Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Reviews

These reviews contributed towards 2009's Best Places to Work recognition. See ratings and reviews for all time.
40 Reviews
3.8
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
40 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    fun, great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Paramus, NJ
    Former Employee - Intern in Paramus, NJ

    I worked at Nordstrom

    Pros

    Well, i was on the sales floor as an intern so the competition can get fierce. But the co-workers became my close friends and the amount of freedom you get is unbelievable. If you enjoy the feeling of running you r little boutique then Nordstrom is perfect. Also, you get alot more traffic then the othe high-end guys since we hit every demographic.

    Cons

    They strictly promote from within. so if you wanna get that store manager job, your gonna invest alot of time since you have to move through each position.

    Advice to ManagementAdvice

    Get better buyers for the Mens Dept

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Dont work for nordstrom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Hartford, CT
    Former Employee - Sales Associate in Hartford, CT

    I worked at Nordstrom

    Pros

    it pays more than the average retail job.

    Cons

    weird hours, return policy, you never know what your paycheck is going to be, politics.

    Advice to ManagementAdvice

    be fair and don't make decisions based on personal matters.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Amazing Place to work!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Troy, MI
    Former Employee - Sales Associate in Troy, MI

    I worked at Nordstrom

    Pros

    Amazing clothes, great benefits, good work life balance, great pay for students who go to college. Friendly work environment!!!!! The Management is amazing, and you get paid time off accumulated to take time off whenever you please. The benefits are great too, you have Aetna medical insurance which offers such amazing coverage. Great work place for younger crowd as well!!! Awesome experience

    Cons

    Long holiday hours, stand up all day long which can really hurt your legs. The amount of massive returns that one sales person can get is very high. Very competitive sales environment, as well as snakey sales people so be careful.

    Advice to ManagementAdvice

    Keep up you are doing a phenomenal job!!!!!!!

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The store manager can make a big difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Great Falls, VA
    Former Employee - Anonymous Employee in Great Falls, VA

    I worked at Nordstrom

    Pros

    Nordstrom is a great place to work if you have excellent people skills, enjoying giving great customer service, and love fashion. Nordstrom only promotes from within so you know that all of the managers and buyers began as sales associates, it also means that there are great opportunities for advancement. Nordstrom has good benefits, medical, dental, and 401K, and also gives clothing discounts to its employees. They have also been known to give free clothes or shoes to employees, depending on your department, in order to market certain items to customers. Working on a commission basis can be a great for people who know how to sell and build a loyal customer base.

    Cons

    Working at Nordstrom can be very very competitive. Employees may fight for sales in order to get higher commission. The highest selling associates are rewarded with the best schedules and professional advancement. Associates who cannot compete may face loosing their jobs. Expect to work through many holidays. Customers often take advantage of Nordstrom's liberal return policy, and may return items from several years ago or items they have worn. Customers can be demanding and Nordstrom employees are expected to give great customer service at all times. The many returns can lower your paycheck as they come off your commission if you sold the items. It can be a stressful place to work.

    Advice to ManagementAdvice

    Treat your employees with the same respect and customer service that you expect them to give to all customers.

    Recommends
    Approves of CEO
  6.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nordstrom

    Pros

    Flexible Schedule, great employee benefits, ability to relocate

    Cons

    Ability to translate work experience into other fields.

    Advice to ManagementAdvice

    Continue to promote employees within so they do not leave the company prematurely

    No opinion of CEO
  7.  

    Why is Nordstrom known as one of the 100 best companies to to work for?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Nordstrom

    Pros

    The Benefit plan is good and the store layouts are generally pleasant.

    Cons

    No upside/downside communication
    Inadequate compensation
    Too little training
    There are no annual salary increases nor has the commission rate been changed in years

    Advice to ManagementAdvice

    Implement a system whereby store management receives performance feedback from managers or rank and file employees
    Need an avenue for constructive feedback. The atmosphere is not always conducive to make suggestions for improvements.
    Provide more training for sales associates and also for managers

    No opinion of CEO
  8.  

    Nordstrom can be awesome if you make it!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Person in Riverside, CA
    Current Employee - Sales Person in Riverside, CA

    I have been working at Nordstrom

    Pros

    The company is very fair overall to its employees and there is plenty of room for advancement.

    Cons

    If you "miss draw" meaning you make only your hourly wage and didn't sell enough to make more in commission than your hourly pay, than it can lead to termination pretty quickly. In a slow department with a not so great economy miss draw can happen very easily.

