Nordstrom Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
202 Reviews
3.6
202 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
142 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 124 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 232 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 117 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 177 reviews)

More Highlights

Employee Reviews

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  1.  

    Fun in that the job is social, very hard work, well paid. Have worked 18 hours straight on sale days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Nordstrom

    Pros

    opportunity to make amazing wages, generally a college degree not needed to achieve

    Cons

    Management everywhere, very young and immature with too much power, Nordstrom family is much less ethical than they pretend to be. Nordstrom uses statistics for everything now, and misses the pulse because of this, much more often than they used to.

    Advice to ManagementAdvice

    Please remember that you must make your own decisions, not to allow people under to control you, as you as a manager are no doubt young, and the sales people are highly evolved socially. they will manipulate you with amazing charm, which is in the long run very distructive to your career, and leads many many young managers to failure. I have watched this happen many times.

    Disapproves of CEO
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Salesperson in Pittsburgh, PA
    Current Employee - Salesperson in Pittsburgh, PA

    I have been working at Nordstrom

    Pros

    potential for growth
    clean and safe environment
    intelligent helpful coworkers

    Cons

    lack of support staff
    poor working hours
    physically demanding

    Advice to ManagementAdvice

    pick assistant managers more carefully

    Recommends
    Approves of CEO
  3.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Nordstrom Cashier in San Mateo, CA
    Former Employee - Nordstrom Cashier in San Mateo, CA

    I worked at Nordstrom

    Pros

    Great benefits, great people, great management, great ethics and culture.

    Cons

    Standing all the time, customers are snappy.

    Advice to ManagementAdvice

    A chance to move up.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Terrible company, don't believe the hype!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Saint Louis, MO
    Current Employee - Sales Associate in Saint Louis, MO

    I have been working at Nordstrom

    Pros

    If you want to steal sales from your co-workers and MANAGERS, take returns all day long
    do everyone else's job, including your managers, this is the place!! The managers barely
    work any nights, sit in the back on their computers and gossip, then wonder why morale is
    down. I have worked for a lot of different retail companies and I believed their hype when I
    first got there. They wear you down with sph and pacesetter goals and all their hype. They
    show little respect for one another and there is no support system. HR is a joke, they have no
    background in HR and just applied for the job! The pressure is unreal, you have to make
    20-40 phone calls a day before a sale period trying to make appointments for your customers.
    You are competing with 30 personal stylists and still have to straightn, organize , write thank you
    letters, take down shipments , take returns and be happy!!
    Their is no manual so that allows them to write you up when they want to get rid of you.
    Somebody should do a class action against them is my advice!!

    Cons

    I can't think of a single one!

    Advice to ManagementAdvice

    Start hiring some managers with experience and not just a YOUNG person who smiles!!

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Good retailer to work PT but not much career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Seattle, WA
    Former Employee - Cosmetics Counter Manager in Seattle, WA

    I worked at Nordstrom

    Pros

    House 20 discount on everything.
    Fun & creative co-workers.

    Cons

    Nordstrom has a policy of promoting sales staff to department managers and therefore has crappy managers. Just because someone looks good on paper does not mean they can manage people. They're promoted based on their sales #s and not personality & leadership. Besides that, most of the time they sit in their back offices with their "favorites" applying make-up, drinking coffee, etc. It's like a bad sit-com.

    Advice to ManagementAdvice

    When promoting managers make sure they can manage a department. Put them through management & leadership training before giving them a department to rein over. Nordstrom is a great company but you're missing the boat and losing good sales people to Bloomingdales because they pay better and their managers are aren't trolls.

    No opinion of CEO
  7. 3 people found this helpful  

    Be ready to sell your soul to the Seattle Devil!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Dallas, TX
    Former Employee - Cosmetics Counter Manager in Dallas, TX

    I worked at Nordstrom

    Pros

    Great products and variety for your clients, excellent customer service, beautiful product, beautiful stores. Nice coworkers, Team oriented environment.

