Next Step Living Reviews

Updated August 21, 2014
Updated August 21, 2014
32 Reviews

3.0
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Geoff Chapin
25 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    On the rise...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Step Living

    Pros

    A young and energetic group of people who are motivated in making a difference.

    Cons

    Still going through growing pains. Makes things hectic at times.

  2.  

    First 6 months are great, then all down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Next Step Living full-time for more than a year

    Pros

    -Many people have a really great dream here, and that is to provide people a better existence through green(er) living in improving their home.
    -The dream that started this company was great, and that's what keeps some wonderful stead-fast employees here

    Cons

    -Management tends to be really terrible, especially in the Inside Sales and Sales departments, unable to implement direction without a whole lot of stick and no carrot
    -CEO is a really nice guy and acts as a very pretty face for the company, but has his head in the clouds and cannot seem to realize there is anything wrong with his baby
    -High-level management spend the day peacocking around the office from 9-4. I'm pretty sure the entire company is run by one of the sales managers.
    -Company has paid a great deal of money to have it's salesforce straightened out only to find it is a new configuration of terrible
    -Huge disconnect between departments, customers get lost in the cracks as departments cannot figure out how to communicate in the 'proper' manner with each other as emails and extensions are constantly changed
    -Low level workers run on passion as they are loaded down with too much work and not enough support, turn-over is nuts due to the fact that folks just break

    Advice to ManagementAdvice

    -Don't fall into the common problem that green companies trend toward-Great ideals but a total disconnect with implementation and follow-through. So many green companies have limped along based on their fancy websites and great ideas, but lack a good, connected workforce. The little people make the fancy concepts come to life. Less money on a new logo every week and more on figuring out how to get the customer what they need on time please!
    -Managers should spend a week shadowing lower-level workers to get a feel of how the process works and not preach how to fix things. We get that you may have shadowed a day and spent the entire time trying to correct what we do. Stop. Listen. Observe.
    -Stop sending out 'NSL success stories' to try to improve morale. Those stories are from work done on Board Members homes. Of course they have had great service, their accounts are flagged VIP customers and they will receive the best treatment, not the norm treatment.
    -Figure out if you want to be a sales company or a green company, because customers are getting really ticked at being played on the green front and then getting gutted on the sales end.
    -CEO is trying to make inroads into other states right now when the main Boston office can barely keep functioning! Seriously, heal your problems at home and make a good, solid, functioning company before trying to blunder into more markets
    -You encourage employees to apply to other positions within the company and then shoot them down in favor of an outside contender or the managers favorite. Either be straight and don't encourage, or be fair.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Great company with hard working and fun employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    I worked at Next Step Living full-time for more than a year

    Pros

    Fast paced and engaging environment, great employee base, and good camraderie. Also a very successful

    Cons

    Sometimes are overworked because of seasonal swing in customer demand, and management isn't ideally transparent.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Solar Sales Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Next Step Living full-time for more than a year

    Pros

    The Company is well run and has the optimal number of layers of management to not only improve the customer experience but also the efficiency and profitability of the company. I am always impressed that team leaders and sales managers are focused on the customer.
    NSL makes a very large impact and constantly trains its employees to better themselves, enhance their knowlege about energy efficiency and articulate that to the customer so that a family may take meaningful action to save money, become more comfortable, and improve the enviroment.

    Cons

    Salaries are not the highest but if you are in sales, your performance-pay is based on your work ethic, ability to take constructive criticism, and persistence - they teach the rest.

    Advice to ManagementAdvice

    Stay on track, utilize customer base to introduce new product offerings to help customers save money and reduce dependence on oil and gas.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    A Fast Paced and Growing Company where employees have a real impact!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Next Step Living full-time for more than a year

    Pros

    NSL is truly a mission based company that has a positive impact on its customers and the environment everyday. I don't know many other people who are as excited and happy to go to work every day as the people that work here. There are incredible opportunities for growth here. While most employees are at NSL because of it's environmental impact, it's also a great fit for people looking a unique and rapidly growing company.

