Nordstrom

  www.nordstrom.com
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Nordstrom Reviews

These reviews contributed towards 2009's Best Places to Work recognition. See ratings and reviews for all time.

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation(in 109 reviews)

  • People are generally representative of the Nordstrom customer service culture(in 203 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children(in 95 reviews)

  • You work long hours consistently, and are not compensated for working over time(in 158 reviews)

50 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    OK place to work

    Anonymous Employee (Former Employee) Seattle, WA

    ProsFlexible Schedule, great employee benefits, ability to relocate

    ConsAbility to translate work experience into other fields.

    Advice to Senior ManagementContinue to promote employees within so they do not leave the company prematurely

    • Work/Life Balance
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    • Approves of CEO

     

    The store manager can make a big difference

    Anonymous Employee (Former Employee) Great Falls, VA

    ProsNordstrom is a great place to work if you have excellent people skills, enjoying giving great customer service, and love fashion. Nordstrom only promotes from within so you know that all of the managers and buyers began as sales associates, it also means that there are great opportunities for advancement. Nordstrom has good benefits, medical, dental, and 401K, and also gives clothing discounts to its employees. They have also been known to give free clothes or shoes to employees, depending on your department, in order to market certain items to customers. Working on a commission basis can be a great for people who know how to sell and build a loyal customer base.

    ConsWorking at Nordstrom can be very very competitive. Employees may fight for sales in order to get higher commission. The highest selling associates are rewarded with the best schedules and professional advancement. Associates who cannot compete may face loosing their jobs. Expect to work through many holidays. Customers often take advantage of Nordstrom's liberal return policy, and may return items from several years ago or items they have worn. Customers can be demanding and Nordstrom employees are expected to give great customer service at all times. The many returns can lower your paycheck as they come off your commission if you sold the items. It can be a stressful place to work.

    Advice to Senior ManagementTreat your employees with the same respect and customer service that you expect them to give to all customers.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    fun, great place

    Intern (Former Employee) Paramus, NJ

    ProsWell, i was on the sales floor as an intern so the competition can get fierce. But the co-workers became my close friends and the amount of freedom you get is unbelievable. If you enjoy the feeling of running you r little boutique then Nordstrom is perfect. Also, you get alot more traffic then the othe high-end guys since we hit every demographic.

    ConsThey strictly promote from within. so if you wanna get that store manager job, your gonna invest alot of time since you have to move through each position.

    Advice to Senior ManagementGet better buyers for the Mens Dept

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Dont work for nordstrom.

    Sales Associate (Former Employee) Hartford, CT

    Prosit pays more than the average retail job.

    Consweird hours, return policy, you never know what your paycheck is going to be, politics.

    Advice to Senior Managementbe fair and don't make decisions based on personal matters.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Approves of CEO

     

    Amazing Place to work!!!!

    Sales Associate (Former Employee) Troy, MI

    ProsAmazing clothes, great benefits, good work life balance, great pay for students who go to college. Friendly work environment!!!!! The Management is amazing, and you get paid time off accumulated to take time off whenever you please. The benefits are great too, you have Aetna medical insurance which offers such amazing coverage. Great work place for younger crowd as well!!! Awesome experience

    ConsLong holiday hours, stand up all day long which can really hurt your legs. The amount of massive returns that one sales person can get is very high. Very competitive sales environment, as well as snakey sales people so be careful.

    Advice to Senior ManagementKeep up you are doing a phenomenal job!!!!!!!

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    • No Opinion of CEO

     

    Why is Nordstrom known as one of the 100 best companies to to work for?

    Sales Associate (Current Employee) Tampa, FL

    ProsThe Benefit plan is good and the store layouts are generally pleasant.

    ConsNo upside/downside communication
    Inadequate compensation
    Too little training
    There are no annual salary increases nor has the commission rate been changed in years

    Advice to Senior ManagementImplement a system whereby store management receives performance feedback from managers or rank and file employees
    Need an avenue for constructive feedback. The atmosphere is not always conducive to make suggestions for improvements.
    Provide more training for sales associates and also for managers

    • Work/Life Balance
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    • Approves of CEO

     

    Nordstrom can be awesome if you make it!!