    Cons

    NO work life balance, close at 9..leave at 10:30, Called in on days off to clean, Terrible teachers pet mentality for promotions. Extreme micromanaging, LONG days, too many events.

    Advice to ManagementAdvice

    Your clients are going to be ruined by the excessive need for events. People shop where they want because of the people and enjoyable atmosphere. Once you take that away, you loose them for life.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    If you like pressure and selling this is the right place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at Nordstrom

    Pros

    Nordstrom is a great place to work for. What I like about it is that Nordstrom promotes within the company. One can start as a simple sales associate and in a few years can be promoted to the head of HR or Customer Service Department. However if you are not into sales and interacting with customers (some of them really weird and rude) than this is not the job for you. Overall I am very satisfied with Nordstrom. It is a great place to work in as long as you act confident and have product knowledge. All this comes with time so don't get discouraged from your first day.

    Good luck!

    Cons

    too many sales goals and too many accounts to open.

    Advice to ManagementAdvice

    n/a

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Great learning opportunity, stepping stone for future career aspirations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at Nordstrom

    Pros

    Excellent opportunity for part-time works who enjoy sales: 1. Love for fashion; the products, quality, variety & designers. 2. Ability to capitalize on limitless commissions. Entrepreneurial gateway. 3. Love for people; customer service reputation & exemplification of genuine service offers significant intrinsic value. 4. The discount! 5. Freedom "Use Best Judgement" Policy supported by inverted pyramid management.

    Cons

    Management opportunities are a good learning experience, however, extremely demanding mentally and physically, and not properly compensated. The position offers base + commission, however, the work load drastically prohibits (practically eliminates) selling time. The knowledge gained in management roles will allow for confidence in seeking alternate positions, but positions outside the company. Management is ideal for entry-level candidates, but too exhausting long-term. The life/work balance is not a priority. Furthermore, the lack of job security adds more stress. The catch 22 being that the Senior-Level Management is quick to 'demote' (they rarely ever fire anyone) at signs of fatigue.

    Advice to ManagementAdvice

    Nordstrom should re-structure their compensation for managers. In order to retain talent, the compensation must be at least equal to the competition. Nordstrom is an excellent organization. It (subjectively) offers the most customer-centric shopping experience within the industry. This brilliant key competency should not be limited to the customer. The company needs to identify opportunities to extend rewards to the managers that ensure Nordstrom's reputation is upheld.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Worse than the Red Sox September Collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Boston, MA
    Current Employee - Commissioned Sales Associate in Boston, MA

    I have been working at Nordstrom

    Pros

    Occasionally, mfgs provide free items to employees.
    Discount at the ebar
    Time in a half on sunday in MA.
    2x year 40% off house brands.

    Cons

    Inconsistent scheduling. Look, it's retail, people have to be there when the stores are open but there can be a routine to scheduling.

    Vacation time must be approved in advance, but yuo don't know if you have received the time off until that month. Makes it hard to make vacation plans.

    No sick days: being sick can be held against you.

    No clear path to promotion.

    Inconsistent managment - by department.

    Sorrority girl attitude of over pep, over shiny.

    Advice to ManagementAdvice

    Qualify people as leaders: good sales people may not be good managers. Recognize the value of an education. Sometimes, it IS the customers fault.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Nordstrom is ok for work, but you have to know how to play the game.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA

    I have been working at Nordstrom

    Pros

    Great flexible schedule. Good balance between time and work. Customers are usually nice and fun to work with. Good training seminars on how to sell more and thus make more money.

    Cons

    Pay is only ok. Commissions could be higher and more even across the board. For example: a pair of women's sunglasses will earn you 9% commission, while the same brand and same pair in the men's furnishings will only earn you 6.75% why? Nobody will speak to that. There is a vast difference between the "elite personal stylists" and the rest of us. Current store manager holds grudges and once you wind up on the wrong side of him that is where you stay.

    Advice to ManagementAdvice

    Make it a fair and level playing field between all sales people. We are all "stylists" but we don't all get the same commissions as the "personal stylists"

    Recommends
    Approves of CEO

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