    Cons

    You should not work here if you're looking for a typical 9-5, cookie cutter job where everything is laid out for you on a daily basis. There are growing pains at NSL and it can often be hectic, but no where else are you given an opportunity like this to take a project or a job and use it to have such an impact on your own personal and career development, customers and communities, and the environment. Every day is a new challenge and a learning experience, and that's what makes it such a unique place to be.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Only if you're desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Energy Advisor
    Former Employee - Energy Advisor

    I worked at Next Step Living full-time for more than a year

    Pros

    Coworkers are nice and most share the same interests. In a good industry with many growth opportunities in the energy sector. Hands on experience with a diverse range of energy technologies.

    Cons

    I normally refrain from these reviews but I've grown tired of seeing these inflated ratings from the NSL HR department. This company brags publicly about it's growth but if you're one of the ones working within the company you loathe such growth. Very disorganized, churn-and-burn mentality with its employees and greenwashing are just a few of the things that come to mind when looking back at my time with NSL. Regardless of your role with the company you'll feel like a used car salesman because of flawed metrics and childish prize competitions for top conversion numbers. NSL hires a lot of recent college grads or professionals switching careers that won't speak up about the issues. Bottom line is only take a job with this company if you plan to stay a year at the most, which is what most do.

    Advice to ManagementAdvice

    If you really are serious about making a difference in the residential EE industry take a hard look in the mirror and fix your core business. Too many inefficiencies in operations and poor morale can be fixed if you slow down and invest more in your employees personally and professionally.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Low end of market range, nice people, chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Next Step Living full-time for less than a year

    Pros

    Great people
    Young company
    Flexibility with start times
    Quick hiring process
    Monthly socials (free food, wine & beer)

    Cons

    Rapid growth without focus on core business
    Lack of focused direction from management
    More time putting out fires than preventing them

    Advice to ManagementAdvice

    Take a look at business practices and find ways to make them more universal and scaleable. There is a ton of lost time and money that could be prevented by more standardized/documented processes. Consider bringing in some Six Sigma black belts or similar to look at process improvement. Every situation is *not* unique, and we keep reinventing the wheel! The training team is great, but longer training times are needed, on process, not just building science. Classes could be larger than the 2-4 they often are. Great job being socially approachable.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Hard work but real impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Next Step Living full-time for more than 3 years

    Pros

    NSL reaches an amazing number of families (3,000+) every month. It's great to be a part of a team that has this kind of real impact. Most of the people working here are doing it for the mission, which makes working hard more rewarding. The internal feedback system leads to process changes that are aimed at helping improve service delivery. The office dog always improves my day. The opportunity for career advancement is also great.

    Cons

    It is hard work and occasionally long hours, but I knew what I was getting into and I feel it's worth it.

    Advice to ManagementAdvice

    Continue to focus on customer experience.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    If you like roller coasters, this job's for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator
    Current Employee - Coordinator

    I have been working at Next Step Living full-time for more than a year

    Pros

    This company has a great mission behind what it strives to do. Its a great place to be if you like to see in real time the changes that your work can bring about. The company is growing rapidly and the roles are forever changing and there is never a dull moment. Co workers are all young, energetic and very fun to work with, you work hard and feel good about what you are doing.

    Cons

    This company tends to grow too fast for its own good. There is a lot of disorganization and a very large disconnect between divisions and management/lower groups. They tend to make you and break you, and people wear out quickly, and there is a general sink or swim tendency. Goals are hardly if ever achievable.

    Advice to ManagementAdvice

    Better communication from top to bottom and across divisions would go a long way and really generate success.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Dishonest Company with Bait and Switch Tactics

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Next Step Living full-time for less than a year

    Pros

    Home Energy Audits help people to increase energy efficiency

    Cons

    Buyer Beware - The salespeople are called advisors but any old school used car salesman would cringe at their tactics. It's a cross between Boiler Room and Glengarry Glen Ross. These are the people who make all sales people look bad. Very shady!

    Job Seeker Beware - Total Bait and Switch approach to recruiting. Very deceptive, and fraudulent in their hiring practices. Dishonest and very disrespectful of other peoples time, but have no problem blaming it on growing pains. Incredible turnover! Don't waste your time with this company.

    Advice to ManagementAdvice

    Try religion, maybe that will help.

    Doesn't Recommend
    Disapproves of CEO

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