Newegg Reviews

Updated July 27, 2015
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Newegg Founder, Chairman and Global CEO Fred Chang
Fred Chang
73 Ratings

Pros
  • Many, many really great people here (in 9 reviews)

  • Good people but most of them have left (in 7 reviews)

Cons
  • Top Management is at will to move anyone around from category to category weather you like it or not (in 11 reviews)

  • High turnover rate because they can't keep the real talents (in 9 reviews)

More Pros and Cons

152 Employee Reviews

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  1. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Whittier, CA
    Former Employee - Customer Service Representative in Whittier, CA

    I worked at Newegg

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everything was great working there.

    Cons

    There were no cons working there.

    Advice to Management

    Keep doing what you do.


  2. Bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in City of Industry, CA
    Former Employee - Anonymous Employee in City of Industry, CA

    I worked at Newegg (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    really support MIS Dept. Acceptable employer insurance. MIS Dept. Normally can get off work on time.

    Cons

    Bad management and too many political issues. PM Dept. leaders are only knowing how to speak, ask.


  3. Helpful (18)

    Hydra

    Former Employee - Anonymous Employee in City of Industry, CA
    Former Employee - Anonymous Employee in City of Industry, CA

    I worked at Newegg full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    First, I had always told people that no matter what happens, NE will be at minimum, 3 stars for me. The reason is that a few years ago I was in a bad situation and really needed a solid job, and NE gave me a chance. I will always be grateful for that and will never forget it. In this review, I will describe 5 observations. Hopefully it helps you understand the company better. The first observation is positive, and the rest are not. Great People NE is full of great people. It's one of the largest employers in the city, and you'll make a lot of friends working here. Everyone's dealing with the same issues, so there's camaraderie among us. Since many people are scratching for tight margins, you'll find that there are some sharp thinkers here. You'll get a good understanding of the eCommerce channel retail industry if you're paying attention.

    Cons

    Talk People here are so bored that they salivate at any tiny possible rumor about others. I've never seen a workforce so interested in what is happening to other people. You'll be the last person to know anything bad about you. It's the exact opposite of clear and constructive feedback. To this day, I still can't understand the benefit of collecting and building a secret case against a peer and submitting it to their superior vs. talking directly to the peer hoping to help them out in their career. It's a poisonous concept and unfortunately, instead of being discouraged, the snakes are rewarded with favoritism (see Cancer Cells next). Cancer Cells In a body, cancer cells are basically cells that multiply without control and have no function, but damage healthy cells and organs. Over time, people die because the ratio of cancer cells is too great, causing system failure. In a company, it's the same thing. Every company has its share of cancer - those employees who really shouldn't be there and create little value, but are protected or favored by higher cancer cell employees. A great company, like Google for example, might have 1 cancer cell for every 20 healthy cells. The body (company if you will) can survive like this and maybe even thrive, carrying the dead cancer weight with them to prosperity. Here though, the ratio is something like 3 cancer cells out of 5. There are so many cancer cells in leadership positions who don't understand that you can't save all cancer cells. They don't compromise on it, and instead they just transfer people around who should have been let go years ago; people who have little professional capability outside of this company. This company would be much healthier if they tried to get the ratio back to at least 1 cancer cell per 3 healthy cells. It's probably too late though, and the problem is, when it's time to cut costs, leaders look at their team and think hmm... I have these 3 cancer cells and 1 healthy cell, but the 3 are my hand-picked people from China. Healthy cell, you gotta go. Considering the amount of dead weight in this company, I actually think there are some very strong people here keeping the whole ship afloat. "Leadership" I have the word in quotes because it's not quite the leadership you think. People are put in leadership positions (I was one of them) and then talked to like children. I was asked to select members of my team for scheduled training and then overridden later on scheduling. Childish things are measured alongside actual metrics. Perception far out-weighs performance, and if your performance is good, your boss will say "he can do even more" to limit your growth. Meanwhile, you've out-performed your entire team of both healthy and cancer cells, but you "can do even more". When a senior level manager provides this as feedback, I question their ability to process in a general sense the effectiveness of their subordinates. My answer to them is "hey, are you sure you're not the one who can do more? Because it seems like you can do 'morer' than I can." It calls to mind one of the dumbest slogans in recent memory - 99 Ranch Market's (also Chinese): "For 100 We Try Harder". Uh.. you picked your own name. Meaningless. Reality Distortion Your relationship with NE will resemble a bad marriage. They'll try their best to make you feel like you're worth very little in the industry, and that you have a lot to learn. They want you to believe that nobody wants you, and you're stuck here. They want you to think that you're ugly, dumb, and lucky that they gave you a job when you're actually beautiful and smart. It's like the story of Cinderella for some here. They'll abuse you until you decide to leave, and then they will offer you a lot to save the marriage - more pay, transfers, promotions, title changes. But by then, it's always too late. The love's gone. (By the way, don't take those offers. You really think they'll keep you around if you stick around after threatening to leave?). I'm not sure if this is all a concerted strategy by top mgmt. or if they are really so blind that they can't figure out which employees are ACTUALLY stuck here, and which choose to be here. Making the mistake of thinking everyone is stuck here leaves you with only one result - you get to keep everyone who's stuck here. Bye.

