Nordia

www.nordia.ca
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Nordia Reviews

Updated February 23, 2015
Updated February 23, 2015
20 Reviews
2.2
20 Reviews
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Employee Reviews

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  1.  

    Good position to get experience, difficult to find reasons to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - D2D Data Entry in Kitchener, ON (Canada)
    Current Employee - D2D Data Entry in Kitchener, ON (Canada)

    I have been working at Nordia full-time (less than a year)

    Pros

    Co-workers make the environment welcome and comradery. Convenient location. Relatively straightforward work process. Usually appropriate level of availability between calls.

    Cons

    Inflexibility in scheduling. Occasional inadequate staffing for call volume. Schedule assignment based solely on seniority as opposed to job performance.

    Advice to ManagementAdvice

    More opportunities should exist for communication with front-line workers for feedback on order and evaluation processes. More honesty about the level of customer service expected expected from the position would have been appreciated during the hiring process. Increased base wage, participation in the rewards program, and benefits provided after probation would ensure greater employee retention.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Mistake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordia

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to ManagementAdvice

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Actually the worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent in Nanaimo, BC (Canada)
    Current Employee - Agent in Nanaimo, BC (Canada)

    I have been working at Nordia full-time (more than 3 years)

    Pros

    Decent pay
    Decent people
    Easy job
    Your co-workers make it bearable.

    Cons

    There is not training for new tools
    Management is SO wishy-washy and your expectations are not set at all
    If you're a favourite you can get away with anything
    If you don't smoke management will ignore your existence

    Advice to ManagementAdvice

    You need to have a stronger chain of command, allot of people quit because the supervisors are SO unprofessional and there is 0 support. I would never recommend this company to a friend.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great experience in growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordia

    Pros

    Company is growing lots of opportunity, great benefits.

    Cons

    Insecurity, they downsize often. They don't care when they terminate.

    Advice to ManagementAdvice

    take better care of your employees

    Doesn't Recommend
    Neutral Outlook
  6.  

    House Hold Loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - House Hold Loyalty in Nanaimo, BC (Canada)
    Former Employee - House Hold Loyalty in Nanaimo, BC (Canada)

    I worked at Nordia full-time (less than a year)

    Pros

    It is really hard to find a Pro for this place ... possibly their tracking system IE blue prints a good tool

    Cons

    Watch the recruiter tells you about the job and pay, they mis lead you into thinking you are making "good money" but in reality you are making 12 an hour plus a premium from bell. They will lie about pay dates and the "bonus" structure is based on conning customers and lying to them about what service (s) they will be receiving. On top of that they give you training and coaching on your break instead of doing it while your working and on top of that your not allowed to go to the washroom unless you have a doctors note thats states you have to go. If you need a temporary job then take it for the paid training and get out.

    Advice to ManagementAdvice

    None you dont listen and honestly dont care :)

    Doesn't Recommend
  7.  

    Useless and Mentaly Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Nordia

    Pros

    The pay, although even that is left to interpretation.

    Cons

    Management- From sleeping with agents to promoting favorites based on looks and brown nosing, to utterly avoiding their jobs as leaders in favor of their tenth unscheduled smokebreak, these people are hacks.

    Pay- You may think you are earning top dollar, but the truth is that you are earning $12.50/hr with tiny, removable premiums added to it. This means that your OT, Stat hours and vacation pay are all based on your lesser and thoroughly non-advertised rate.

    Scheduling- Have a child or medical issue? They don't care. You could be scheduled to start at 5AM with no ride, they still don't care.
    Promotions- What promotions? Unless you sleep with them, you are going nowhere. Also, you cannot take a washroom break unless you are scheduled for it - even if you are pregnant! Yes, a girl soiled herself at her desk last year due to not being allowed to go.

    Sick days- Works on a demerit system, each sick day is worth one point and at 3 points you get a verbal warning, 6 is a written and 9 is a final. Are you having family emergencies? Did you spend the day in the hospital? They don't care. You can score points back, but it takes 3 months perfect attendance. Anyone try having a flu spread through your work and try to stay. People are regularly vomiting in the bathroom because they cannot go home.

