Nexmo Reviews

Updated August 12, 2015
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3.4
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Tony Jamous
20 Ratings

22 Employee Reviews

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  1. Helpful (4)

    Rock Solid Technology, Smart Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Director in San Francisco, CA
    Current Employee - Digital Marketing Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nexmo full-time (Less than a year)

    Pros

    - Technology delivers on the promise - Incredible revenue growth - C-level leadership welcomes new ideas; decisions are facts-based and thoughtful - Seasoned leadership team has been brought in to take the company to the next level

    Cons

    - San Francisco office needs a better coffee machine


  2. Helpful (3)

    Trending down, be cautious

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Had tons of potential at one point. Some nice brand name customers. Office is set up to have fun. Some very talented people but many driven out.

    Cons

    Chasing competitors. Losing key deals. Staff turnover is scary. No sales leadership. Sales culture is lacking. Office fun stuff is used but people are tentative about it. Not enough sync between marketing and sales. HR is weird and came from big co's like MSFT and Google - this is a lean start-up so many alignment issues. Can only live off of the main customers for so long. Mandatory reading for all employees is "Leadership and Self-Deception, Getting out of the box" - also weird.

    Advice to Management

    Go on vaca and think about Plan B and implement quickly. Get out of your own box, don't over think things. Have more fun. Don't project, stop it with the book.


  3. Helpful (11)

    Revenue Growth and nothing else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Fast Growing, Good Product, Global first in product and thought

    Cons

    CEO seems to be looking to cash out. Decisions are short term. Not a good environment.


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  5. Helpful (17)

    There are tons of awesome companies to work for in the bay area, this isnt one of them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nexmo full-time (Less than a year)

    Pros

    Some of the people there are pretty cool Get to work with a wide variety of companies Very international, you'll probably get the chance to travel internationally for work a couple times a year Some of the products are actually very good and there is good opportunity to keep growing the business There are a few good executives but they're the minority unfortunately The London office is awesome and morale is much higher there

    Cons

    Management asks you to write positive reviews The star rating is very misleading to how employees actually feel about the company, people just don't feel safe talking about it. Look at the "trends" feature to see a more accurate picture The stupid HR people who go around leaving fake reviews and commenting on other people's honest reviews, The culture is terrible and employees are treated like crap every step of the way The CEO is a tyrant and will screw you over the first chance he gets regardless of how long you were with the company or what you've contributed Early employees got worse stock options than people they hired two years after them Pay isn't competitive with the area Some really awful executives Derision and condescension are the norm, going to HR will only get you in trouble when they tell the person that you complained about what you said No real performance reviews, you'll probably just be fired without warning (happened a few times) They'll change your pay constantly If you're in sales they'll just refuse to pay you on big accounts that you bring in and make excuses for why The CEO's favorite people have zero accountability and will be held to a completely different standard No transparency, they won't tell you what your stock options are worth Good people are quitting at an alarming rate, a lot of them very recently. What's going on? The company just hires the cheapest people they can find, not the best Really good, honest people are taken advantage of

    Advice to Management

    Most of you have no business being in management but the ones that do need to have a spine and stick up for what you know is right Fire the people that you KNOW are problems, why bother letting them stick around poisoning the well? Get the board involved ASAP


  6. Helpful (12)

    :(

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time

    Pros

    The company is the epitome of lean startup-- and many of the employees are wonderful to work with. They have a great team of international people.

    Cons

    -The company is trending down as a result of lost business, failed mergers, and banking on products that don't exist to fill the pipeline. - Their main competitor has gained some of their best employees and customers due to better business practice and better product. - Many of their employees aren't paid fairly according to their quota and contract-- "overachieving" sales quota is met with disdain, and you simply will not be paid according to your performance.

    Advice to Management

    None. Your company held lots of promise, and your employees worked hard in light of that. Sadly, your emotionality and short-sightedness has resulted in lackluster performance and a shell of a company which lends value to neither your employees, your customers, and at this point, yourself.