    Advice to Management

    Clean up your cancer cells. At least make some compromises - say convert half the existing cancer overhead (it's millions of dollars, trust me) into budget that could go toward maybe hiring a real software development team, so you can build a strategy against competitors like Amazon. I had this concept in mind long ago. Put together 10-20 solid software engineers attracted here at market rate. Form a "special forces" team with these guys who's sole purpose is to develop smart solutions and competitive advantages. Facebook hack-a-thon anybody? The current method of using an army of deal merchandisers who have little technical / analytical capability to take on a competitor full of software developers building algorithms to steal your market share is like sending a bunch of riflemen against a nuclear submarine. Most importantly, understand and recognize the skills and values that each employee brings to the table. I think Newegg can improve their employee retention (especially quality employees) by going to lengths to fit great employees into great roles with better pay. When someone's good, don't play favorites and don't be stingy. A lot of the most trusted management here has been here forever, and are friends or relatives of the owner. They grew with the company, but they don't really know how to manage a company of this size. I would highly recommend that some of them take some management classes and go through a learning process to improve themselves, instead of paying attention to everyone below and forgetting that they're a part of the problem too. If they were reading this, they'd dismiss it because they know best (improve myself? BAH). Luckily, I won't have to be around and frustrated by that mindset any longer. Good luck.


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  5. Helpful (2)

    Good company but bad top management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Los Angeles, CA
    Current Employee - Architect in Los Angeles, CA

    I have been working at Newegg full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Both teams and employees are talented and proactive to get achievements.

    Cons

    Top management is terrible. Totally not follow any flow or rules. No goal-oriented and planning.


  6. Helpful (2)

    Good people too much micromanagement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Whittier, CA
    Former Employee - Customer Service Representative in Whittier, CA

    I worked at Newegg full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    You'll meet some great people working way too hard without enough recognition. Benefits are ok as long as you aren't trying to put a whole family on them.

    Cons

    The office is cutthroat and gossipy. Trying to advance is like a junior high popularity contest between those who have garnered the most favoritism from management. Management that is close-minded toward any ideas other than their own. Despite always boasting record sales budgets and bonuses continue to get slashed and lowered every year.

    Advice to Management

    None They wouldn't listen or even consider it if you offered it to them. Hopefully they stop paying everyone 2-8 dollars an hour below the industry standard for every job there.


  7. buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Newegg

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    you can learn a lot in a short time

    Cons

    they wont pay you base on market avarge and they are keep cutting people


  8. Helpful (1)

    Customer Service Agent

    Former Employee - Customer Service Agent in Norwalk, CA
    Former Employee - Customer Service Agent in Norwalk, CA

    I worked at Newegg part-time (More than 3 years)

    Pros

    Working for any dot com company would look great on your resume. My advice is to work here for a couple of years just for the resume build-up. You will learn a lot from this industry. You get benefits (as a full-time employee) vision, dental, and health. The company also offers paid time off. Paid holidays and food for upcoming holidays. I would give a 0/5 if I could.

    Cons

    There is a lot of micromanagement, at least when I worked there. We had a rule once, not sure if they still have it, where if any of the queues were in red (wait time more than one minute or so) then we could not be doing anything else and must take care of the incoming call. We would use this downtime to follow up with customers on their own respective issues. That being said, I once had to contact UPS on behalf of a customer regarding the customer's package. I got off from taking any calls when the queues were not in red. The moment I get UPS on the line, the queues go in red. Almost immediately...as soon the holding times get in the red, I get this instant message from a supervisor asking me why I was not taking any calls. It was difficult reading the message and responding while I am over here trying to fix things with UPS for the customer. It was absurd. I would say that I was one of their better agents, but stuff like that is what got me out the door. No bonus. Merit increases are a joke, 5%, when you are making $11.00 per hour and have to put up with a bunch of BS. Managements explanation was that, the budget for the increase was minimal and thus have to distribute the "bread" among everyone. Absolutely no time off starting on Black Friday. Mandatory OT, working up to 12-hour days. Morale decreases. Many people get sick and management sends an email stating that we should do our best to be at work while sick so that we can take care of the customer. They advise their employees to get as much rest as possible, but want them to work ridiculous hours during the holiday season. It is a Chinese company....go figure.

    Advice to Management

    Retain your good employees. Give them good bonus and raises. Do not under-staff.


  9. Full-Time Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in City of Industry, CA
    Current Employee - Anonymous Employee in City of Industry, CA

    I have been working at Newegg

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    friendly work environment, learn a lot about the ecommerce industry, hours are pretty standard 8:30 to 5:30

    Cons

    upward mobility limited, not many work perks, high turnover rate of employees due to competitiveness on salary and promotions

    Advice to Management

    encourage more upward mobility through promotions within the company instead of hiring outside talent all the time


  10. most people are nice, but the company is definitely changing

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Analyst in City of Industry, CA
    Current Employee - Analyst in City of Industry, CA

    I have been working at Newegg full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    very open, you can learn a lot if you want to

    Cons

    the industry is competitive, the company is a little stressed


  11. Great teammates, horrible top management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in City of Industry, CA
    Former Employee - Product Manager in City of Industry, CA

    I worked at Newegg

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free tea, free coffee, coworkers to share your misery

    Cons

    I'm sure everyone else here has already said enough, and yes, its true.

    Advice to Management

    Maybe, just maybe, listen to people who actually have sound advice and stop doing whatever it is that you're currently doing.



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