Next Retail

  www.next.co.uk
  www.next.co.uk

Next Retail Reviews

Updated December 19, 2014
Updated December 19, 2014
84 Reviews
3.4
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Next Retail CEO Simon Wolfson
Simon Wolfson
12 Ratings

Review Highlights

Pros
  • The staff discount was a great benefit and the people who worked there (in 16 reviews)

  • 25% off after several weeks work is a good discount (in 8 reviews)


Cons
  • The shift patterns are 3 hour shifts for part timers and you can only work a maximum of 20 hours per week (in 3 reviews)

  • Too strict, many changes in managers and no real prospects for promotion (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Terrible - Bristol Cribbs Causeway Mall store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Bristol, England (UK)
    Current Employee - Sales Consultant in Bristol, England (UK)

    I have been working at Next Retail part-time (less than an year)

    Pros

    -You get 25% discount
    -Uniform allowance is very good
    -Products are very nice
    -Rota system is very good as you can view from home.

    Cons

    They are very manipulative, they will always step over your hours especially if you're under 18 as you are cheaper to bring in.

    Higher Archy system is well set, if you're new or temporary you're treated like pure scum being given terrible jobs and spoken to like a degenerate.

    Managers have no respect for other employees, and will always feel like they're having a go at you. (Only recently were they fighting in there Christmas party).

    People who are there longer or more well known tend to be bullies and act like they're managers as they lounge around or flirt with other member of staffs.

    You have no flexibility at all, if they give you a shift put of your availability you're expected to work it. Many people have quit working for next as they are failing A levels due to work load from next.

    Customer are quite aggressive and annoying, on various occasions I have seen girls leaving shop floor crying due to horrible customers.

    Advice to ManagementAdvice

    Stop acting like you're posh and all high and mighty. Take your employees feeling and thoughts in to considerations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Retail

    Pros

    Meeting new people, gaining customer service experience and teamwork experience which helps when applying for future jobs where good communication, teamwork etc are necessary

    Cons

    Unfair distribution of work, unfair treatment of staff- some managers were quick to get you in trouble for things they themselves were in fact doing.

    Doesn't Recommend
  3. 1 person found this helpful  

    Very interesting, Learnt a lot within Fashion Retail and have become highly knowledgeable in this sector of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Advisor in Lincoln, England (UK)
    Current Employee - Senior Sales Advisor in Lincoln, England (UK)

    I have been working at Next Retail part-time (more than an year)

    Pros

    Great staff, Good learning product knowledge and the hours are flexible, a good first job and made great friends.

    Cons

    There is no progressions within the company personally and I feel your not rewarded very well for the efforts you put in.

    Advice to ManagementAdvice

    Making training more priority as I had to teach myself at some points by watching other staff members with experience.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Surprisingly bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Next Retail

    Pros

    Discount.
    First dibs on Sale.
    Company has good reputation in general with the public.
    99% of customers are really pleasant.
    Having a nice, presentable uniform.
    Getting paid correctly so far, just over minimum wage.
    Paid induction.
    Really good online employee portal.
    Some staff members are nice (but after reading some reviews on here they are probably two faced; I hope not).

    Cons

    Being spoken to and patronised like a child, I have also learnt not to ask for help anymore, as you just get looked down on, treat like you're stupid and expected to know everything from the off, which makes you look stupid in front of the customers.
    I can't believe from the other reviews I've read that it happens in nearly every store, I expected better.
    Being ignored, dehydration, feeling useless most of the time.

    Advice to ManagementAdvice

    Happy staff are much more important than you think.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    My experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Assistant in Prague (Czech Republic)
    Former Employee - Shop Assistant in Prague (Czech Republic)

    I worked at Next Retail

    Pros

    A goog opporunity to earn some pocket money as a part-time worker.
    Communication with people(in some cases)

    Cons

    Poor management organization
    Low salaries (in comparison with other shops)

    Advice to ManagementAdvice

    Speaking about Prague NEXT shops: to organize your management well, try to see howthe situation looks like from the view of your workers, not just like you want it to be.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Good experience for customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)

    I have been working at Next Retail part-time (more than 5 years)

    Pros

    Train new people, good discount, good friends and support from colleagues and management, good flexibility of working hours if part time

    Cons

    Sale prep can be stressful but works out in the end

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Next Sales Consultant in Reading, England (UK)
    Current Employee - Next Sales Consultant in Reading, England (UK)

    I have been working at Next Retail

    Pros

    Nothing to say positive to say. The mangement is rude arrogant I hated working there

    Cons

    Staff turnover
    Rude management
    Management are unprofessional
    Just horrible place to work

    Advice to ManagementAdvice

    Train the management better

    Doesn't Recommend
    Negative Outlook
  9.  

    Used like a skivvy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor in Blackburn, England (UK)
    Former Employee - Customer Advisor in Blackburn, England (UK)

    I worked at Next Retail part-time (less than an year)

    Pros

    Good staff discount good customer service generous uniform discount some new staff nice good product range

    Cons

    Well what can I say possibly the worse place I've ever worked did 8 weeks on a temp 6 hour contract and believe me the experience was not nice!
    Training minimal you get someone saying I will show you the till it gets busy and your left on your own
    The employee learning portal hardly ever works from home
    The temp staff are bossed around by the permanent staff you get all the rubbish jobs while they stand round chatting
    If you ask for help because you don't know you get abuse you should know this have they not shown you etc etc
    The stockroom staff are bully's getting the women to do all the hard jobs like ripping open boxes while they put clothes on hangers
    The performance review well you only got two stars because you were off sick so we will punish you by not offering you any extra shifts
    The managers delegate and do next to nothing
    The stock room is a mess with a filing system that doesn't work for anyone
    There are no breaks if your on a 4 hour shifts try workung four hours with no water it defys mazlows basic levels sorry for that doing a degree
    And if you dare to go toilet you are slated for leaving your staff members either that or they say to you as you going in toilet is your shift over!
    You can be serving a big queue next thing that happens someone will shout at you tidy this till up put that stick out before you have chance to catch your breath
    There is no organisation you can be on menswear quite happy working then it's get to children's wear we are busy you get there they aren't busy its lazy full time permanent staff saying get that stock out
    All in all if you want to be treated like dirt and be prepared to get all the rotten jobs and treated like a skivvy and spoke to like dirt work for next !!!

    Advice to ManagementAdvice

    You need to clean your act up

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Up and down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Retail part-time

    Pros

    Good Benefits - 25% Discount

    Cons

    Dealing with some tough customers
    Senior management not brilliant

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Ok so far

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Retail

    Pros

    Discount. Rota online. Some staff nice mostly the newish people

    Cons

    Getting nagged to approach more. Smile. Im not a miserable person im just natural .some people don't want to be bugged when shopping with a fake smile.

    Advice to ManagementAdvice

    Show new people the ropes rather then getting other people to do it . Who are not bothered if you are up to speed or not .

Next Retail Photos

Next & TKmaxx Woking (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Next (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Next Offices - Enderby (Photo thanks to Geograph user Anthony Parkes, Some Rights Reserved)

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