  7. Helpful (9)

    Once held such great promise...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (Less than a year)

    Pros

    work with some great people occasionally travel internationally product is pretty good London office is awesome

    Cons

    the CEO micro manages every aspect of the business which is why so many good smart people who started early on, are leaving all the time You really need to fight to be paid for what you are worth so know your worth or you'll get taken advantage of, and I'm not sure if this is malicious in nature but it's a problem. In fact the CEO openly encourages people to go get other offers to see how much they are worth on the market. The HR department was renamed "People and Culture" which is sham because culture is bad and people are incredibly undervalued, unappreciated and leaving. HR at Nexmo exists to protect upper management and nothing else. Is it better to have no company values or values that every single employee mocks behind management's back? People try to do the right thing then get scolded for it, so don't bother speaking up. If you are free thinking individual with talent and who likes autonomy, this isn't for you. If you take and accept orders blindly without question, then might be the right fit.

    Advice to Management

    Where to start? If you could hit the reset button and try again, I'd recommend that but you can't so I guess have fun watching your core team leave. Hopefully then you'll realize that people make your company and good leaders should be doing whatever it takes to keep and inspire top talent.


  8. Helpful (12)

    Viewers beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Start-up companies are typically fun, young, and fast faced.

    Cons

    Not sure where to start, but I'd generally suggest avoiding this one. The company is trending down.

    Advice to Management

    Develop a better company culture, bring in leaders, treat your current employees better, and get aggressive with your competitors


  9. Helpful (10)

    Great people -- just stay out of CEO's Way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nexmo full-time (More than a year)

    Pros

    Some of the nicest, hardest-working people I've ever worked with.

    Cons

    The CEO is erratic, less than honest, and will make your life hell if you disagree with him, no matter how rational you are being. Twilio is a better product in most circumstances.

    Advice to Management

    Get therapy -- seriously. Your rages are the best recruiting tools Twilio ever had.

    Nexmo Response

    Jun 3, 2015 – Manager, Talent Acquisition

    Nexmo has been growing very fast over the last four years and our future is looking great. This quick pace is what makes start-ups exciting and at the same time challenging. We don't always get it ... More


  10. Helpful (3)

    Great culture, hard-working/driven people, & fun environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nexmo full-time (Less than a year)

    Pros

    Everyone at Nexmo is very passionate, driven, and fun to work with. The people & culture definitely do make the company. Since it is a startup, there is a lot of opportunity for growth here. I have only been here for a few months and have already been given the chance to work on many things that I have not in the past. Work hard/play hard mentality.

    Cons

    Since it is a startup, there is a lack of process. We are slowly and starting to put in processes but it is definitely a work in progress. Also, I feel like there are some miscommunications that happen between teams within the company. These are both things that the company is working on and I know will improve on- everyone is just adjusting to the rapid growth of the company.

    Nexmo Response

    Mar 26, 2015 – Manager, Talent Acquisition

    Thank you so much for taking the time to give us this feedback. We are excited to hear that you are enjoying your work with Nexmo, and the opportunities that are available to you here. We agree ... More


  11. Helpful (2)

    Growing like crazy, fun time to be here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales Executive in San Francisco, CA
    Current Employee - Business Sales Executive in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Nexmo full-time (Less than a year)

    Pros

    -Growing like crazy -no micromanagement -room to grow -good career opportunities -international experience -easy to have big impact -will have opportunity to do things outside of your job description

    Cons

    -It's a start up, things change quickly so you must be able to adapt -Limited resources sometimes, getting better as we grow though -Will be asked to do things other than job description because its a start up (not a con for everyone)

    Advice to Management

    Delegate.

    Nexmo Response

    Mar 26, 2015 – Manager, Talent Acquisition

    Thank you for taking the time to give us some feedback! We agree, it is a crazy, and fun time to work at Nexmo. We are growing, lots of new faces are showing up around the office.. yet our focus ... More



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