Next Retail Reviews

Updated September 14, 2014
Updated September 14, 2014
48 Reviews
3.3
48 Reviews
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Next Retail Chief Executive Lord Wolfson of Aspley Guise
Lord Wolfson of Aspley Guise
7 Ratings

Employee Reviews

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  1.  

    Fun at times, unfair treatment of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Stockholm, Stockholm (Sweden)
    Former Employee - Sales Consultant in Stockholm, Stockholm (Sweden)

    I worked at Next Retail part-time for more than a year

    Pros

    - gaining customer service experience and teamwork experience
    - Meet a lot of people
    - Nice customers at times
    - Great staff discount

    Cons

    - Unfair distribution of work,
    - unfair treatment of staff
    - favoritism
    - Focus on the negatives
    - Extremely incompetent managers
    - Disorganized company
    - Compulsory to work sales
    - A lot of pressure
    - Poor working conditions

    Advice to ManagementAdvice

    Hire more competent managers

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Interesting and sometimes fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  West Thurrock, England (UK)
    Current Employee - Sales Advisor in West Thurrock, England (UK)

    I have been working at Next Retail part-time for more than a year

    Pros

    There are times that you serve the nicest customers who really appreciate your efforts.

    Some of the managers, particularly on my floor are easy going and easy to relate to

    Cons

    Pleasing the commercial manager can be somewhat difficult. Hours, one minute you are bombarded with hours to work and other times there are not enough available hours to work and earn a living

    Advice to ManagementAdvice

    Try and engage more with your staff. If you were to really sit down and examine why staff members are leaving you'd find that 6-7/10 you are the reason for it.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good place to work as a student. Would not recommend long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Customer Service Advisor  in  Leicester, England (UK)
    Former Employee - Home Customer Service Advisor in Leicester, England (UK)

    I worked at Next Retail part-time for more than a year

    Pros

    Pays well for a call centre job and because Next does so well bonuses are near enough a dead certainty

    Cons

    Too strict, many changes in managers and no real prospects for promotion

    Advice to ManagementAdvice

    Try to get some consistency in the work place. Rules are different with each manager so call reviews vary per manager

    Recommends
    Neutral Outlook
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  5.  

    Lovely colleagues but restrictions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  York, England (UK)
    Former Employee - Sales Consultant in York, England (UK)

    I worked at Next Retail as a contractor for less than a year

    Pros

    Everyone is lovely, given plenty of training, plenty of opportunities available.

    Cons

    Compulsory to work sales, restrictions on what you can do as in all chains so little initiative needed.

    Recommends
    Positive Outlook
  6.  

    I Expected More.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Southampton, England (UK)
    Current Employee - Sales Consultant in Southampton, England (UK)

    I have been working at Next Retail part-time for more than a year

    Pros

    - Good pay eventually
    - 25% discount
    - Uniform allowance
    - Friendly people
    - Nice environment to work in
    - Generally good customers

    Cons

    - Held back by rules
    - Employees aren't very empowered
    - Feel like you have to ask permission for everything
    - Lack of appreciation for good works
    - Focus on the negatives
    - Some incompetent managers
    - Priorities aren't in order

    Advice to ManagementAdvice

    Although there is a strong message of great customer service sent to the stores from the head office, people who have consistently great customer service seem to be overlooked. Furthermore, in-store emphasis on fitting rooms is low, causing a lot of stolen items.

    I expected more from such a well known and reputable company.

    Doesn't Recommend
    Positive Outlook
  7.  

    Horrible treatment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Manchester, England (UK)
    Former Employee - Sales Consultant in Manchester, England (UK)

    I worked at Next Retail part-time for less than a year

    Pros

    Brand name, discount (25% off), uniform allowance, most of the staff are friendly

    Cons

    Disorganised training, No respect for your hard-work. Rude managers. Discount card didn't arrive even after two months of working there!

    Advice to ManagementAdvice

    A simple thank you upon being released would have been nice.

    Doesn't Recommend
    Negative Outlook
  8.  

    Loved every minute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Limerick, Limerick (Ireland)
    Former Employee - Sales Assistant in Limerick, Limerick (Ireland)

    I worked at Next Retail part-time for less than a year

    Pros

    Discount on clothes and same for friends.

    Cons

    Working on st. stephans day sale

    Advice to ManagementAdvice

    More communication between the different departments

    Recommends
    Neutral Outlook
  9.  

    I can't believe how horrible this company is!! Why did I apply here?!?!?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Next Retail part-time for more than a year

    Pros

    25% discount
    That's it!!
    Good clothes
    U can meet one nice person if ur lucky
    Allegedly a good brand (!)
    Being sarcastic

    Cons

    Ah where to start

    Your expected to work random shifts they give you. If for what ever reason you can not do that shift you are subjected to a disciplinary hearing!!
    Managers are egotistical idiots
    part timers can only do 20 hours
    Company is completely disorganised
    Pay is rubbish
    Head office will screw ova staff to keep customers happy

    Advice to ManagementAdvice

    Up yours!!! I hope you all get sacked and go on the dole you two faced b

    Doesn't Recommend
    Negative Outlook
  10.  

    Great place to work ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Next Retail part-time for less than a year

    Pros

    - Customer satisfaction is always at the forefront
    - Ability to move between departments
    - Training provided if there for the long-haul
    - Staff and employee discount (Next & Lipsy)
    - Great vibe especially during the Olympics

    Cons

    - Childish behaviour by some of the management (depending on location)
    - Pay could be much better
    - Expect to go above and beyond even though pay is poor
    - Lack of respect to new staff by some senior management

  11.  

    a Fantastic company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Leicester, England (UK)
    Current Employee - Human Resources in Leicester, England (UK)

    I have been working at Next Retail full-time for more than 3 years

    Pros

    Great development
    Good internal promotion
    Great atmosphere to work in.

    Cons

    There are no real cons to working at Next, its has a hard working culture but a fun one too.

    Recommends
    Positive Outlook

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