Nordia Reviews

Pros

Alot of the staff are friendly and they do appreciate their employees, often given all the help I need and fee like im valued

Cons

the pay is a little sucky, but the benefits are ok.

Advice to Senior Management

I know its out of your power but if you could be more competitive with some of the other local call centers I imagine you would not have the turnover rate you currently do

Pros

indoors, secure entrance, great security team. fun coworkers. tolerable to great supervisors, passable to great training (depends on the contract). HR Dept only ones to try and work with employees to reduce turn over. family time allowed (and sometimes extended on a per case basis), paid time off 3x per year, turn over is your hire date.

Cons

false sense of security given, supervisors can tell agents one thing, than said agents get let go for doing what their supervisor told them to do. the job description is subject to being rewritten at the project manager's discretion. coaching about call handling is a joke with most sup's, sales training even more so. you end up coaching yourself based on how you got ripped a new one for not making sales that week. though they have 'options' to up train you to do better in sales, their ignite team's a joke in most cases, hence the comments about coaching opportunities. oh, and if you want a promotion, be a good brown-noser to the PM's to get a Sup position, and learn to smoke regardless what your health is. if you don't smoke, you won't get promoted.

Advice to Senior Management

seriously consider time off to re-humanize yourself. if you truly care about your employees, admit there's a clique among you all, stop being so fake to your 'underlings'; accept responsibility for your own actions like you demand agents do so for their own; stop the favouritism be like your HR Dept and CARE about your employees; stop weeding out the goodness, and for good sake if there's a dress code, enforce it. we're tired of seeing walking skid marks among the new hires; same goes for your so called scent sensitive policies & too much body sprays, perfumes, colognes and lack personal hygiene

Pros

Its an easy sales job in a call center environment. There is a lot of support and help available for employees as well as several incentives.

Cons

Sometimes the scheduling isnt very good. When you first start you don't have high senority within the department and so you dont always get your preference for shifts.

Advice to Senior Management

More team meetings would be nice. During training there is not enough y-jacking time alotted, which doesn't help at all.

Pros

It's great pay for customer service work. You get the feeling of empowerment from helping people with disabilities. You get to help people with speech impediments or deaf. Learn sign language and listening in on daily lives. Of course, everyone is professional enough not to discuss it outside of work. It is a well respected rule.

Most of the team managers are professional and good at what they do. There are bad fruits, but so far, my experiences had been great and I remained friends with a few of them after leaving Nordia. You also get to move up the chain of command to the other call centers and eventually manage one yourself.

Cons

A lot of the calls you assists in are frauds and prisoners, but you have to remain neutral. Kind of a drag in the long run.

Advice to Senior Management

Stop hiring high school kids so you can stop treating them like high school kids.