Nordstrom Reviews

Updated July 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
28 Ratings

Pros
  • They always promote from within the company (in 129 reviews)

  • Great customer service training (in 238 reviews)

Cons
  • Work/life balance can be difficult at times especially if you have children (in 120 reviews)

  • long hours that can be draining (in 184 reviews)

More Pros and Cons

41 Employee Reviews

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  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate - Men in Portland, OR
    Former Employee - Sales Associate - Men in Portland, OR

    I worked at Nordstrom (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Has an inviting atmosphere to succeed within the company. Nordstrom has multiple metric systems to reward the many types of sales associates in the retail world and anyone that is driven and hard working can accomplish/meet these metrics. Nordstrom has a 401(K) with Traditional or Roth options for all participants. They also have a good Employee Stock Purchase Plan available to all employees.

    Cons

    A major con to me was the retail hours, working all weekends, holidays, and sales events. High turnover of middle management.

    Advice to Management

    Continue to support college students as they study and work. Many times as an employee I was encouraged to work first then study and I felt it was disrespectful to me as well as discouraged my desire to move up within the company. Why would I want to have a career with a company that doesn't support self-improvement?


  2. Looks can be deceiving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Portland, OR
    Former Employee - Department Manager in Portland, OR

    I worked at Nordstrom

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay (if your commission) Relocation package

    Cons

    Inverted pyramid. Back stabbing management. Gossip. Weak pay raise. Discount subpar.

    Advice to Management

    Do not join management. They will suck you dry & not appreciate your work. Pay is horrible & hard to live on. Most step back down after being manager.


  3. Rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Portland, OR
    Former Employee - Commissioned Sales Associate in Portland, OR

    I worked at Nordstrom full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to build a business inside their business

    Cons

    employee discount, management style. A little bit too aggressive on their approach as regards to sales


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  5. Helpful (1)

    Great company that lets you create your own success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Portland, OR
    Former Employee - Beauty Advisor in Portland, OR

    I worked at Nordstrom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nordstrom basically gives you multiple tools to succeed. It's then up to you to utilize the tools best suited to you to create your own success. Whether you excel at customer relationships, promoting new products or trends, have a natural ability for putting an outfit together; as long as you doing something to meet your goals you are not going to get micromanaged.

    Cons

    It's fine to offer credit cards, but I wish it was less of a focus. I understand that having a card can increase customer loyalty, but I think customers are tired of being offered a rewards card at every single store.


  6. Helpful (1)

    Good job for certain personalities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portland, OR
    Former Employee - Sales Associate in Portland, OR

    I worked at Nordstrom

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked as a sales associate for almost a year. It was pretty good, co workers were usually awesome, culture is fresh and energetic. You can make pretty good commission depending on the store location and how much effort your put in. They're also pretty flexible with accommodating requested days off, especially if you work in a bigger department with more employees.

    Cons

    Pay is 100% commission and the environment gets pretty competitive among co workers. My biggest negative for the job was the amount of stress the commission caused me as I tried to meet daily sales goals. However, there are some people who thrive on this kind of environment, I am just not one of them.


  7. I meet alot of good people working there. Employees and customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Nordstrom

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Employee discount equals more shopping

    Cons

    Nordstrom promotes alot of people that have no business being in management or in HR. If you are good at being fake, lying and under 30 you will go far. Saw alot of amazing managers step down from the pressure. Completey unrealistic goals.

    Advice to Management

    Listen to your teams they know more about the business then you do. The sales team makes your goals, days and keeps bringn back the customers. Not you, well you like to tell upper management its your management style.


  8. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Portland, OR
    Current Employee - Customer Service Representative in Portland, OR

    I have been working at Nordstrom full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay. It is a fast pace environment at the rack. You must be either constantly cleaning or helping a customer.

    Cons

    Because this is corporate they expect a lot more from you. They are all about building rewards with your customers.


  9. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Processor in Portland, OR
    Current Employee - Inventory Processor in Portland, OR

    I have been working at Nordstrom full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    excellent environment, easy tasks, great discount

    Cons

    can get very physical, constant reminder of reaching daily goals


  10. Don't Try to Over Succeed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MAC Makeup Artist in Portland, OR
    Former Employee - MAC Makeup Artist in Portland, OR

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nordstrom is a good company to work for if you enjoy bonus incentives and a competitive sales based career. They also keep you scheduled on time for everything, to the dollar. The company has hired some really awesome staff that really support you (mostly).

    Cons

    Don't over succeed, you'll make your fellow sales associates angry and lash out. Nordstom doesn't bother to look into the validity of certain things and if you're a shining star within their company, you're also more likely to get fired. Keep your head down and do just enough, you'll find you'll be there longer.

    Advice to Management

    Don't show favoritism, it's not a good color on you. Not all management is bad, some of the people at Nordstroms I really loved, but a lot of the people are self centered, ego driven maniacs.


  11. Helpful (1)

    Great if you're good at pushing sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portland, OR
    Former Employee - Sales Associate in Portland, OR

    I worked at Nordstrom

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits Good work/life balance Flexible scheduling They always promote from within the company. Employee discount at all Nord. Comp. and GRATIS!!

    Cons

    This job is entirely commission based, so if you're not good at selling, I would not recommend. They will fire you for missing draw.

    Advice to Management

    A better training class would help with new employees and expectation goals.



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