    Advice to ManagementAdvice

    Take it easier on sales people who miss draw, at least look at people's overall performance at work and not only at their sales. I understand upper management puts pressure on dept managers for their sales people to make draw, but there is only so much one can do to sell-- especially in a slowing economy!!

    Recommends
    Approves of CEO
  9.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Department Manager in Sterling, VA
    Current Employee - Department Manager in Sterling, VA

    I have been working at Nordstrom

    Pros

    I can see myself building a career with the company, which I love.
    You are treated with respect, no matter who you deal with and what their job title is. I find that very important in a Fortune 500 company!

    Cons

    Working retail as they say, is tough. I often wish I had a job with bank hours and where you have holidays paid and off. However, the compensation is often worth it.

    Advice to ManagementAdvice

    I truly am a very satisfied employee and do not have any complaints to give!

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    Varies by store, but stay on your toes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Floor Sales? (There IS No Real Job Title) in Anchorage, AK
    Former Employee - Floor Sales? (There IS No Real Job Title) in Anchorage, AK

    I worked at Nordstrom

    Pros

    This is a company that does truly put customers first, unlike several other retail firms, however there are numerous caveats.

    Cons

    Keep in mind this is different at every store, but there were a few problems I ran into at my store. In one department especially, the company philosophy of being "Fashion Forward" was taken a bit too far. Rather than listening to what customers wanted, employees in that department were essentially berating customers into purchasing items the company had declared to be "Fashion Forward". Rather than listening to customer needs, the company had decided what it could sell most profitably (i.e. house brands), and condescended to tell the customer what was right for them, style-wise.

    A store manager was ousted on complaints of gross macromanagement by her subordinates to senior management. The manager was not given the opportunity to address her employees concerns. The new store manager had a disastrous affect on employee morale. She took up the reigns of the store without a formal introduction, and at one point asked a cashier to see if the department manager was available. When the cashier asked if she could tell the manager the name of who would like to speak with her, she was told it wasn't any of her business, and she needed to do as she was told.

    Other department managers may be promoted based on their sales alone, without paying attention to their aptitude for managing coworker relations. Several managers I noticed at being completely inept in any basic principle of management, and most managers talked down to their employees. The company seems to seek out reasons to discipline and fire employees, and the only positive feedback comes either in the form of a bigger commission check, or to employees who reach stellar sales goals. Sales seem to be rewarded, and consistently good customer service ignored - it's thought the best in customer service are also the best in sales - although in my store, the top sellers were often vocally avoided by many loyal customers.

    Also, a lack of a defined set of rules allows much flexibility, but also leads to constant editorializing among department managers about what is acceptable and what is not. Leads to much confusion and interdepartmental and interstore differences.

    Advice to ManagementAdvice

    Drop the cult of personality. The employees seem alternately awestruck and petrified by senior management. And cut out the patronizing condescension.

    No opinion of CEO
  11. 1 person found this helpful  

    A good place for a job and a start at a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Overland Park, KS
    Current Employee - Sales Associate in Overland Park, KS

    I have been working at Nordstrom

    Pros

    Nordstrom focuses on Customer Service. If you want to enter any other field where that's important, getting some time in at Nordstrom can be a big help as that's what the company is known for. I've been with the company for a couple years now and of any clothing retailer, Nordstrom is the best that I've found. (Especially considering it deals mainly in luxury goods such as designer handbags, dresses, shoes and clothing.) The people at the store are especially good. You'll always have those random weirdos that slip through the cracks in HR but they're all mostly good. Also lots of opportunity for advancement if you like what you do. You can go to another store and even become a buyer or work for corporate headquarters in Seattle.

    Cons

    It's retail. The flexible schedule can be a benefit sometimes and other times it'll bite you in the ass. Good luck getting good shifts if you aren't personable and a good seller, too. Plum shifts are reserved for those who're top sellers (but again, it's retail and that's what retail is all about). Also, the current store OPM store manager seems kind of weak. He's a nice guy and all but he's totally non-confrontational so lots of people get away with murder that shouldn't. And he definitely seems to have his favorites. Favoritism abounds, which isn't a bad thing if you're one of them.

    Advice to ManagementAdvice

    Get a backbone and deal with the issues right under your nose! Like grandfathering the management of a department to someone totally undeserving and clueless! That shouldn't happen. There're too many of us ready for management positions that actually know how to drive a business for you to give away positions to people that are mediocre at best.

    Recommends
    No opinion of CEO

Work at Nordstrom? Share Your Experiences

Nordstrom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.