Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Reviews in Chicago, IL

Updated October 29, 2014
Updated October 29, 2014
2,977 Reviews
3.5
2,977 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,928 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

82 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great customers and lovely store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nordstrom Sales Associate in Chicago, IL
    Former Employee - Nordstrom Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (more than 10 years)

    Pros

    For a retailer, the benefits are good ... stock purchase plan, 401K with matching up to 2% of salary (though would be better at 5%), profit sharing, health insurance, dental plan, eye care plan, frequently free blood tests, etc. Customers overall are interesting and just plain fantastic!

    Cons

    Many of the managers, even for some of the largest departments of the company stores, are young and lack adequate experience.

    Advice to ManagementAdvice

    Promote more senior energetic, successful sales people to manage and motivate departments.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Nordstrom part-time (more than 3 years)

    Pros

    Great company to work for.

    Cons

    Demanding hours and hard to meet commission during certain months

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Nordstrom part-time (less than an year)

    Pros

    good place to work at. good environment

    Cons

    no cons. good place to work at.

    Advice to ManagementAdvice

    nothing

    Recommends
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  5.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    paid time-off from work is great

    Cons

    management needs a little help getting things togther

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    .....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager in Chicago, IL
    Current Employee - Cosmetics Counter Manager in Chicago, IL

    I have been working at Nordstrom (more than an year)

    Pros

    Great place to make good money. Work with a variety of different people.

    Cons

    Every day is blacked out. Too many events to presell for.

    Advice to ManagementAdvice

    Cut the events. It makes them special when they have something to look forward to. Not to get called every two weeks for something different.

    No opinion of CEO
  7. 1 person found this helpful  

    6 Years in a review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Department Manager in Chicago, IL
    Current Employee - Selling Department Manager in Chicago, IL

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    Good benefits package and room to grow if you are motivated and are a strong seller.

    Cons

    Not much work/life balance in management specifically during sales, inventories, and other in store events. It can be very difficult to find appropriate times to go on vacations with having different customer focused events just about every month as there is a lot of prep that goes into them for your team. Even though selling managers do make commission (and bonus when beating the company trend for that department) your expected salary is not enough with all the extra hours you work during major sales and holidays.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Shoes in Chicago, IL
    Former Employee - Sales Associate - Shoes in Chicago, IL

    I worked at Nordstrom full-time (more than 8 years)

    Pros

    The salary was good. work life balance could be okay dependent on the location.

    Cons

    always working on commission and having to meet the draw.

    Recommends
  9. 1 person found this helpful  

    The most unfulfilling, unrewarding job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (more than an year)

    Pros

    A handful of my coworkers. That's about it. Even the discount sucks.

    Cons

    - Commission (in your interview, they're going to make it sound super great but trust me, making $2000 one week and $500 the next is not a way to live)
    - Management (I'll get to that below)
    - Retail hours/holiday hours/special sale hours. You basically have no life.

    Advice to ManagementAdvice

    This was my biggest problem. Management is brainwashed - they don't believe that employees should have a life outside of Nordstrom. I once requested off for family vacation and they asked me why I had to go. No, I'm not kidding. This happens with multiple employees and multiple different managers. They are the most un-encouraging managers I have ever known. If you don't sell what you're supposed to on a certain day, your job is threatened. For example, I'm from the Midwest. The Midwest has terrible winter weather. There was one day when it was -40 outside and I work in an outdoor mall. Not only did they keep the store open, but I got in trouble for not selling enough when there were about 10 customers in the entire store all day. They never cut you any slack for anything. You will feel so horrible about yourself and it will make your job harder and more miserable.

    My advice to management: chill out. A lot of employees that work at Nordstrom don't want to be there long, regardless of what they tell you. Don't treat them like this is their career - it's not. Encourage them to do well, and maybe they'll care about doing well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Managers that just dont care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Sales Associate in Chicago, IL
    Former Employee - Cosmetics Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    Most of the customers are great. They love the store and really appreciate your help. You can make some real loyal customers and that is good when it comes to planning for events.

    Cons

    Some customers take advantage of the return policy, and those who work for commission can get it taken out of their check for up to a year if the items are returned.

    Advice to ManagementAdvice

    Appreciate your employees more, and make them feel comfortable to talk to you.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Nordstrom part-time (more than 3 years)

    Pros

    Good commission. Friendly work environment.

    Cons

    Managers get too pushy about selling. Unfair scheduling.

    Recommends
    Neutral Outlook
    Approves of CEO

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