Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Reviews in Palo Alto, CA

Updated November 13, 2014
Updated November 13, 2014
3,071 Reviews
3.5
3,071 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,983 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Culture with a lot of support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Palo Alto, CA
    Former Employee - Department Manager in Palo Alto, CA

    I worked at Nordstrom full-time (more than 5 years)

    Pros

    Get to run your department the way you want to. Not a lot of micromanagement. Great camaraderie with coworkers. A lot of support from the store manager

    Cons

    Sometimes difficult to meet sales goals as they are based on the year before. The "no hassle" return policy made it also difficult to meet goals

    Recommends
    Approves of CEO
  2.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom part-time (more than an year)

    Pros

    You can make a lot of money if you are a good sales person. Great employee discount and good working environment.

    Cons

    Very goal oriented. So if sales is not your thing then this job is not for you

    Advice to ManagementAdvice

    More training on product knowledge would be helpful

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great Retail Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Palo Alto, CA
    Former Employee - Retail Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time (less than an year)

    Pros

    It's a fun environment, a great place to gain sales experience and is one of the best retail stores to work for!

    Cons

    Can be really competitive as it is commission based

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  5.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom part-time (less than an year)

    Pros

    Employee discount
    Commission salary
    The staff and management team try their best to train new employees

    Cons

    Work really odd hours
    Don't give you break when it's busy

    Advice to ManagementAdvice

    Hire more educated management oteam

    Disapproves of CEO
  6.  

    Excellent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Palo Alto, CA
    Former Employee - Commissioned Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    Department manager was very supportive and always helped me do my job (sales). Great pay for retail, especially the August, December and January paychecks, i.e. right after the big sale and the holidays. Even if you have no experience, they will treat you well. You never have to get confrontational with customers. If someone is stealing, or doing anything shady, you just call a manager and they do the dirty work. On the other hand, you are empowered to do everything you need to do to help a customer, i.e. use cash register, process returns, price matching, take reward certificates. Also, because it's a higher end store, customers tend to be friendly.

    Cons

    Hard to make real friends because lunch breaks are staggered. Lots of good training on new products. If you want to be a manager or get a raise, you have to ask. (Just like most places.)

    Positive Outlook
    No opinion of CEO
  7.  

    Nordstrom is positively engaged with their employees and that reflects in everyone's attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate - Petites in Palo Alto, CA
    Former Employee - Sales Associate - Petites in Palo Alto, CA

    I worked at Nordstrom full-time (less than an year)

    Pros

    Salary is very fair, especially with the commission, room for growth and very friendly management. I had an emergency during the middle of one my shifts and got zero flack about leaving and my department manager asked after me the following day.

    Cons

    Hours are irregular, night shift can last well past closing hours because some customers will stay past store hours, and sometimes there are territory battles since the pay is mostly commission based.

    Advice to ManagementAdvice

    The only thing I would say bothered me was the absolute ridiculousness of waiting for one customer to leave the store, once hours are over, lights and music should be cut and the customer should be graciously but firmly ushered to the nearest exit so the employees can leave as some of them have long commutes.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    loyal customers, commission, benefits, discount, some managers,

    Cons

    team, upper management, advancement can be impossible, returns

    Approves of CEO
  9. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Palo Alto, CA
    Current Employee - Commissioned Sales Associate in Palo Alto, CA

    I have been working at Nordstrom full-time (less than an year)

    Pros

    Pretty much nothing. If you are in high school or college with a limited schedule, this could be a good fit for you. No one can support themselves with the salary that Nordstroms provides.

    Cons

    They are commission based, everything gets returned. Near impossible to make $1,000 in 2 weeks minus taxs.

    Advice to ManagementAdvice

    Increase the salary so you can hire people who know what they are doing, not high schoolers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not the best, but not the worst.

    Former Employee - Sales Associate in Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Nordstrom full-time (less than an year)

    Pros

    - Employee shop day/discount.
    - Being able to see/get your hands on all the latest trends and merchandise first.
    - With a commission-based salary, your paycheck reflects how hard you work; you reap what you sow.

    Cons

    - As with any retail job, the competitive nature of sales can get the better of you over time.
    - Customer returns are taken directly out of your paycheck.

    Advice to ManagementAdvice

    Although meeting goals and "making the numbers" are what the industry of retail is all about, please make more of an effort to at least pretend like you care about your employees.

  11.  

    Cosmetic Counter Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager in Palo Alto, CA
    Current Employee - Cosmetics Counter Manager in Palo Alto, CA

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    If you are committed and work hard you will have opportunity to move up within the Company.

    Cons

    Long hours, pressure of making numbers, opening accounts, Inventory a few times a year .
    For the work you do they really under pay the hardest workers.

    Advice to ManagementAdvice

    Make sure to recognize the truly dedicated workers and notice the ones that can make a difference instead of the ones who got in because of who they know.

    Recommends
    Positive Outlook
    Approves of CEO

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