Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Reviews

These reviews contributed towards 2009's Best Places to Work recognition. See ratings and reviews for all time.
40 Reviews
3.8
40 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
40 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

Employee Reviews

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  1.  

    A solid career with a solid run company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA

    I worked at Nordstrom

    Pros

    Great mentoring by management; good work/life balance; care about their employees.

    Cons

    Depending on the role, retail hours can get old in a hurry!

    Advice to ManagementAdvice

    Keep up the peformance feedback programs, allowing for training and development, along with goal setting - all very useful and effective.

    Recommends
    Approves of CEO
  2.  

    great start, could be great long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager in Skokie, IL
    Current Employee - Assistant Manager in Skokie, IL

    I have been working at Nordstrom

    Pros

    great benefits. You can grow with the company if you want. Great place to begin retail career because of how favorably its looked upon.

    Cons

    long hours at times. A lot of office politics. Low pay when youve started

    Advice to ManagementAdvice

    just because someone been with the company for a long time does not mean they are the most qualified. Start looking more at how much education and previous work experience candidates for promotion have.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Overworked and under payed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Manager in Seattle, WA
    Current Employee - Sales Manager in Seattle, WA

    I have been working at Nordstrom

    Pros

    The ability to create your own paycheck.

    Cons

    They ask you for too much, and don't pay enough in return. Expectations raise, pay and the amount of time you have stay the same.

    Advice to ManagementAdvice

    It's ironic that in a time when we are expected to develop future leaders, you are losing so many to overwork and underpay. You ask too much, and (now) give too little in return. We feel guilty when we leave at 5p, when we were there at 6.30a. It is in our schedule to work overtime , yet you speak of a work life balance. Meetings here, meetings there, yet we still must meet somehow make the time to meet our individual sales goals. You increase those expectations while at the same time, take away our support.

    No opinion of CEO
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  5.  

    Good starter, but not enough to stay on your feet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Salem, OR
    Current Employee - Sales Associate in Salem, OR

    I have been working at Nordstrom

    Pros

    One of the most recognized retail stores in the country. As an employee, one is able to create connections with their customers that can lead to better things. Respectable employer

    Cons

    Being in a position where one only works from commission can be hard (especially when economy is bad). This can cause a lot of stress and sometimes may not be enough to pay bills. Some fellow employees will also take your sales, which creates tension among sales people and even between managers. The stress to sell retail cards is also a huge thing that nordstrom pushes, but can become overwhelming and tiring when 10 people tell me the same thing in one day (The "TPS Reports" from Office Space).

    Advice to ManagementAdvice

    Be firm with decisions, be knowledgeable with company guidelines, uphold the rules that one enforces.

    No opinion of CEO
  6. 1 person found this helpful  

    Not exactly what I thought it'd be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Personal Shopper
    Current Employee - Personal Shopper

    I have been working at Nordstrom

    Pros

    great atmosphere for someone who loves fashion, they focus on using your good judgment and being able to create your own path

    Cons

    i found that the opportunity of growth was actually quite limited. it was a disappointment, because of everything i'd heard about the company that made me want to apply to begin with. however, now that i'm employed elsewhere, if my "dream" job were to appear at Nordstrom, I would re-consider applying, because I absolutely love fashion and it's a great atmosphere for someone who has a passion for it.

    Advice to ManagementAdvice

    I know that naturally, an applicant with a lot of experience is desirable, but sometimes, if that person has the will and enough drive to succeed, giving that a chance may be worth it.

    Approves of CEO
  7.  

    Nordstrom is hard work but worth it in the long run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Bellevue, WA
    Current Employee - Sales Associate in Bellevue, WA

    I have been working at Nordstrom

    Pros

    Nordstrom is a company that promotes from within, understanding the Nordstrom culture is a valuble asset for growth within the company. Nordstrom has a good benefits program and gives back to employees when the company achieves success.

    Cons

    Nordstom has very high expectations of employees in leadership roles. It is expected to work long hard hours; this is an expectation if you want to persue a career with the company. The expectation is to work over 40 hours a week when in a management role. This is not very condusive to an active social life. It is typical for employees to be promoted based on relationships with in the company rather than hard work.

    Advice to ManagementAdvice

    Senior manage should sepn more time focusing on the positive perfomances of the employees. Senior management should avoid patronizing many employees when attempting to inspire.

    Recommends
    Approves of CEO
  8.  

    Fashionable and customer service-oriented individuals will thrive here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA

    I worked at Nordstrom

    Pros

    I was fortunate enough to work in the Flagship store under the tutelage of some amazing managers. Everyone fosters a great sense of 'Nordstrom culture' through morning all-store meetings, department meetings and employee recognition.

    Cons

    Everyone is pretty competitive and there is the unwritten rule of dressing to impress (but then again this is sales, right?). There is a certain level of pettiness a

    Advice to ManagementAdvice

    Awesome company, keep up the great work!

    Recommends
    Approves of CEO
  9.  

    "get money.."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Person in San Francisco, CA
    Current Employee - Sales Person in San Francisco, CA

    I have been working at Nordstrom

    Pros

    Its a good place to make money.

    Cons

    It's very very hard to get health benefits!! I hate it

    Advice to ManagementAdvice

    respect should be demanded from all employees!

    Recommends
    Approves of CEO
  10.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - 'Anonymous' in Seattle, WA
    Former Employee - 'Anonymous' in Seattle, WA

    I worked at Nordstrom

    Pros

    Inverse Pyramid is real. Major focus on the customer. Has strong culture and values and is very considerate and deliberate about decisions impacting employees and customers.

    Cons

    Hard to break in to the culture. Some people very resistant to considering new ideas and change. Need a bit more awareness and focus on the outside world..especially competitors, and changes driven by technology

    Advice to ManagementAdvice

    Develop a holistic company strategy including a vision around customer experience, technology, organization, recruiting, cultural and working environment of the future. Most of strategy is currently store based and financial and doesn't address broader aspects of future business change likely to be necessary.

    Recommends
    Approves of CEO
  11.  

    Nordstrom Buying Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Replenishment Buyer in Seattle, WA
    Former Employee - Replenishment Buyer in Seattle, WA

    I worked at Nordstrom

    Pros

    You get to be a part of one of the leading apparel retailers. A variety of classes are offered to advance skills, and most people have started working on the floor so they are very conscious of how their work effects the rest of the company. Their customer service philosophy is not only extended to their shoppers, but it is a mentality in working environment too. You don't have to fight very hard to get the information you need.

    Cons

    Promotions are sometimes offered because of tenure and not necessarily because of an applicable skill set. The teamwork across the company usually helped cover and build those skills up though.

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO

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