Next Step Living

www.nextstepliving.com
Employer Engaged

Next Step Living Reviews

Updated February 26, 2015
Updated February 26, 2015
62 Reviews
3.1
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Geoff Chapin
47 Ratings

Review Highlights

Pros
  • Extremely visible leadership team with a great mission and vision for the company (in 5 reviews)

  • Great concept of using energy efficiency and free services as a lead generation machine for a home improvement company (in 4 reviews)


Cons
  • Rapid expansion has not been without growing pains, but operations are always improving (in 12 reviews)

  • Fixing poor customer service or doing quality work was not a priority (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    5 people found this helpful  

    Couldn't ask to work for a better comapny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Solar in Boston, MA
    Current Employee - Community Solar in Boston, MA

    I have been working at Next Step Living full-time (more than a year)

    Pros

    I was attracted to Next Step Living because of its mission and available opportunity, and have stayed with the company for nearly two years now because of the room for personal/professional growth offered and the positive energy of my colleagues. Management on all levels is incredibly approachable and usually very fair, something that is in my opinion an extremely important aspect for any business. At NSL, you're able to pursue whatever interests you most, and if you're dedicated to working hard and accomplishing the goals set out by the mission, you can get far and feel good about what you're doing.

    Cons

    In order to achieve such amazing growth that NSL has in the past six years, there's a need for aggressive sales strategies built into the operations, but everything the company provides is only in the customer's best interests. While I haven't experienced it myself very much, I have seen examples of poor middle management in other departments that value certain traits which don't often lead to a quality customer experience (e.g. canvasser team leads acting as bullies).

    Advice to ManagementAdvice

    I believe there is still room for more of a focus on promoting work-life balance, but I can't complain very much. Additionally, I believe managers should be held to even higher standards than those underneath them, and should be looked at in a number of different categories.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    NSL was great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Step Living

    Pros

    Their mission is the best reason to work there. It's highly successful too

    Cons

    Limits to growth within the company

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Disorganized but wonderful culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Step Living full-time (less than a year)

    Pros

    Love the culture and coworkers.
    Everyone is very approachable (including leadership team; CFO, CEO, COO etc.)

    Cons

    Very disorganized
    A lot of structural/Operational problems.

    Advice to ManagementAdvice

    Invest into customer service technology such as CRM, databases etc.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company, easy task, somewhat deceiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Canvasser in New Haven, CT
    Former Employee - Canvasser in New Haven, CT

    I worked at Next Step Living

    Pros

    I was hired by the CT branch head, he was excellent. Extremely understanding and knowledgable person. My field boss was really great. Although we both had the same tasks of canvassing to schedule appointments, he was not competitive and extremely helpful. Good pay, good hours and very flexible.

    Cons

    Not many cons, liked my bosses, liked my coworkers. Some competition between the other canvassers but thats expected. Only thing that I didn't like was how much they lead you to believe you will make with commission. The job pays 12.50 an hour which great and 135 for every appointment you set up after the appointment has happened. It is not a 'sales' job per say but it sure feels like one, knocking on doors and pitching to people. I myself was scheduling 2-4 appointments everyday I worked and my first month there after scheduling almost 40 only 5 people went through with the appointments. Good job, good pay but don't expect to be making a thousand dollars a week like I did and like they make you think. BUT, still a great opportunity

    Advice to ManagementAdvice

    Be more honest and fourth coming about how often people will not go through with appointments. It is pitched as a commission based job but really becomes an hourly.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Hard to make money and create a good life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solar Advisor in Boston, MA
    Former Employee - Solar Advisor in Boston, MA

    I worked at Next Step Living

    Pros

    Doing good things for the environment and home owners

    Cons

    Work on weekends and stressful selling environment

    Advice to ManagementAdvice

    Lead your team to develop winners and don't take business away from them by taking the best leads for yourself

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Eco-friendly factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Step Living

    Pros

    Valiant mission, friendly and smart coworkers

    Cons

    Low pay, stressful, tedious work

    Doesn't Recommend
    Positive Outlook
  8. 1 person found this helpful  

    Next Step Livng

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Step Living

    Pros

    A company who hang their coats on having an genuine enviromental impact. Their intentions lie in the right place, and have underlying talent who could have this company making breakthroughs in a greener future.

    Cons

    Problems with communicating with customers. Their chrun and burn mentality with not only clients, but their own staff. You get the feeling its starting to lose its "friendly neighbor" feel.

    Advice to ManagementAdvice

    Unite the programs into one cohesive unit. There are many working parts, you need to get EVERYONE on the same page.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    It's a great environment to work in.

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Next Step Living as a contractor (less than a year)

    Pros

    - Everyone is very welcoming at NSL
    - A laid back work environment
    - It's fairly easy to transfer from departments

    Cons

    - There's a dog in the workspace; stares at you as you eat your lunch.
    - The call center software was always breaking

    Advice to ManagementAdvice

    People need feedback to know how they are doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Next Step Living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outreach Event Representative in Boston, MA
    Former Employee - Outreach Event Representative in Boston, MA

    I worked at Next Step Living part-time (less than a year)

    Pros

    Helps you gain experience in a sales type job and you have a lot of chances to make a decent amount of money

    Cons

    We had to go to places like groceries stores where no one wants to take to you, so it can be very frustrating.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Boston, MA
    Current Employee - Inside Sales Representative in Boston, MA

    I have been working at Next Step Living full-time (more than a year)

    Pros

    -Lots of young, energetic people who's morals are well aligned with the company's mission
    -Casual work space
    -Room for movement/growth for hardworking employees
    -Quarterly socials to get to know your colleagues/informally meet with leadership

    Cons

    -Disconnects between different departments
    -Can be disorganized at times

    Advice to ManagementAdvice

    The cons I mentioned are unsurprising given the company's rapid rate of growth and I imagine they will be straightened out as you catch up with your success.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Next Step Living? Share Your Experiences

Next Step Living

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.