    Experience- Just won't help you here. The lines of business change about twice a year, and the targets of 12 minutes per incoming call, 80% save rate on cancellations and ten sales a month, combined with the IMPACT call flow and the tools breaking down leave you ordered to stand without legs.

    Advice to ManagementAdvice

    Resign immediately vand resume your posts at McDonald's.

  8.  

    Worst Place I have worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Nanaimo, BC (Canada)
    Former Employee - Customer Service Representative in Nanaimo, BC (Canada)

    I worked at Nordia full-time (less than a year)

    Pros

    Ok pay for Nanaimo.
    Lots of coaching.

    Cons

    High stress - You deal with angry customers all day long - but if that wasn't enough, you are required to hit multiple metrics, such as AHT, deactivation rate, sales percentage. These targets change monthly and can be quite unrealistic (almost the whole call center missed the target in June and July resulting in a lot of people quitting or getting fired).
    Poor management - had a known medical issue, but they ignored it. They will dock for going to the washroom.
    Nickel and Dimes you - they only pay a base rate of $12.50 /hr and then add on premiums to bring it to the $16 /hr mark. If they force you take training they pay you $12.50. They forced me to do a 3 day training, which cost me $60 in wages. Stat pay is paid at the base rate, vacation is payed at the base rate.

    Advice to ManagementAdvice

    Advice to management? Nope, that place is hopeless.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great experience, solid management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bell Prepaid Customer Service in Montreal, QC (Canada)
    Former Employee - Bell Prepaid Customer Service in Montreal, QC (Canada)

    I worked at Nordia full-time (more than 3 years)

    Pros

    Relatively flexible with hours, decent bonuses

    Cons

    Moved offices quite a bit

    Recommends
  10. 1 person found this helpful  

    BEWARE NOT A GREAT PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention in Nanaimo, BC (Canada)
    Current Employee - Customer Retention in Nanaimo, BC (Canada)

    I have been working at Nordia full-time (more than 3 years)

    Pros

    *Decent /okay wage
    *Bonus and incentives
    *Benefits (medical and dental)

    Cons

    *Back to back calls with angry customers, for eight hours a day non stop
    *Poor training, the girl is a pothead and classrooms are like high school
    *You have to brown nose to upper management if you want to advance, even if you are a top performer
    *They give more responsible positions you apply, get them, then they change their mind and switch things often. Even after a interview process is completed
    *Some supervisors sleep with agents (very unprofessional)
    *Bathrooms are gross and I almost chuck when I go in there
    *Their systems are horrible and always having technical issues like freezing etc, effecting your average handle time which is still on your responsibility
    *Having to up sell every customer possible even when they are calling to cancel their services
    *Politics and more immature politics
    *Very high turnover

    Advice to ManagementAdvice

    As upper management you should showing be how to engage people all the time: how to attract better people, how to retain people, how to make them more productive. High turn over because you guys wait till exit interview until people are walking out the door. There is no reason to wait until a person quits to find issues. A well-check is better than a sick-check, a pre-mortem is better than a post-mortem. Employers should have numerous methods to head-off these issues before an employee separates.

    Doesn't Recommend
    Negative Outlook
  11.  

    Beware

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Household Loyalty in Nanaimo, BC (Canada)
    Current Employee - Household Loyalty in Nanaimo, BC (Canada)

    I have been working at Nordia full-time (less than a year)

    Pros

    If I had to pick something the wage is ok. If you are a excellent seller you can increases the amount you get paid with bonus money.

    Cons

    Customers only call because A. They know how to work the system B. They truly want or need to cancel. Have to sell things to customers who obviously can't afford it. Bell lacks true customer service and their customers will tell you daily. I was a bell customer for years and left because of poor customer service and poor work environment in their Nordia facilities.

    Advice to ManagementAdvice

    Management you are horrible. You don't know how to talk to your employes you are truly rude and sometimes down right hurtful in your word choices. Take some management courses and get a education on how to properly treat your employees. Management has always been horrible at this location as I worked here as well prior to it being Nordia so it's just you guys that have no clue what you are doing.

    Doesn't Recommend
    Negative Outlook

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