Okay Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New York & Company part-time for more than a year

    Pros

    Great co-workers
    Merchandise is beautiful
    Discount is great
    Music in the store is exciting

    Cons

    The pressure to sell credit cards is too much. If you don't meet your nightly goal, you get in trouble with the manager.

    Advice to ManagementAdvice

    Maybe less pressure on the credit cards; pretty much anyone who wants a credit card already has one since the store has very loyal repeat customers.

    Recommends
    Positive Outlook
    Approves of CEO

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