Next Retail

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Next Retail Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.2 40 reviews

75% Approve of the CEO

Next Retail Chief Executive Lord Wolfson of Aspley Guise

Lord Wolfson of Aspley Guise

(4 ratings)

56% of employees recommend this company to a friend
40 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible

    Sales Assistant (Former Employee) Nottingham, England (UK)

    ProsThey give good staff discount and uniform allowance. Booking time off and contracts were good.

    ConsI started when I was 17, I was therefore only ever considered as someone who was young with no aspirations of going higher. I hoped to work my way up into merit sales and did all the necessary requirements but a year later I was still waiting. Sale times are very stressful. Training is not very good and does not adequately prepare you. Manager showed no respect for staff and I was often left alone on the floor, leaving high security risks. Often spoken to in a rude manner. My contract day changed and I was not informed of it.

    Advice to Senior ManagementImprove training.
    Ensure respect is shown so that all members of staff feel valued.
    Improve fairness and progression opportunities, for all ages.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun at times, unfair treatment of staff

    Sales Consultant (Former Employee) Stockholm, Stockholm (Sweden)

    Pros- gaining customer service experience and teamwork experience
    - Meet a lot of people
    - Nice customers at times
    - Great staff discount

    Cons- Unfair distribution of work,
    - unfair treatment of staff
    - favoritism
    - Focus on the negatives
    - Extremely incompetent managers
    - Disorganized company
    - Compulsory to work sales
    - A lot of pressure
    - Poor working conditions

    Advice to Senior ManagementHire more competent managers

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fantastic experience

    Customer Service Supervisor (Former Employee) Leicester, England (UK)

    ProsExcellent management who were supportive and nurturing.
    Fantastic training that was thorough, well designed and executed with excellent follow up support.
    Varied job roles and excellent opportunities for progression.
    Cared about your own development and objectives and provided opportunities to reach these for those willing to put in the time and effort.
    Great pay - excellent bonus, monthly and seasonally.
    Great concessions - 25% discount, Staff Shop access and VIP Sale.
    Good long term support and appraisals.
    Overall - great, fun and lively working culture, sometimes damaged by business changes.

    ConsConstantly changing goalposts.
    A lot of pressure on staff which can affect morale.
    Difficult to get time off and unrealistic management of holidays.
    High degree of flexibility and resilience required.

    Advice to Senior ManagementMore considerate management of employees with regards to holiday, disputes etc.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Interesting and sometimes fulfilling

    Sales Advisor (Current Employee) West Thurrock, England (UK)

    ProsThere are times that you serve the nicest customers who really appreciate your efforts.

    Some of the managers, particularly on my floor are easy going and easy to relate to

    ConsPleasing the commercial manager can be somewhat difficult. Hours, one minute you are bombarded with hours to work and other times there are not enough available hours to work and earn a living

    Advice to Senior ManagementTry and engage more with your staff. If you were to really sit down and examine why staff members are leaving you'd find that 6-7/10 you are the reason for it.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good place to work as a student. Would not recommend long term

    Home Customer Service Advisor (Former Employee) Leicester, England (UK)

    ProsPays well for a call centre job and because Next does so well bonuses are near enough a dead certainty

    ConsToo strict, many changes in managers and no real prospects for promotion

    Advice to Senior ManagementTry to get some consistency in the work place. Rules are different with each manager so call reviews vary per manager

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I Expected More.

    Sales Consultant (Current Employee) Southampton, England (UK)

    Pros- Good pay eventually
    - 25% discount
    - Uniform allowance
    - Friendly people
    - Nice environment to work in
    - Generally good customers

    Cons- Held back by rules
    - Employees aren't very empowered
    - Feel like you have to ask permission for everything
    - Lack of appreciation for good works
    - Focus on the negatives
    - Some incompetent managers
    - Priorities aren't in order

    Advice to Senior ManagementAlthough there is a strong message of great customer service sent to the stores from the head office, people who have consistently great customer service seem to be overlooked. Furthermore, in-store emphasis on fitting rooms is low, causing a lot of stolen items.

    I expected more from such a well known and reputable company.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Lovely colleagues but restrictions

    Sales Consultant (Former Employee) York, England (UK)

    ProsEveryone is lovely, given plenty of training, plenty of opportunities available.

    ConsCompulsory to work sales, restrictions on what you can do as in all chains so little initiative needed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Horrible treatment!

    Sales Consultant (Former Employee) Manchester, England (UK)

    ProsBrand name, discount (25% off), uniform allowance, most of the staff are friendly

    ConsDisorganised training, No respect for your hard-work. Rude managers. Discount card didn't arrive even after two months of working there!

    Advice to Senior ManagementA simple thank you upon being released would have been nice.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Loved every minute

    Sales Assistant (Former Employee) Limerick, Limerick (Ireland)

    ProsDiscount on clothes and same for friends.

    ConsWorking on st. stephans day sale

    Advice to Senior ManagementMore communication between the different departments

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I can't believe how horrible this company is!! Why did I apply here?!?!?

    Sales Consultant (Former Employee)

    Pros25% discount
    That's it!!
    Good clothes
    U can meet one nice person if ur lucky
    Allegedly a good brand (!)
    Being sarcastic

    ConsAh where to start

    Your expected to work random shifts they give you. If for what ever reason you can not do that shift you are subjected to a disciplinary hearing!!
    Managers are egotistical idiots
    part timers can only do 20 hours
    Company is completely disorganised
    Pay is rubbish
    Head office will screw ova staff to keep customers happy

    Advice to Senior ManagementUp yours!!! I hope you all get sacked and go on the dole you two faced b

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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