Nordstrom Reviews in Palo Alto, CA

Updated August 20, 2014
Updated August 20, 2014
2,679 Reviews
3.5
2,679 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,766 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 110 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 206 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children (in 97 reviews)

  • You work long hours consistently, and are not compensated for working over time (in 161 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Retail Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Palo Alto, CA
    Former Employee - Retail Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time for less than a year

    Pros

    It's a fun environment, a great place to gain sales experience and is one of the best retail stores to work for!

    Cons

    Can be really competitive as it is commission based

  2.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom part-time for less than a year

    Pros

    Employee discount
    Commission salary
    The staff and management team try their best to train new employees

    Cons

    Work really odd hours
    Don't give you break when it's busy

    Advice to ManagementAdvice

    Hire more educated management oteam

    Disapproves of CEO
  3.  

    Excellent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate  in  Palo Alto, CA
    Former Employee - Commissioned Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time for more than 3 years

    Pros

    Department manager was very supportive and always helped me do my job (sales). Great pay for retail, especially the August, December and January paychecks, i.e. right after the big sale and the holidays. Even if you have no experience, they will treat you well. You never have to get confrontational with customers. If someone is stealing, or doing anything shady, you just call a manager and they do the dirty work. On the other hand, you are empowered to do everything you need to do to help a customer, i.e. use cash register, process returns, price matching, take reward certificates. Also, because it's a higher end store, customers tend to be friendly.

    Cons

    Hard to make real friends because lunch breaks are staggered. Lots of good training on new products. If you want to be a manager or get a raise, you have to ask. (Just like most places.)

    Positive Outlook
    No opinion of CEO
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  5.  

    Nordstrom is positively engaged with their employees and that reflects in everyone's attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Petites  in  Palo Alto, CA
    Former Employee - Sales Associate - Petites in Palo Alto, CA

    I worked at Nordstrom full-time for less than a year

    Pros

    Salary is very fair, especially with the commission, room for growth and very friendly management. I had an emergency during the middle of one my shifts and got zero flack about leaving and my department manager asked after me the following day.

    Cons

    Hours are irregular, night shift can last well past closing hours because some customers will stay past store hours, and sometimes there are territory battles since the pay is mostly commission based.

    Advice to ManagementAdvice

    The only thing I would say bothered me was the absolute ridiculousness of waiting for one customer to leave the store, once hours are over, lights and music should be cut and the customer should be graciously but firmly ushered to the nearest exit so the employees can leave as some of them have long commutes.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at Nordstrom full-time for more than 5 years

    Pros

    loyal customers, commission, benefits, discount, some managers,

    Cons

    team, upper management, advancement can be impossible, returns

    Approves of CEO
  7. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate  in  Palo Alto, CA
    Current Employee - Commissioned Sales Associate in Palo Alto, CA

    I have been working at Nordstrom full-time for less than a year

    Pros

    Pretty much nothing. If you are in high school or college with a limited schedule, this could be a good fit for you. No one can support themselves with the salary that Nordstroms provides.

    Cons

    They are commission based, everything gets returned. Near impossible to make $1,000 in 2 weeks minus taxs.

    Advice to ManagementAdvice

    Increase the salary so you can hire people who know what they are doing, not high schoolers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Not the best, but not the worst.

    Former Employee - Sales Associate  in  Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time for less than a year

    Pros

    - Employee shop day/discount.
    - Being able to see/get your hands on all the latest trends and merchandise first.
    - With a commission-based salary, your paycheck reflects how hard you work; you reap what you sow.

    Cons

    - As with any retail job, the competitive nature of sales can get the better of you over time.
    - Customer returns are taken directly out of your paycheck.

    Advice to ManagementAdvice

    Although meeting goals and "making the numbers" are what the industry of retail is all about, please make more of an effort to at least pretend like you care about your employees.

  9.  

    Cosmetic Counter Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager  in  Palo Alto, CA
    Current Employee - Cosmetics Counter Manager in Palo Alto, CA

    I have been working at Nordstrom full-time for more than 5 years

    Pros

    If you are committed and work hard you will have opportunity to move up within the Company.

    Cons

    Long hours, pressure of making numbers, opening accounts, Inventory a few times a year .
    For the work you do they really under pay the hardest workers.

    Advice to ManagementAdvice

    Make sure to recognize the truly dedicated workers and notice the ones that can make a difference instead of the ones who got in because of who they know.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time for more than a year

    Pros

    Great atmosphere, nice employees, make alot of money on commission depending on the department, health benefits, 401k

    Cons

    Discount is a little skimpy (20%), long shifts (it kind of becomes your life), returns

    Advice to ManagementAdvice

    Do more contests to encourage employees to sell more

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Ordinary retail environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Palo Alto, CA
    Former Employee - Retail Sales Associate in Palo Alto, CA

    I worked at Nordstrom part-time for more than a year

    Pros

    employee discounts, fun events, commission, job growth

    Cons

    stressful environment, constant changes, disorganized

    Advice to ManagementAdvice

    Work on organization!

    Recommends
    Neutral Outlook
    Approves of CEO

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