    Sales Person (Current Employee) Riverside, CA

    ProsThe company is very fair overall to its employees and there is plenty of room for advancement.

    ConsIf you "miss draw" meaning you make only your hourly wage and didn't sell enough to make more in commission than your hourly pay, than it can lead to termination pretty quickly. In a slow department with a not so great economy miss draw can happen very easily.

    Advice to Senior ManagementTake it easier on sales people who miss draw, at least look at people's overall performance at work and not only at their sales. I understand upper management puts pressure on dept managers for their sales people to make draw, but there is only so much one can do to sell-- especially in a slowing economy!!

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    Great company to work for!

    Department Manager (Current Employee) Sterling, VA

    ProsI can see myself building a career with the company, which I love.
    You are treated with respect, no matter who you deal with and what their job title is. I find that very important in a Fortune 500 company!

    ConsWorking retail as they say, is tough. I often wish I had a job with bank hours and where you have holidays paid and off. However, the compensation is often worth it.

    Advice to Senior ManagementI truly am a very satisfied employee and do not have any complaints to give!

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    2 people found this helpful  

    Varies by store, but stay on your toes

    Floor Sales? (there Is No Real Job Title) (Former Employee) Anchorage, AK

    ProsThis is a company that does truly put customers first, unlike several other retail firms, however there are numerous caveats.

    ConsKeep in mind this is different at every store, but there were a few problems I ran into at my store. In one department especially, the company philosophy of being "Fashion Forward" was taken a bit too far. Rather than listening to what customers wanted, employees in that department were essentially berating customers into purchasing items the company had declared to be "Fashion Forward". Rather than listening to customer needs, the company had decided what it could sell most profitably (i.e. house brands), and condescended to tell the customer what was right for them, style-wise.

    A store manager was ousted on complaints of gross macromanagement by her subordinates to senior management. The manager was not given the opportunity to address her employees concerns. The new store manager had a disastrous affect on employee morale. She took up the reigns of the store without a formal introduction, and at one point asked a cashier to see if the department manager was available. When the cashier asked if she could tell the manager the name of who would like to speak with her, she was told it wasn't any of her business, and she needed to do as she was told.

    Other department managers may be promoted based on their sales alone, without paying attention to their aptitude for managing coworker relations. Several managers I noticed at being completely inept in any basic principle of management, and most managers talked down to their employees. The company seems to seek out reasons to discipline and fire employees, and the only positive feedback comes either in the form of a bigger commission check, or to employees who reach stellar sales goals. Sales seem to be rewarded, and consistently good customer service ignored - it's thought the best in customer service are also the best in sales - although in my store, the top sellers were often vocally avoided by many loyal customers.

    Also, a lack of a defined set of rules allows much flexibility, but also leads to constant editorializing among department managers about what is acceptable and what is not. Leads to much confusion and interdepartmental and interstore differences.

    Advice to Senior ManagementDrop the cult of personality. The employees seem alternately awestruck and petrified by senior management. And cut out the patronizing condescension.

    • Work/Life Balance
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    • Approves of CEO

     

    There are good and bad in all aspects of life.

    Department Manager (Current Employee)

    ProsThe whole atmosphere at Nordstrom is very lively and upbeat. You meet amazing people every single day and the time flies. The store discount is generous and you accumulate paid time off quickly. If you want to move up in the company Nordstrom's promote from within policy will benefit you. Nordstrom has a very good relocation system if you move out of state.

    ConsWorking in a retail environment, requires working very long hours and working holidays. It seems that people with families suffer the most and single individuals flow with the routine better. There are no set schedules so it is difficult to plan other aspects of your life.

    Advice to Senior ManagementLead your support and dept. managers to communicate better, to ensure day to day operations run smoother. Positive feedback is so effective to most people. Thankyou for being accessible

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