NextGen

  www.nextgen.com
  www.nextgen.com

NextGen Reviews

Updated November 11, 2014
Updated November 11, 2014
82 Reviews
2.8
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NextGen CEO Steven Plochocki
Steven Plochocki
37 Ratings

Review Highlights

Pros
  • Flexibility to work from home, not micro managed (in 5 reviews)

  • Flex, work from home " good benefits (in 6 reviews)


Cons
  • Company culture is not supportive of a work/life balance (in 4 reviews)

  • No Work/Life Balance what so ever (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Mixed .. Part of it I liked and Part of it I didn't like.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NextGen full-time (more than an year)

    Pros

    People want to do the right thing - they really do care...but are getting burned out.
    Pay was satisfactory
    Lower level leaders care about team

    Cons

    Team members are overburden with too much work and not enough team members
    Senior leaders are adverse to bad news
    Bonus...even some top performers didn't get a bonus.

    Advice to ManagementAdvice

    Listen to your team. Don't over react when you get bad news.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Company structure needs to be reevaluated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Atlanta, GA
    Current Employee - Software Developer in Atlanta, GA

    I have been working at NextGen full-time (more than 3 years)

    Pros

    Relaxed environment
    Free coffee
    Colleagues are friendly
    Benefits are pretty good
    Steady paycheck
    Opportunity to gain skills

    Cons

    Too may issues with their product
    Corporate is out of touch with the field employees
    Employees are briefly trained online, then thrown to the sharks unprepared.
    Too many unsatisfied clients
    Employees are overwhelmed
    Highly unresolved ticket volume while constant tickets acquire hourly
    The company patches up their issues, rather than fixing them completely
    High employee turnover rate
    Unrealistic goals set for employees

    Advice to ManagementAdvice

    Company needs to re-evaluate their internal process especially with their training, they could really utilize Six Sigma processes across the organization. It's as if the company is a boat who is trying to stay afloat, however the individual departments are rowing in different directions. There needs to be a leader in place who doesn't mind getting her/his hands dirty to look into their problems, who can ensure that there will be some consistency amongst the teams, otherwise they will keep losing employees and have to start over again and again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Decent pay but it's not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Specialist in Austin, TX
    Former Employee - Applications Specialist in Austin, TX

    I worked at NextGen full-time (more than an year)

    Pros

    good salary, casual dress, free food pretty often, nice office

    Cons

    no training, no room for growth, no organization/policies/processes, terrible products, very angry clients, no accountability throughout the company, no real leadership, regular layoffs (there were two big rounds of layoffs while I was there), no collaboration between departments

    The company appears to have no direction and communication throughout the company is terrible. Very political atmosphere with no transparency - leaving employees completely in the dark about what's going on.

    Advice to ManagementAdvice

    Implement some real processes and training so that employees are not set up to fail. Communicate the direction (if there is one) of the company to employees so they know what is going on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Worked here for a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at NextGen full-time (more than an year)

    Pros

    The people are great and friendly. The work-life balance is very good.

    Cons

    Salaries, benefits, and raises are not as good as it used to be. More technical jobs are being outsourced. There is a lack of communication from upper management. It takes a long time to move up within the company.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    General Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Specialist in Horsham, PA
    Current Employee - Implementation Specialist in Horsham, PA

    I have been working at NextGen full-time (more than 5 years)

    Pros

    Health benefits are better than average.

    Cons

    They keep cutting our bonuses.
    They stopped paying for remote employees office expenses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great Company with strong leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Horsham, PA
    Current Employee - Sales in Horsham, PA

    I have been working at NextGen full-time (more than 3 years)

    Pros

    Promote within and listens to employees. Able to offer ideas and strategies to engage sales.

    Cons

    None that I can think of

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Not what is was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NextGen full-time (more than 5 years)

    Pros

    Some local senior level managers care very much about their employees, and they motivate employees. The Ambulatory division especially the Horsham location understands the importance of employee satisfaction and promotes teamwork

    Cons

    A lot of work and long hours as a result of thin teams. Too many roadblocks and changes take place which limit the potential of the strong local management. Lack of direction and communication from upper management is a consistent theme across the organization. Other divisions seem to do whatever they want resulting in silos. From a products standpoint, employees are unaware of the direction and overall goal. There seems to be too may secrets and internal empire building. Corporate C level positions seem to trust consultants more than their senior team.

    Advice to ManagementAdvice

    Trust and invest in your people. Recognize the talent you have and retain them. They are the ones that contributed to your success during the glory days. Share the roadmap of the products and company to your people and motivate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Where do I start?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA

    I worked at NextGen full-time (more than 3 years)

    Pros

    Work remote at least once a week

    Cons

    C-suite executives, stability of job, growth, direction from the top, morale is so low, too many business units are not unified. NG defines what it is to be silo'd. New people coming in are not improving the company the way it was supposed to happen. Instead they hired new dead weight who sit on facebook and linkedin all day. The Horsham operation is just a mess. Training is non-existent and culture is depressing.

    Advice to ManagementAdvice

    Get rid of the C-suite at QSI and start over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    General overview of working for Nextgen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NextGen full-time (more than 3 years)

    Pros

    Flexibility to work from home, not micro managed. Good team of people to work with. Good benefits.

    Cons

    Company seems to be losing sight of what it means to provide good customer service by not providing employees with tools needed to assist them, employees have to many items they are responsible for and no one person can possibly be asked to know and do 100+ things and do them all well. Poor internal communication. Too many silos.
     Very low moral internally due to cut backs, bonuses being taken away. Too many chiefs that are disconnect from the everyday processes.

    Advice to ManagementAdvice

    Get down in the dirt with the employees and really get to know what is going on day in and day out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Great place for a paycheck, Not so great for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Analyst in Austin, TX
    Current Employee - Implementation Analyst in Austin, TX

    I have been working at NextGen full-time (more than 3 years)

    Pros

    The pens at Nextgen are great. They don't blot and they run smoothly. If you need a paycheck, this is a great place to work.

    Cons

    The management (C-Suite/VP tier) lacks leadership. There is not any direction, if there is there is no communication. It is difficult in some departments to have a career. If you want to advance, learn to smooze (brown nose). Management (C-Suite/VP tier) lacks planning. Training is scarce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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